Customer Success Manager H/F

il y a 23 heures

Beynost, France Iserba Temps plein

DPM Technologies (Vizavy), filiale du groupe ISERBA, fondée il y a plus de dix ans, est une entreprise spécialisée dans les solutions de gestion technique, notamment pour le secteur du logement social. Elle propose une plateforme (SaaS) et des applications permettant de recenser le patrimoine, superviser et optimiser la gestion des prestataires, le suivi des interventions, ainsi que la conformité réglementaire. Dans le cadre de notre développement, nous recherchons un Customer Success Manager capable de jouer un rôle clé dans l'accompagnement, la fidélisation et la satisfaction de nos clients. La taille humaine de notre équipe favorise la polyvalence, l'initiative et la proactivité. Vos missions Renforcer la satisfaction client : -Développer des relations de confiance durables avec nos clients -Assurer le premier niveau de support et réaliser des paramétrages clients de base -Accompagner les clients dans l'utilisation de nos solutions et identifier leurs enjeux -Participer à la résolution des incidents courants en escaladant au service technique et en assurant un suivi réactif et bienveillant -Promouvoir des actions et des événements pour renforcer l'adhésion client Former et améliorer les supports clients : -Rédiger et mettre à jour la documentation client : manuels utilisateurs, guides pratiques et FAQ -Concevoir et maintenir des tutoriels vidéo clairs et accessibles -Organiser et animer des démonstrations et des formations auprès des clients Contribuer au développement commercial et à l'amélioration continue : -Réaliser des campagnes d'emails ciblées et qualifier les opportunités -Collaborer étroitement avec l'interlocuteur commercial : relancer les clients & prospects, organiser des RDV et assurer le suivi dans le CRM -Capitaliser les retours clients pour enrichir notre offre et améliorer nos process

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