Account Manager Lead

il y a 2 heures

Paris, Île-de-France Wooclap Temps plein

Role

Are you driven by leading and mentoring a team, while also fostering partnerships and unlocking new commercial avenues?

Well, if you're passionate about empowering teams, deepening client usage, and expanding business opportunities, this role is tailored for you

As a Account Manager Lead, you'll be at the forefront of our French market, overseeing and guiding a team of Account Managers.

Your mission will go beyond providing individual support to encompass strategic leadership and team development. You will also play a crucial role in ensuring our clients not only adopt but thrive with Wooclap in the dynamic landscape of the French market.

Responsibilities

On the field

→ Ensure Account Management & Retention

  • Take ownership of our most strategic and high-value accounts, ensuring their successful adoption and use of our platform across all segments, including education and enterprise.

  • Increase tool adoption rates by bringing pedagogical expertise to help clients reach their learning and engagement goals.

  • Analyze usage data and performance metrics and devise proactive action plans to strengthen client success.

→ Expand Client Value & Generate New Opportunities

  • Develop and execute a growth strategy that maximizes client value through upsell and cross-sell opportunities.

  • Lead and anticipate strategic contract renewals: participate in strategic renewal discussions with CSMs, ensuring clients are retained and offered the most appropriate solutions.

  • Participate in events and client visits to build strong relationships, better understand their challenges, and uncover new growth opportunities.

  • Enable the creation of marketing content at scale with Wooclap ambassadors and user professors (interviews, webinars, content…).

With the team

→ Lead, Mentor & Develop the Account Management Team

  • Coach, challenge, and empower your team to continuously improve their skills, maximize performance, and reach ambitious targets.

  • Ensure your team maintains a low churn rate and is capable of signing (upsell) and generate new opportunities (cross-sell, referrals,…) through their close relationships with clients.

  • Coordinate with Head of CX and HR for recruitment and team development initiatives and growth.

Strategy, Market Insights & Business Intelligence 

  • Own market performance KPis and reporting: track and analyze KPIs (Net Revenue Retention (NRR), contraction, upsell, cross-sell and lead generation), market trends, and competitive insights.

  • Act as the market voice internally and externally: represent Wooclap in events, share insights, and position us as a trusted partner in the French market.

  • Capture key client needs and feedback to influence the product roadmap and help shape a best-in-class platform.

  • Engage closely with other team leaders and teams (Sales, Marketing…) to ensure alignment and continuously optimize processes.

  • Team Lead Account Management

    il y a 10 heures

    Paris, Île-de-France RTB House Temps plein

    Team Lead Account Management Location: Paris, France (Hybrid) We areRTB House is a global company that provides state-of-the-art marketing technologies for top brands and agencies worldwide. Its proprietary ad-buying engine is the first in the world to be powered entirely by Deep Learning algorithms, enabling advertisers to generate outstanding results and...

  • Lead Enterprise Account Manager

    il y a 1 semaine

    Paris, Île-de-France WSO2 Temps plein

    About WSO2:Founded in 2005, WSO2 is the largest independent software provider of open-source API management, integration, and identity and access management (IAM) products. WSO2's products and platforms—including our next-gen internal developer platform, Choreo—empowers thousands of enterprises in over 90 countries to drive their digital transformation...

  • Team Lead, Account Manager

    il y a 1 semaine

    Paris, Île-de-France Santévet Temps plein

    Our CompanyJoin Santévet Group, a leading insurtech in France and Belgium, with established operations in Germany, Spain, and Italy. With 500 employees across Lyon, Pau, Caen, Paris, Lille, Barcelona, Milan, and Frankfurt, our group is committed to providing comprehensive solutions covering accidents, illnesses, and preventive care for pets.Founded in 2003,...

  • Account Manager

    il y a 1 semaine

    Paris, Île-de-France Lefty Temps plein

    Company DescriptionLefty is an influencer marketing platform that empowers brands to optimize their strategy and automate their workflow. Lefty helps brands and agencies manage top-performing influencer programs, including talent discovery, relationship management, campaign reporting, performance measurement, and competitive benchmarking. The world's top...

  • Lead Technical Account Manager

    il y a 1 semaine

    Paris, Île-de-France Sparteo Temps plein

    Sparteo is an independent suite of AI-powered advertising technologies built on sustainable, sovereign infrastructure.Since 2018, we've been reshaping programmatic advertising to make it faster, more transparent, and more profitable by building the most direct path between publishers and advertisers.But we don't stop here: wherever attention lives, on the...

  • Lead Technical Account Manager

    il y a 2 jours

    Paris, Île-de-France Sparteo Temps plein

    Sparteo is an independent suite of AI-powered advertising technologies built on sustainable, sovereign infrastructure.Since 2018, we've been reshaping programmatic advertising to make it faster, more transparent, and more profitable by building the most direct path between publishers and advertisers.But we don't stop here: wherever attention lives, on the...

  • Account Manager

    il y a 2 semaines

    Paris, Île-de-France Lengow Temps plein

    Lengow, an intelligent and automated e-commerce platform :Lengow is a leader in intelligent e-commerce solutions that help brands and retailers drive profitable growth across the digital shelf. With powerful feed management, global price monitoring, and robust data capabilities, Lengow's comprehensive SaaS product suite enables merchants to amplify product...

  • Account Manager

    il y a 1 semaine

    Paris, Île-de-France Lengow Temps plein

    Lengow, an intelligent and automated e-commerce platform :Lengow is a leader in intelligent e-commerce solutions that help brands and retailers drive profitable growth across the digital shelf. With powerful feed management, global price monitoring, and robust data capabilities, Lengow's comprehensive SaaS product suite enables merchants to amplify product...

  • Account Manager

    il y a 1 semaine

    Paris, Île-de-France Lengow Temps plein

    Lengow, an intelligent and automated e-commerce platform :Lengow is a leader in intelligent e-commerce solutions that help brands and retailers drive profitable growth across the digital shelf. With powerful feed management, global price monitoring, and robust data capabilities, Lengow's comprehensive SaaS product suite enables merchants to amplify product...

  • Account Manager

    il y a 1 semaine

    Paris, Île-de-France Alma Temps plein

    About Our CompanyAt Alma, we're reinventing finance to serve those who matter most: merchants and consumers. Our instalment and deferred payment solutions help merchants boost sales by up to 20%, increase customer loyalty, and deliver a seamless shopping experience — all without encouraging debt. As the BNPL leader in France and active in 10 European...