Desktop Support Specialist

il y a 1 semaine

Paris, Île-de-France Total IT Global Temps plein

ABOUT US:-

At Total IT Global, we elevate your digital journey with cutting-edge innovation, to achieve your vision of 'the enterprise of the future'. We have a comprehensive portfolio of hardware and managed IT services for digital workplaces and data centres. We partner with high-growth enterprises to guide them through complex digital transformations with a consultative approach, offering customized solutions and services for all their business needs, across the entire IT asset life cycle.

Constant innovation and service excellence continue to position Total IT Global as a Digital Experience Enabler at the leading edge of innovation.

Our URL :-

Language Requirements

  • English Speaking
  • Local language fluency (French)

Minimum Experience in IT Field - 3 years

Key Responsibilities

Infrastructure Deployment & Support

  • Supports, owns, and addresses day to day IT requests and incidents for users in main office and other EMEA remote sites.
  • Coordinates the setup and deployment of network kits, desktop systems, and AV solutions across EMEA offices
  • Works closely with Client's management to provide technical specifications and procurement recommendations for hardware upgrades.
  • Supports Network setup, AV, sale setup & streaming infrastructure for offsite sales, with help from other onsite and offshore teams.
  • Supports potential other future offsite sales in EMEA.
  • Brightsign Boxes
  • White Glove Support
  • Update and maintain asset database for all supported sites

Server & Network Management

  • Supports server migration/transition projects across EMEA location, ensuring minimal downtime and user disruption.
  • Participates in Network projects such as Network kit commissioning/decommissioning efforts with support from other relevant teams.
  • Conducts link redundancy tests to validate failover mechanisms and ensure uninterrupted connectivity for Geneva office.

Security & Compliance

  • Collaborates with the security team to ensure desktops connected to Client's network meet compliance standards for monitoring systems.
  • Responds to security alerts and conducts virus scans upon request, demonstrating proactive risk mitigation.

Optimisation

  • Highlights any optimisation opportunities to Client's IT management and take action as per agreement from Client's IT management.
  • Engages in mobile platform optimisation efforts, reviewing and approving cost-saving recommendations for Swisscom services.

Collaboration & Communication

  • Acts as a key stakeholder in cross-functional projects, liaising with infrastructure managers, data centre teams, Network, infosec, and other Infrastructure towers.
  • Provides timely updates and feedback to client's IT leadership and project teams, ensuring transparency and alignment on IT initiatives.

Vendor Management

  • Management of Local Network Providers including but not limited to Swisscom, Canon.

Skills & Competencies

  • Strong technical acumen in server infrastructure, network architecture, and desktop deployment.
  • Proficient in project coordination across geographically dispersed teams.
  • Adept at troubleshooting, risk assessment, and compliance enforcement.
  • Effective communicator with a collaborative mindset and attention to operational detail.
  • thorough document development and management

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