IT Problem Manager Specialist
il y a 2 semaines
Join HCLTech
HCLTech is a global tech company with 225,000+ HCLTechies across 60 countries, offering digital, engineering, and cloud solutions. Serving major industries like Financial Services, Manufacturing, Healthcare, Telecom, and more, its 12-month revenue ending September 2024 was $13 billion.
HCLTech France: +500 HCLTechies. Offices: Paris, Lyon, Toulouse and Blagnac.
We are seeking for an
IT Problem Manager Specialist
to fill multiple position to join our team at a client's facility in
Paris.
Important details
- 3 days/ week- Work from office (Client Location)
- Language: French (C1) + English
- Years of experience: 8+years
Responsibilities
- Drafting of post-mortem documents and analysis reports on production quality monitoring indicators
- Reporting on the monitoring of service management processes, in particular problem management
- Minutes of production quality monitoring sessions and business continuity exercises
- Problem trend analysis and recommendations for continuous improvement
- Documentation of known errors and associated workarounds
- Root cause analysis reports for recurring problems and major incidents
Mandatory skills
- ITIL processes
- Ability to identify and analyze problem trends across IT services
- Knowledge of Known Error Database (KEDB) management
- Experience with root cause analysis methodologies and tools
- Technical Communication – Translates technical impacts of changes for both IT teams and business stakeholders.
- Infrastructure Awareness – Understands systems architecture, dependencies, and risk areas
Ready for a new challenge? Join a friendly, multinational company offering endless opportunities in a dynamic, multicultural environment.
Apply now and submit your CV in English
Why become an HCLTechie?
At HCLTech, we offer diverse opportunities to learn, innovate, and fast-track your career. You'll work with global clients and industry-leading experts, gaining access to mentorship and rewarding growth paths. Our people-friendly work culture fosters flexibility, leadership, and personal and professional growth, giving you the freedom to explore, experiment, and thrive.
We believe in doing things differently, offering hands-on training and coaching, and celebrating the passion and commitment of our teams. Discover the benefits of joining HCLTech:
- Comprehensive benefits package.
- Global career opportunities and mobility.
- Flexible work environment supporting work-life balance.
- Exciting projects and upskilling opportunities to shape your role.
- Total wellbeing focus: Beyond professional growth, you'll be able to collaborate with like-
minded colleagues to drive meaningful impact through initiatives like our CSR Council, Diversity Council, Women Connect, and many more.
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