Account Manager, Customer Connect

il y a 2 heures

MontdeMarsan, Nouvelle-Aquitaine, France LSEG Temps plein

We are recruiting for a French-speaking Account Manager in Paris.

The role of an Account Manager is to proactively manage a portfolio of clients with a focus on retention, increased revenue and customer satisfaction. The role involves constant liaison and collaboration with all client frontline activities including Customer Training, Sales Specialists, our Customer Relationship Management centres, admin and local Technical support in the countries.

Roles and Responsibilities:

External Focus 

  • Interact with customers who use LSEG products and to establish a professional relationship with them in order to retain and grow the business
  • Demonstrate LSEG products to customers predominantly via on-line demonstration tools
  • Where necessary troubleshoot specific problems, enlisting the help of internal support/product/admin groups
  • The recognition of cross sell and up sell opportunities and resolution of common problems
  • Record in the appropriate systems (Siebel, Sales Force, etc.) all contact history information to facilitate an improved knowledge of the customer with the objective of building increased retention and increased sales revenue
  • Provide proactive support to customers using all tools and resources available
  • Set correct customer expectations
  • Elicit customer feedback to improve processes
  • Handle escalated problems in area of specialization

Internal Focus

  • Adhere to schedules and targets
  • Consolidate and communicate information to Line Manager
  • Imparting knowledge to others within the team and outside the team
  • Participates in developing and implementing new work processes
  • Self-development - including product specialization, markets knowledge, and technical skills
  • Participates in devising processes for team development

Qualifications:

Language: 

  • French (mother tongue)
  • English (fluent)

Education: 

  • Master degree in Economics and/or Finance or equivalent experience
  • Any international qualification: CAIA, CFA will be a plus

Skills/Knowledge

  • Deep understanding of Financial Market and in particular of the Banking and FX space
  • Exceptional execution skills
  • Strong oral and written communication skills
  • Consistent record of sales excellence

Career Stage:

Senior Associate

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

  • Porfolio Manager

    il y a 2 heures

    Mont-de-Marsan, Nouvelle-Aquitaine, France Stern Energy Temps plein

    Stern Energy is a service company that supports its customers on the path to energy transition in the management of industrial-scale photovoltaic power plants.EXPERTISE, SPEED, TRANSPARENCY, AND PASSION: OUR VALUES GUIDE OUR DAILY WORK.With 250 employees and 2.5 GW (600 plants) managed in Italy, Germany, England, France, Denmark, and the Netherlands, the...

  • Assistant manager

    il y a 2 heures

    Saint-André-de-Seignanx, Nouvelle-Aquitaine, France Bellerose Temps plein

    — EmploymentAssistant managerApply nowAbout BelleroseBellerose is an ever evolving and growing Belgian fashion brand with an international focus, strong online presence & more than 20 own stores. We're also sold in 700+ multi-brand stores in 30+ countries around the world.We believe in challenging ourselves, nourishing creativity, taking responsibility,...

  • Commercial Confirmé

    il y a 4 jours

    Saint-Pantaléon-de-Larche, Nouvelle-Aquitaine, France Verisure Temps plein

    Vous avez déjà prouvé vos talents commerciaux et aspirez à franchir une nouvelle étape ?Chez Verisure, leader européen de la sécurité connectée, bénéficiez d'un CDI, de commissions illimitées et d'un plan de carrière vers le management.Vos avantages chez Verisure :• Contrat CDI – Statut VRP exclusif – Horaires flexibles - Minimum...

  • Commercial Confirmé

    il y a 1 semaine

    Saint-André-de-Cubzac, Nouvelle-Aquitaine, France Verisure Temps plein

    Vous avez déjà prouvé vos talents commerciaux et aspirez à franchir une nouvelle étape ?Chez Verisure, leader européen de la sécurité connectée, bénéficiez d'un CDI, de commissions illimitées et d'un plan de carrière vers le management.Vos avantages chez Verisure :• Contrat CDI – Statut VRP exclusif – Horaires flexibles - Minimum...

  • Senior Project Engineer

    il y a 2 heures

    Saint-Aubin-de-Cadelech, Nouvelle-Aquitaine, France UL Solutions Temps plein

    Job DescriptionIndependently determines project scope, develops a preliminary plan of investigation, and determines project specifications such as cost, time, and sample requirements by analyzing client input, available supplemental data, and product construction.Projects may include frequent travel to conduct or witness tests at client sites. Initiates...

  • chef d'equipe aerien tp f/h

    il y a 2 heures

    Rouffignac-de-Sigoulès, Nouvelle-Aquitaine, France Firalp Temps plein

    Description de l'entreprise :SOBECA (créé en 1970), filiale historique du Groupe FIRALP, a su s'imposer auprès des collectivités et des opérateurs privés pour les travaux de distribution des énergies, des données et des fluides.Spécialiste national de la conception et de la construction de réseaux, SOBECA propose à ses clients une offre de...

  • Sales Graduate Program

    il y a 2 heures

    Saint-Caprais-de-Bordeaux, Nouvelle-Aquitaine, France Alan Temps plein

    Who we areYou. Better. With Alan.Alan's vision is to make prevention the new norm of care for all. Our mission is to help people live in good health to 100 while helping employers feel proud, turning health benefits from a cost centre into their most valuable investment.We're building a vertically integrated health partner that seamlessly unites insurance...

  • Architecte Solution Teamcenter

    il y a 2 heures

    Saint-Aubin-de-Médoc, Nouvelle-Aquitaine, France CIMPA PLM Services Temps plein

    Description De L'entrepriseS'appuyant sur son savoir-faire des produits complexes de haute technologie, la vocation deCIMPAest de fournir à ses clients un avantage concurrentiel en améliorant l'efficacité opérationnelle tout au long du cycle de vie du produit. Complexité technologique, long cycle de de vie, exigences de sûreté et sécurité, chaine...

  • Account Manager

    il y a 2 heures

    Rue de Montmorency, Paris, France Estuaire Temps plein

    As an Account Manager, you will play a key role in building and maintaining strong client relationships, ensuring customer satisfaction, driving product adoption, and identifying growth opportunities.Acting as the "data arm" for our clients, you will leverage your analytical skills to extract insights from flight data and provide impactful recommendations....

  • Account Manager SaaS

    il y a 4 jours

    Grange Batelière Paris, Île-de-France, France CM Temps plein

    Job description You probably remember the best customer journey you've ever experienced, and the worst one too. But why is that? What can businesses do to keep you engaged, solve your problems, and make your life easier and more beautiful, not just in one moment, but across every interaction?"The entire customer journey. One platform"People move between...

  • CSM - Customer Success Manager

    il y a 2 heures

    Rue de Paradis, Paris, France Naboo Temps plein

    Naboo is looking for a strategic and data-driven Customer Success Manager to spearhead the deployment and growth of our Enterprise accounts. You will be the bridge between technology and our clients' strategic goals, ensuring that Naboo becomes an indispensable part of their corporate infrastructure. Mission & ObjectivesYour North Star is to guarantee the...

  • Customer Success Manager

    il y a 2 heures

    avenue Trudaine Paris, Île-de-France, France Payflows Temps plein

    Job description AI is rewriting how enterprises run. Payflows is the platform making it happen.The world's largest companies are held back by complexity — disconnected systems, slow approvals, and manual workflows across Finance, Procurement, and Operations.Payflows is building the AI-native Finance OS for enterprise — connecting every process, person,...

  • Account Manager

    il y a 2 heures

    Rue de la Gare, Lyon, France Semji Temps plein

    Want to join a fast-growing tech scale-up where your role directly impacts customer growth and retention?At Semji, we don't just do SEO — we drive performance through an innovative SaaS platform powered by a unique blend of generative AI, smart automation, and proprietary technologies designed to accelerate brand growth.Our clients? Groupe Seb, Qonto,...

  • Account Executive/Account Director

    il y a 5 jours

    Clamart, Hauts-de-Seine, France Arrow Electronics, Inc. Temps plein

    Key Account Executive Join Arrow Intelligent Solutions, a dynamic division of Arrow Electronics, where we drive digital transformation in the OEM market. We are seeking a talented Key Account Executive to expand our presence in the French Region mostly. Customer Management: Negotiation: Lead contract negotiations and manage renewals. - Bachelor's degree...

  • Customer Success Lead

    il y a 4 jours

    Rue de Milan, Paris, France Wooclap Temps plein

    Are you driven by leading and mentoring a team, while also fostering partnerships and unlocking new commercial avenues?As Customer Success Lead, you own the success, retention, and expansion of our most strategic French accounts, while leading and developing a team of Customer Success Managers.You combine hands-on account ownership, team leadership, and...

  • Customer Success Executive APAC

    il y a 6 jours

    Moulin de Kerabri, France FL3XX GmbH Temps plein

    At FL3XX, we solve the biggest problems in business aviation: How to save time in your daily workflow.We do this with a global team of aviation enthusiasts made up of aerospace engineers, aviation software designers and platform developers supported by product, sales and marketing specialists.We are on a mission to enable a world where anyone can fly...

  • Key Account Manager

    il y a 1 semaine

    Île-de-France VIDAL ASSOCIATES Consulting & Search Temps plein

    VIDAL ASSOCIATES Consulting & Search, référence dans le recrutement de cadres spécialistes et de dirigeants en France et à l'international, recrute pour son client un(e) Key Account Manager GMS - H/F basé en Ile-de-France. Notre client est un acteur incontournable et reconnu du secteur en mass market qui poursuit son développement sur le marché GMS et...

  • Key Account Manager

    il y a 1 semaine

    Île-de-France VIDAL ASSOCIATES Consulting & Search Temps plein

    VIDAL ASSOCIATES Consulting & Search, référence dans le recrutement de cadres spécialistes et de dirigeants en France et à l'international, recrute pour son client un(e) Key Account Manager GMS - H/F basé en Ile-de-France. Notre client est un acteur incontournable et reconnu du secteur en mass market qui poursuit son développement sur le marché GMS et...