Key Account Manager

il y a 2 jours

Rue d'Aboukir Paris France OCUS Temps plein

As a Key Account Manager at Ocus, you'll act as the CEO of your accounts: driving client satisfaction, orchestrating flawless delivery, and expanding relationships with global enterprise clients. This role demands ownership, grit, and high agency — you'll be both strategist and operator, ensuring clients see and get the full value of Ocus.

Client Ownership & Relationship Management

  • Serve as the single point of contact and trusted advisor for your portfolio of global enterprise clients

  • Build deep, long-term relationships with senior stakeholders across product, operations, marketing and procurement

  • Anticipate client needs, proactively solve problems, and maintain best-in-class service levels

Delivery Excellence

  • Ensure all contractual commitments are delivered on-time, with quality and consistency

  • Translate client goals into clear actions for internal delivery teams

  • Monitor account health, track KPIs, and lead corrective actions where needed

  • Escalate and resolve issues swiftly, protecting both client satisfaction and Ocus' reputation

Growth & Expansion

  • Identify upsell and cross-sell opportunities within existing accounts

  • Build compelling business cases to expand Ocus' footprint across teams, geographies, and use cases

  • Negotiate renewals and expansions, collaborating closely with leadership on strategy and execution

Strategic Advisory

  • Act as a consultant to your clients, helping them optimize their visual content strategy

  • Share insights, benchmarks, and best practices to position Ocus as a strategic partner, not just a vendor

  • Influence client roadmaps by connecting their business priorities to Ocus' solutions

Cross-functional Collaboration

  • Orchestrate internal teams (Delivery, Product, Ops, Marketing) around client needs

  • Drive alignment between client expectations and Ocus capabilities

  • Represent the "voice of the client" internally, feeding insights into product development and process improvements

Leadership Exposure

  • Report directly to the CEO, with visibility and influence on Ocus' commercial strategy

  • Contribute to shaping the account management playbook as we scale globally

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