Customer Support Technician

Il y a 4 semaines
Lyon, France Polyglot Group Temps plein

French + English Speaking Customer Support Technician for a maternity cover of 6 months

  • 5+ years experience in a technical support role?
  • Fluent in English and in French?
  • Understanding electrical concepts, AC & DC circuits, electrical or electronics background Experience with solar PV products                             
OUR CLIENT 
Our client is one of the fastest growing renewable energy companies in the world. They produce productive, reliable, smart and safe solar power systems, substantially increasing the energy harvest of solar panels. 
RESPONSIBILITIES 
  • Responsible external Customer Support communication ( mail + phone )
  • Provide pre-sales information about products. - Document and track all activities in a central CRM/HelpDesk software platform
  • Troubleshoot technical issues related to installations & Assist with the activation of new sites as needed.
  • Attend site visits to assist in resolving customer issues or to help with customer training as needed
  • Coordinate with Engineering with tracking of field-issues, and subsequent product modifications, logging product bugs in a central database.
  • Assist other team-members with troubleshooting and/or administrative tasks as needed.
  • Participate in ongoing training/education of industry standards
YOU

  •        Fluent in English & French, any additional European languages (German, Dutch, Spanish, Italian) will be a plus
  •       Technical degree in electrical/electronic 
  •        5+ years experience working in a technical support / customer support role Computer literate (PC skills essential, Mac OS desirable)
  •        Understanding electrical concepts, AC & DC circuits 
  •        Experience with solar PV products is a plus
  •        Have the ability to multi-task in a very fast-paced environment.
  •        Have excellent interpersonal skills with both external customers and internal employees.
  •        Experience with consumer-grade networking TCP/IP data networking
   


Polyglot Group is an award-winning Human Resources & cross-cultural solutions provider to international organizations of all sizes. We proudly assist start-ups, SMEs and global organizations wishing to expand or optimize local operations. Our Australian, European & LATAM offices assist strategy execution all around the world so we invite you to check job opportunities in your region by visiting the job opportunities section of our website We value your language skills and if you want to work for an international company or travel, let us know as we may have a job for you now or in the future Most of our opportunities are advertised, but some aren’t so if none of the advertised job ads suit your ideal job, send us your resume and a few words to describe your ideal role so that we can be in touch in the future if a suitable opportunity arises.
Our values are: Passion, Personalization, Pragmatism & Probity; if you want to know more about us or would like to send us some feedback, please email info@polyglotgroup.eu

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