Multilingual Customer Service

SamBoat is a leading global online boat rental platform, created in 2014 with the ambition to democratize boating. Inspired by major marketplace models such as Airbnb, SamBoat connects travellers with both private boat owners and professional charter companies, allowing customers to book boats easily, securely and worldwide.

Today, SamBoat operates in 76 countries and offers one of the widest selections of boats for day trips and short rentals. The platform is available in 9 languages and has already enabled more than 1,000,000 customers to enjoy boating experiences.

Life @ SamBoat

SamBoat is a fast-growing international company with a team of around 70 people, representing more than 15 nationalities. Our teams are based in Bordeaux, Barcelona, Wiesbaden and Cancún.

Our culture is guided by three principles:

• Innovation & Ownership – We encourage initiative, responsibility and continuous improvement.
• Share & Learn – We grow together by learning from real situations and from each other.
• Intensity & Commitment – We value engagement, reliability and the ability to perform in demanding periods.

SamBoat pays close attention to employee well-being and has been awarded the Happy At Work – Startup label.

As a Multilingual Customer Service & Booking Advisor Intern, you will join our Dayboat Customer Service team, which supports customers and boat owners before the booking is confirmed.

Your role is essential in helping customers move from inquiry to booking by providing clear information, reassurance and tailored advice, while also supporting owners in managing their listings.

You will handle a high volume of interactions and play an active role in optimizing booking conversion rates.

Your main responsibilities will include:

• Assisting customers throughout their booking project and answering their questions by phone and email
• Advising customers on boats, destinations and options best suited to their needs
• Following up on pending requests and actively relaunching customers to improve conversion rates
• Supporting boat owners via phone and email in managing their availability and requests
• Handling customer and owner disputes related to the booking phase
• Ensuring a high level of service quality and customer satisfaction
• Using internal tools to track requests and maintain accurate customer data

We are looking for a motivated and customer-oriented intern who:

• Is currently studying Tourism, Applied Foreign Languages (LEA), International Business or in a Business School
• Has a fluent level of French and English (C1 minimum)
• Is comfortable communicating orally in at least one additional language: Spanish, Italian or German
• Has a strong interest in customer relations, sales of services and user experience
• Is confident communicating with international customers and partners
• Is well-organized, proactive and able to manage multiple requests simultaneously
• Is comfortable working with digital tools and online platforms

Bonus:

• Previous experience in tourism, hospitality or customer service
• Interest in the nautical or travel industry

Why join us?

• Gain hands-on experience in customer service and booking conversion within an international marketplace
• Use your language skills on a daily basis in a professional context
• Develop strong communication, sales advisory and customer relationship skills
• Work in a fast-paced, dynamic environment with real responsibilities
• Build a solid foundation for future roles in customer success, account management or business development

Benefits

• Meal vouchers
• Team events, afterworks and boat trips
• Free boating licence
• Spacious and dynamic coworking environment in Bordeaux
• Possibility of remote work depending on autonomy and performance