Community Specialist UK, Ireland

il y a 7 jours

Rue d'Aboukir Paris France OCUS Temps plein

As a Community Specialist for the UK, Ireland & Germany, you'll be on the front line of managing and supporting our community of freelance photographers (ICs). You'll play a key role in activation, engagement, performance, and retention - all with the goal of ensuring healthy coverage, consistent quality, and improved mission conversion rates.

This is a full-time role requiring strong ownership, adaptability, and alignment with both photographer activity in your markets and coordination with our Paris-based teams.

Community Management

  • Onboard and activate new photographers (profile checks, calls, follow-ups)

  • Coach ICs during early missions to ensure success through strong communication - both 1:1 (calls, direct feedback) and 1:many (webinars, onboarding sessions)

  • Monitor engagement and re-engage or offboard inactive ICs

  • Manage blockers (e.g. no-shows, misconduct, fraud) and apply standard actions

Performance Monitoring & Optimization

  • Track KPIs (conversion rate, activity, coverage, retention) across assigned markets

  • Identify underperformance and drive corrective actions

  • Flag recurring issues and collaborate with global teams to improve processes

Supply Coverage & Risk Mitigation

  • Monitor live supply vs. demand and escalate gaps

  • Engage directly with ICs to secure important or uncovered missions

  • Source new photographers through referrals, LinkedIn, or manual outreach

Cross-functional Collaboration

  • Work with RevOps, Production, Quality, and Marketing to ensure a seamless photographer journey

  • Lead experimentation initiatives (across tools, workflows, and processes) to improve both funnel efficiency and photographer satisfaction

  • Actively contribute to cross-team projects aimed at scaling operational effectiveness and enhancing community engagement

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