Operations Lead – MR5 Trains – Melbourne, Australie

01. Poste et MissionsMission CONTEXT

RATP Dev is a subsidiary of the RATP Group, the world's third largest urban transportation operator. Day in, day out, all over the world, we design, operate, and maintain public transit networks of automated metros, buses, tramway, and other modes. With 70 years of expertise in the Paris mass-transit network combined with international experience in various regions and cultures around the globe, we offer our customers and their passengers customized mobility solutions, adapted to the specific challenges of each city. Our 24,000 employees, in 15 countries and over 100 subsidiaries, are committed with passion, determination, boldness, and transparency to ensuring the daily transportation of passengers, connecting communities, promoting useful and meaningful innovation, and contributing responsibly to economic and social development. Because public transit makes sense for the planet, communities, regions, and everyday life, we dedicate every day to better city living.

RATP Dev Australia is strongly growing. After the successful bid of Western Sydney Airport (Automatic metro line), RATP Dev is willing to continue its development in Sydney and Melbourne with other bids, among which MR5. MR5 is the commuter train network of Melbourne's suburbs. It is the largest contract in the southern hemisphere, with 220 trains over 1000km of tracks, 17 lines, and 226 stations for 450 daily passengers.

RATP Dev is looking to build a bid team to respond to this ambitious project and to implement the operation & maintenance activities in case of a successful bid. 

Thus, this job offer is a 6-12 month position starting in summer/fall 2024 which could turn into a multi-year expatriation if RATP Dev wins the tender.

MISSIONS & RESPONSIBILITIES

Under the leadership of the Technical Head, the Operations Lead is a workflow leader in his area of expertise and has a key role regarding the bid strategy and management. As a workflow leader, he coordinates OCC, trains scheduling/pathway and stations management experts' work to deliver the technical offer. He works with the financial leaders to build the financial offer. The Technical Head oversees around 10 people in a partnership organization.  

In case of a successful bid, he will have the opportunity to occupy a high-responsibility position that will be defined according to the setup of the future organization.   

During the bid phases, the Operations lead must develop a deep understanding of the client's expectations, the network conditions, the contractual framework, and their financial implications to build a strong and relevant technical offer. He defines and explains to the State of Victoria, how RATP Dev would:

- Effectively manage the processes and resources to meet the requirements of the Melbourne Trains passengers, such as service frequency, punctuality, cleanliness, and provision of information

- Build and maintain an organisation that is committed to delivering customer service excellence

- Meet and exceed Key Performance Indicators by ensuring system availability (train, system, and infrastructure operational needs)

- Implement robust processes across the operations activities, with an emphasis on safety requirements and processes, striving to deliver operations in a safe but cost-efficient manner.

In case of a successful bid, your position could include:   

- Oversee all functions of the Operations department and be responsible for the day-to-day operations of the Melbourne Trains

- Manage the financial budget for the Operations Department

- Provide direction to direct report managers regarding the resolution of complex matters, compliance issues, and potential difficulties related to operations

- Be the focal point in crisis or incident management, taking the lead role and communicating effectively

- Regularly meet with the Client to discuss any matters relating to the operations of Melbourne Trains

- Develop, agree, and manage a robust strategy and annual plans for the contract to meet contractual requirements and business targets

Profil

- Minimum 15 years experience in metro or railway operations management

- Working knowledge of train scheduling, train utilisation, train crew roster, control center operations, station operations, train operations, and depot operations

- Good understanding of the rail systems basics such as signalling systems, power supply distribution, platform screen doors, automatic gates and fare collection, track and crossovers, control and communication systems, maintenance systems, their functions and operations

- Experienced and competent decision-maker as well as performing within a team environment

- Strong leadership and management skills, with the ability to maintain employee engagement

- Able to work with autonomy and initiative

- Strong relational aptitude and team management ability

- Good organisational awareness and works to deliver for the organisation

- Able to manage self and others during challenging situations

• CDI
• Temps plein
• Au moins 10 ans d'expérience
• Maitrise, IEP, IUP, Bac+4
• Responsable Exploitation

Modalités contractuelles du poste à définir (CDI ou MAD).

02. Profil recherché

#MobilitéRATP

03. Informations complémentaires

Lieu :

RATP SIEGE SOCIAL LYBY : 54 QUAI DE LA RAPEE, 75112 PARIS

Type de contrat :

Affectation supplémentaire/ secondaire (Fixed Term)04. Pré-requis

Diplôme :

Formation requise :

Langues :

Expérience professionnelle :

Compétences :

Assurer la responsabilité de la maintenance corrective / préventive / patrimoniale, Contribuer au pilotage des investissements / dépenses du site, Contribuer au plan de performance pluriannuelle des directions de maintenance et d'exploitation concernés, Définir et mettre en œuvre des plans d'actions locaux, Garantir la fiabilité et la disponibilité des équipements / installations / matériels, Garantir l'application de la politique RH des directions concernés (carrières, mobilité…), Garantir l'efficacité de l'interface maintenance / exploitation, Piloter l'ensemble des indicateurs du site (qualités de service, performance économique, sociaux et fiabilité du matériel), Porter et décliner la mise en œuvre des objectifs fixés dans le cadre du partenariat entre les directions de l'exploitation et de la maintenance, Utiliser les outils collaboratifs

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