Live Operations Coordinator Assistant

Description de l'entreprise

Ubisoft is a global leader in gaming with teams across the world creating original and memorable gaming experiences, from Assassin's Creed, Rainbow Six to JustDance and more. We believe diverse perspectives help both players and teams thrive. If you're passionate about innovation and pushing entertainment boundaries, join our journey and help us create the unknown

Ubisoft International Production is the headquarters of our network of production studios and plays an essential role in the conception of our games. Closely working with the top management and our studios worldwide, our role is to support the various project teams on different topics (production processes, design, business strategy, marketability, financial planning) in order to enable them to develop high-quality games while maintaining an editorial and strategic coherence. This particular position allows our team members to benefit from a global overview of all our current projects under development.

At Ubisoft, you have the opportunity to work and grow with passionate teams that are pioneers in their field, all around the world. You will evolve in a caring and inspiring environment in which you will push the limits of the imagination and technology to create story worlds that will fascinate our audiences.

Description du poste

You will join the Online Services teams of Ubisoft, which are supporting games by building & managing online solutions that connect them with the players.

As a Live Operations Coordinator Assistant, you will play a key role in ensuring the smooth launch of live operations across our services portfolio. You will collaborate with production teams, account managers, and other partners to configure the different back-office of our tools, ensuring operational flows are consistent with design and partners expectations.

Your main missions will be:

• Support live operations across multiple games by configuring back-office tools in alignment with defined operational flows ;
• Assist production teams in setting up their live operations to meet project-specific requirements and expectations ;
• Create and maintain documentation for internal teams and external partners to ensure clarity and consistency in processes ;
• Collaborate with account managers to design and implement operational flows tailored to the needs and goals of different productions ;
• Audit user flows to ensure the quality, consistency, and reliability of live operations ;
• Identify and communicate partner needs to help shape the evolution and improvement of internal tools and products.

Qualifications

• You have a strong interest in live operations or project management ;
• You are recognized for your excellent organizational skills and attention to detail ;
• You have the ability to work collaboratively with multiple stakeholders (technical, production, and business teams) ;
• You are comfortable learning and working with back-office tools, configuration systems, and documentation platforms ;
• You are fluent in English, enabling you to work in an international environment. French is a plus.

Informations supplémentaires

Recruitment process

If your application is chosen, you will be contacted by a member of the Campus Team to schedule a phone exchange in order to determine if the job description matches your profile, but also what you are looking for.

Finally, an interview will be organized (on site or through Teams) with your future manager.

Benefits as a Trainee at Ubisoft

• Internship reward according to the studies level.
• Meal voucher Swile Card, 50% refund of travel pass, 1 day-off per month
• Ticket reduction (concerts / shows), access to the Ubisoft gym at preferential price.

Ubisoft ensures the development of an inclusive work environment which mirrors the diversity of our gamers community.

Ubisoft offers the same job opportunities to all, without any distinction of gender, ethnicity, religion, sexual orientation, social status, disability or age.

Ubisoft question box

How should I prepare my application to Ubisoft?

First, read the job description carefully in order to highlight your relevant experiences and skills for this position A personalized and well-detailed resume will certainly allow you to stand out

Cover letter or not? Between both, we'll always prefer a few lines explaining your interest in the internship /apprenticeship, rather than a long generic copy / paste A dedicated space is also specifically provided for this purpose when you apply on our site.

I don't know the video game industry. Do I fit into Ubisoft?

A lot of our employees are not huge fans of video games. At Ubisoft, we are looking for people who are passionate about their specialties, their jobs or entertainment in general.

What can I expect during an internship or apprenticeship at Ubisoft?

From your very first days, you will attend a Welcome Session introducing you to Ubisoft, its organisation and your working environment for the coming months. Your manager and your team will support you on a daily basis, both during your first few weeks and throughout your entire experience

Once you are autonomous, your tasks will be varied and give you a sense of responsibility, regardless of the type of contract. Working at Ubisoft means working on real projects on a day-to-day basis.

A dedicated Teams group will also allow you to interact with other interns and apprentices.

What is Ubisoft's remote work policy?

We embrace a hybrid work model helping you stay connected with your team and aligned with business priorities, while giving you the opportunity to maintain your work-life balance. Note that some roles are fully office-based and are not eligible for hybrid work.

Under our hybrid working model, you will work three days a week at our offices and will be able to work from home up to two days a week.

What are Ubisoft social engagements?

We are working to enrich players' lives through unique and memorable gaming experiences and by improving the positive impacts of our games. To get there, we are creating a safer, more inclusive work environment, we are giving back to the communities where Ubisoft operate by working with local non-profit partners and by working to reduce the environmental impact of our business. Get to know more on this topic on our Social Impact website page

I have a disability; how could I apply?

All our recruitment teams are aware of disability issues. Therefore, you can apply normally via our Smartrecruiters platform by attaching your resume and cover letter. If you need any adjustment of the recruitment process, especially when it involves video interviews, don't hesitate to state it during your application and / or contact the Handicap Mission team by email ).

Consultez ce guide qui a pour but de vous accompagner dans votre candidature, et découvrez nos actions pour encourager plus de diversité et d'inclusion.