Aftersales & Customer Operations Intern (Multilingual)

il y a 5 jours

Bordeaux, Nouvelle-Aquitaine, France Samboat Temps plein

SamBoat is a leading global online boat rental platform, created in 2014 with the ambition to democratize boating. Inspired by major marketplace models such as Airbnb, SamBoat connects travellers with both private boat owners and professional charter companies, allowing customers to book boats easily, securely and worldwide.

Today, SamBoat operates in 76 countries and offers one of the widest selections of boats for day trips and short rentals. The platform is available in 9 languages and has already enabled more than 1,000,000 customers to enjoy boating experiences.

Life @ SamBoat

SamBoat is a fast-growing international company with a team of around 70 people, representing more than 15 nationalities. Our teams are based in Bordeaux, Barcelona, Wiesbaden and Cancún.

Our culture is guided by three principles:

  • Innovation & Ownership – We encourage initiative, responsibility and continuous improvement.
  • Share & Learn – We grow together by learning from real situations and from each other.
  • Intensity & Commitment – We value engagement, reliability and the ability to perform in demanding periods.

SamBoat pays close attention to employee well-being and has been awarded the Happy At Work – Startup label.

Job description

As an Aftersales & Customer Operations Intern, you will be part of a team that plays a critical role in the value chain of SamBoat: securing bookings, protecting revenue, and ensuring customer satisfaction after payment.

You will work on real customer cases, interact daily with international customers and partners, and progressively gain autonomy in handling complex operational situations.

Your responsibilities will include:

  • Managing customer files from booking confirmation until the end of the rental
  • Acting as a key point of contact for customers (email & phone) after payment
  • Coordinating with boat owners and charter partners to ensure smooth departures and stays
  • Handling booking changes, operational issues, and customer claims
  • Participating in decision-making on customer solutions (within defined frameworks)
  • Supporting invoicing, documentation checks and payment follow-ups
  • Ensuring data accuracy and traceability across internal tools
  • Contributing to service quality, customer satisfaction and continuous process improvement

This internship is designed to give you exposure to operational decision-making, not just execution.

Profile

We are looking for a motivated and reliable intern who:

  • Is available for a 6-month internship between April and September
  • Is studying Tourism, Business, International Trade or a related field
  • Is fluent in French and English
  • Speaks at least one additional language among: Spanish, Italian or German
  • Is organized, structured and able to manage multiple topics simultaneously
  • Is comfortable communicating with customers and business partners
  • Is curious, proactive and willing to take responsibility
  • Is comfortable with digital tools and operational workflows

Bonus: previous experience in tourism, hospitality or customer operations.

Why join us?

  • Gain hands-on experience in customer operations within an international marketplace
  • Develop strong skills in communication, prioritization and operational decision-making
  • Understand how customer experience directly impacts business performance
  • Work in a fast-paced environment with real responsibilities and learning opportunities
  • Build a strong foundation for a future role in operations, customer experience or account management

Benefits

  • Meal vouchers
  • Team events, aperitifs and boat trips
  • Free boat licence
  • Possibility of remote work depending on autonomy and performance

  • Multilingual Customer Service

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