Account Manager

Who we are
You. Better. With Alan.
Alan's vision is to make prevention the new norm of care for all.
Our mission is to help people live in good health to 100 while helping employers feel proud, turning health benefits from a cost centre into their most valuable investment.
We're building a
vertically integrated health partner
that seamlessly unites insurance and smart healthcare delivery into one system.

By connecting all aspects of care - private, public, and direct to consumer -
we create the most member-centric healthcare experience.
Through deep engagement, we empower everyone to overcome day-to-day health obstacles and live healthier lives.

We partner with
35K+ companies
of all sizes, serving more than
950+ members
, and have reached
680M+
in ARR.

Our team of
700+ people
(still growing) operates across
France , Spain , Belgium , and Canada .
How we do it ?
About
People joining Alan are often surprised and delighted by our innovative working method. We have a set of cultural values that guide our approach to work, such as:

What drives us — We're obsessed with helping our members live healthier
Mission is the Boss
: long-term thinking, seeking our mission success above all else.

Member & customer-led:
obsessively focused on solving members & customers problems and creating the most delightful experiences.

How we build excellence — We hire the best people and give them platform to succeed
Champions of excellence:
extremely high standards and talent density.

Distributed ownership:
accountable enlightened despots, everyone owns their decisions and results.

Radically transparent
: all information is accessible and written-first, so everyone can make the best decisions asynchronously

How we grow together — We help each other improve through honest feedback and bold thinking
Optimistic alchemy:
optimists who collaborate with genuine care and support teammates.

Empathetic challengers:
direct, caring feedback combined with praises to help each other grow professionally

Bold & creative contrarians:
think differently to achieve greatness, try new approaches

How we move fast — We fight complexity and focus on what matters most
Disciplined in execution:
taking decisive actions with focus that compounds success over time

Fight for simplicity:
only high impact processes, smart frugality

The Account Management Vertical
Our Account Management Vertical's purpose is to make our customers stay and grow with Alan. We created the vertical in 2020, and we now have a Key Account Manager team of 18.

We are now looking for amazing people to extend the vertical and help us take care of our growing pipe, especially with our medium-touch segment.

Being an Account Manager at Alan means joining a team of talented, committed and passionate experts with different backgrounds.

We move fast, with a lot of ownership, and are proud to tackle big problems

* Is it you we're looking for?
As an Account Manager, you will:*

• Handle a portfolio of accounts and flagships companies
• Build and maintain strong customer relationships with key stakeholders and display a customer-centric approach to identify the main needs and allow our clients to achieve their goals through Alan.
• Proactively identify potential signals of dissatisfaction and implement solutions to address them.
• Promote Alan health partner positioning to generate massive adoption by employees and admins
• Analyze and present consumption reports to customers through business reviews.
• Identify and execute out-of-the-box initiatives to engage our existing customers.
• Be in charge of cross-selling/upselling our portfolio to answer customer needs and pain points
• Renegotiate contracts to guarantee both great value for money to our customers and sustainable profitability
• Participate in the evolution of our products and services, acting as the voice of our customers when discussing with Product teams

You would be a great fit at Alan if most of this sounds like you:

• You have at least 3 years of experience in a customer-facing role, and you have already experienced interactions with C-Levels and /or HRD.
• You have full working proficiency in French and at least advanced level in English.
• You are experienced in dealing with mid-market segment companies up to 200 employees and a portfolio of around accounts.
• You have the tact and empathy that make you a great negotiator.
• You are an expert in creating long-term relationships based on trust and transparency and you have great active listening skills.
• You love to solve problems in order to delight our members
• You have a growth mindset: you are able to adapt to new trends and to develop an in-depth understanding of the health insurance market
• You are based in Paris, Bordeaux, Lyon, Marseille or Annecy (this is where most of the team is)

It is nice to have previous experience in Insurance or any industry linked to benefits (but definitely not a must-have )

For this opportunity, we are aiming to hire within the B0-C0 level range.

Perks & Benefits

At Alan, we believe that
being in good health is a basic need,
and it starts with our employees. This is why Alaners are provided with a stimulating environment and perks ensuring they are
happy, efficient and spend only high-quality time
with co-workers.

Therefore, we offer:

• Fair rewards
  . Generous equity packages complement your base salary.
• Flexible Office
  . Amazing office space at our HQ or sponsored co-working hubs, we want you to live where you're the happiest.
• All the tools you need
  . Top of the range equipment: Macbook Pro, keyboard, laptop stand, monitor, and noise-canceling headphones.
• Flexible vacation policy and flexible working hours
  . Organize your time as you wish.
• Delightful healthcare insurance:
  Extremely comprehensive health insurance - 100% for you and your children, 90-100% for partners depending on your country (permanent contracts only).
• Transport
  . Country-specific commuter benefits.
• Learning & Training opportunities.
  A highly flexible Training policy free books and budget to attend and speak at conferences if the opportunity arises.
• Personal growth through coaching
  : At Alan, coaching isn't just a perk -
  it's core to who we are. Every Alaner is paired with a dedicated coach from day one, who helps maximize their impact, nurture engagement, and navigate Alan's values to develop their full potential.
  Learn more about our coaching culture
  .
• Parental leave.
  Extended parental leave for all new parents.

Important note: we hire people, not roles.
If you're excited about this opportunity but don't check every box,
we'd love to hear from you.
Everyone, no matter how underrepresented, should feel free to apply as it can only bring learnings or success.

If you identify yourself as a woman
: Did you know that research shows women often apply only when meeting 100% of requirements?

Remember, this is just a guide, not a checklist.
We'll be thrilled to receive your application

Check out our About Alan and Career pages, as well as our Medium, blog and Glassdoor page for more info.