Community Specialist UK, Ireland
il y a 5 jours
As a Community Specialist for the UK, Ireland & Germany, you'll be on the front line of managing and supporting our community of freelance photographers (ICs). You'll play a key role in activation, engagement, performance, and retention - all with the goal of ensuring healthy coverage, consistent quality, and improved mission conversion rates.
This is a full-time role requiring strong ownership, adaptability, and alignment with both photographer activity in your markets and coordination with our Paris-based teams.
Community Management
Onboard and activate new photographers (profile checks, calls, follow-ups)
Coach ICs during early missions to ensure success through strong communication - both 1:1 (calls, direct feedback) and 1:many (webinars, onboarding sessions)
Monitor engagement and re-engage or offboard inactive ICs
Manage blockers (e.g. no-shows, misconduct, fraud) and apply standard actions
Performance Monitoring & Optimization
Track KPIs (conversion rate, activity, coverage, retention) across assigned markets
Identify underperformance and drive corrective actions
Flag recurring issues and collaborate with global teams to improve processes
Supply Coverage & Risk Mitigation
Monitor live supply vs. demand and escalate gaps
Engage directly with ICs to secure important or uncovered missions
Source new photographers through referrals, LinkedIn, or manual outreach
Cross-functional Collaboration
Work with RevOps, Production, Quality, and Marketing to ensure a seamless photographer journey
Lead experimentation initiatives (across tools, workflows, and processes) to improve both funnel efficiency and photographer satisfaction
Actively contribute to cross-team projects aimed at scaling operational effectiveness and enhancing community engagement
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Community Specialist UK, Ireland
il y a 5 jours
Paris, Île-de-France OCUS Temps pleinAs aCommunity Specialist for the UK, Ireland & Germany, you'll be on the front line of managing and supporting our community of freelance photographers (ICs). You'll play a key role in activation, engagement, performance, and retention - all with the goal of ensuring healthy coverage, consistent quality, and improved mission conversion rates.This is...
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