Customer Success Manager

il y a 1 semaine

Paris, Île-de-France Apiday Temps plein

We are looking for a 
Customer Success Intern
 to support our CS team with day-to-day operational tasks and help us scale a smooth, efficient customer experience. This internship is ideal if you're excited by a mix of customer interaction, data work, and content creation, while learning about the ESG and finance ecosystem in a fast-moving scale-up. You'll work closely with the CS team and gain hands-on experience on real customer workflows.

Starting date: ASAP

Salary:
Salary: 800€ €

Location: Paris

What you will do

Customer Support & Communication

  • Answer customer questions via our live chat with support from the team.
  • Make sure customers get fast, accurate, and friendly responses.
  • Escalate issues when needed and follow up to ensure resolution.

Onboarding Support

  • Help prepare onboarding steps for new clients.
  • Support training sessions and follow-up tasks.
  • Work on onboarding trackers and reporting files.

Data Validation

  • Review ESG data inputs to ensure completeness and consistency.
  • Validate customer submissions and help detect errors or missing information.
  • Support customers in understanding how to provide the right data when needed.

Content Creation to Scale Customer Success

  • Help create CS resources that improve customer autonomy:
  • onboarding guides
  • help articles / FAQs
  • templates and checklists
  • short how-to content
  • Update and maintain documentation based on recurring customer questions.
  • Contribute to making complex ESG workflows simple and easy to follow.

Process Improvement & Automation

  • Contribute to improving CS workflows and internal documentation.
  • Support automation initiatives (templates, checklists, light tooling).
  • Suggest small improvements to help the team scale better.

Preferred experience

  • Are proactive and take initiative (even if you'll be supported).
  • Are hard-working, reliable, and well organised.
  • Enjoy operational tasks and working with data/files.
  • Are comfortable using Excel / Google Sheets.
  • Like writing clear, structured content and making things easy to understand.
  • Are curious about ESG, sustainability, finance, VC / investment ecosystems.
  • Learn quickly and enjoy solving problems.
  • Communicate clearly and professionally.
  • Are fluent in French and English (written + oral).

Recruitment process

  • Interview with Céline (Team Lead) (up to 30min)
  • Validation call with Edouard, COO (up to 30min)

If you feel that this is the right position for you, please send an email to

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