Customer Success Manager

Salary
52,200k - 69,900 EUR year/gross + 20% bonus
39, ,900 DKK month/gross + 20% bonus
56, ,500 GBP year/gross +20% bonus

Language Requirement. Fluency in one of our key market languages: Danish, German, French, or Dutch.

At Monta, we're on a mission to reshape the future of electric mobility. By bringing together drivers, charge point owners, and businesses, we're making EV charging smarter, simpler, and accessible to everyone. Our platform is the backbone of a fast-growing ecosystem - powering seamless charging experiences at home, at work, and on the go.

As we scale our data capabilities and double down on AI, we're unlocking smarter decisions, deeper automation, and truly next-level customer experiences. It's an exciting new chapter - and we're looking for people who want to build it with us.

Our DNA keeps us moving forward: Build Together & Finish, Sweat the Details, Customer First, and Aiming for the Moon. This is how we hold ourselves and each other accountable.

The best part of Monta? The people. Talented, ambitious, kind, and down-to-earth - you'll be challenged, supported, and inspired in equal measure. If curiosity, grit, execution, and personal growth resonate with you, we would love to meet you.

We're looking for a Customer Success Manager who's ready to roll up their sleeves, take ownership, and build with us — through the grind and the wins

• Drive real customer outcomes — You'll lead a portfolio of B2B2C accounts and turn onboarding into adoption, and adoption into growth.
• Be the reason customers stay and scale with Monta — through structured engagement, proactive planning, and commercial intuition.
• Master the EV charging ecosystem — You'll quickly get fluent in roaming, hardware, tariffs, and payments — and become the go-to guide for partners/customers looking to increase operational efficiency and grow their customer base
• Operate with ownership — From implementation to renewal, you'll take full responsibility for customer success — building trust, solving problems, and seeing the impact of your work directly in retention and expansion.
• Build internal influence — You'll be the voice of your customers, helping shape Monta's product and service through structured feedback loops, prioritised escalations, and smart cross-functional collaboration.

• Build strong relationships with key stakeholders, acting as the operational lead and trusted advisor throughout the customer lifecycle
• Manage risks, ensure renewals, and drive growth in your portfolio
• Ensure the success of customer accounts through strategic touchpoints, regular engagements, business reviews, project management, and success planning.
• Track key metrics to identify opportunities and mitigate risks
• Deeply understand the product to guide partners and align our solutions with their business goals, addressing pain points and ensuring high satisfaction
• Collaborate with internal teams to provide top-tier service, acting as the voice of the customer and closing the loop on feedback and request

• 3–5 years of experience in Customer Success, Account Management, or Technical Account Management within a SaaS or B2B tech environment — preferably in a fintech, scale-up, energy, or mobility context.
• Strategic operator with a commercial mindset — You know how to balance relationship-building with revenue-driving, and when to push vs. pause.
• Strong communicator and customer advocate — You can navigate both high-level business conversations and low-level technical blockers, always bringing clarity and action.
• Process-minded & detail-oriented — You structure chaos, you track your accounts, and you sweat the follow-ups.
• Confident using data and AI-powered tools to accelerate daily tasks, manage portfolio health, and drive insights that inform account strategy (Excel, Notion AI, ChatGPT, HubSpot, Tableau).
• A builder at heart — You're not just here to manage. You're here to improve how we scale Customer Success at Monta.

• A yearly education budget and extra days off to use it.

• A friendly and social company culture with movie nights, Friday bars, pub crawls, and more.

• Free lunch every day.

• Pension & health coverage to keep you secure for today and tomorrow.

• Paid parental leave to support life's big moments.

• Warrants program - be part of our growth story.

• Flexible working hours; as long as you're at key meetings and delivering great work, we trust you to manage your schedule.

• A one month electric vehicle introduction program (plus access to a shared company EV).

Please send us your application in English.

To succeed in this position, your spoken and written English skills need to be proficient. Since Monta is a globally active company, you'll be communicating often and regularly with our co-workers and partners around the world, making your professional English knowledge essential.

Please note that we don't accept unsolicited applications from headhunters or recruitment agencies. Unsolicited applications sent to our company or co-workers are considered to be the property of Monta, and we won't agree to pay any referral compensation or recruiter fee without a signed agreement.

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