Sales Coordinator, EMEA

il y a 2 jours

Massy, Île-de-France L-Acoustics Temps plein

L‑Acoustics is the world leader in premium professional sound systems for live events. From world-class artists on tour, to major music festivals in every genre, to opening and closing ceremonies of planetary sporting events, we are the trusted choice of event professionals who require extreme reliability and fidelity show after show.

Designed and manufactured in Europe, and available in 80 countries globally, L-Acoustics employs over 1300 people worldwide, with 20% of team resources devoted to R&D and application. Our products are built to the highest professional and sustainable standards, which we, continue to define and elevate.

Who You Are
The sales coordinator is a hands-on position focused on handling day-to-day sales administration responsibilities, coordinating with various internal stakeholders to achieve operational efficiency and ensuring a premium relationship with customer. Reporting directly to the head of sales coordination she/he plays a key role in supporting the sales team and provide an important link between the salesperson and the client.

What You Will Do
Sales support:
To help sales team improve their efficiency, sales coordinator will provide a variety of support services and direct feedback from customers to sales team and any relevant departments.

Order satisfaction:
Sales coordinator will contribute to customer satisfaction by ensuring the accuracy and timely processing of orders into the ERP System. She/He will manage the day-to-day order processing from - Receiving and processing purchase orders - Verifying orders, including customers' personal information and payment details - Contacting customers to answer queries and obtain missing information - Issuing sales transaction invoices - Handling shipping arrangement and documents (freight carrier and customs…) - Maintaining and updating sales and customer records

Coordination:
Collaboration with other departments is an important responsibility for sales coordinator. He/she could have to contact various internal stakeholders to achieve operational efficiency (technical customer service to deal with any product or technical queries, manufacturing and logistics…)

Records & Reporting :
Sales coordinator will maintain records & tools (ERP/CRM). They also provide information to the finance department on incoming and completed orders, as a basis for forecasting cash flow.

Skills & Experience
What you will need to be successful:

  • 3+ years of experience working in sales coordination, or similar environment.
  • Deep knowledge of CRM and ERP software, preferably Microsoft 365.
  • Excellent written and verbal communication skills and possess the ability to carry phone-based conversations.
  • Strong customer focus with good listening and clear message transmission capabilities
  • Detail-oriented with a strong work ethic
  • Work independently and accomplish required tasks with minimal supervision.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Technology savvy with good working knowledge of Microsoft Office & Microsoft Dynamics
  • Strong problem-solving and conflict resolution skills.
  • Excellent organizational skills and attention to detail
  • Fluency in German (spoken and written).
  • Proficiency in French and English would be an asset.

What We Offer
At L-Acoustics, newcomers are welcomed into a dynamic and inclusive environment that blends technological excellence with human-centered values. New team members benefit from the following:

  • Hybrid work model with up to 2 remote workdays per week
  • Comprehensive health benefits to support you and your family.
  • Opportunities for internal mobility and career advancement
  • A collaborative, international work environment driven by innovation.
  • Employee events and initiatives that foster community and creativity.
  • Access to the company's CSE (Comité Social et Économique), offering cultural, leisure, and social benefits.
  • A strong focus/emphasis on work-life balance
  • L-Acoustics supports personal/professional development, diversity, and community engagement—ensuring that every newcomer feels empowered to grow, contribute, and thrive from day one.

We recognize that talent is multifaceted. Our commitment to valuing each individual, giving equal opportunities to all and building a team enriched by a variety of backgrounds and experiences. What matters most to us is your passion, your expertise, and your drive to grow. We believe in creating an environment where people can do their best work and thrive together. Even if this role isn't an exact match, we encourage you to apply. Your unique perspective could be just what our team needs.

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