Client Service

About us
EuroCTP is a Dutch company which aims to facilitate access to EU real time market data for equities and ETFs. To do so, we are building a reliable, compliant real time consolidation of EU data, attached with related services designed for and with the market community. We have been selected as the consolidated tape provider (CTP) for equities and ETFs in the European Union and are supervised by the European Securities and Markets Authority (ESMA). EuroCTP was incorporated on August 23rd, 2023, in the Netherlands. Its shareholders are 16 European exchanges and exchange groups, operating regulated markets in 25 EU countries.

About the role
EuroCTP BV is seeking a Client Service & Data Quality Senior Analyst for our European Consolidated Tape Platform, focused on equities and ETFs. This role involves overseeing day-to-day monitoring of the operations (checks, alerts, incidents, testing, etc.), contributors onboarding support, clients inquiries, etc. Responsibilities include continuous monitoring of data quality across referential, real-time, and historical datasets, investigating any anomalies and coordinating their resolution to uphold the accuracy and integrity of the tape. As a shift-based leader, the Senior Analyst will participate in organizing the team coverage coverage from 07:00 to 19:00 CET to guarantee that EuroCTP delivers responsive service and continuous data oversight during business hours. This role reports to the Head of Business Operations. Working in an ambitious international operating start-up culture, performing in a complex and fast changing world of Market Data systems and processes. Excellent career opportunity for a top performing, operations and service minded financial market professional and team player.

Location:
Amsterdam, Netherlands or Paris, France

Responsibilities:
• Team Leadership & Operational Oversight
• Client Support & Onboarding
• Service Quality & Incident Management
• Data Quality Assurance
• Service Tools & Process Adherence / Improvements
• Cross-Functional Coordination Candidate

requirements:
• Strong understanding of financial market infrastructure, particularly related to equities and ETFs.
• Familiarity with real-time and post-trade data management processes.
• Experience with operational reporting and analysis, including the development of KPIs and performance metrics.
• Strong leadership and people-management skills, ability to train, mentor and motivate a team of analysts, and to coordinate effectively across multiple shifts. At least experience in two of these domains:
• Experience in managing system-supported reference data and ensuring data quality control is a plus.
• Proficiency in data management tools and systems, including those used for reference data and data quality control.
• Familiarity with market data concepts and systems – experience with data feeds, reference data, or trade reporting processes is desirable.
• Hands-on experience with incident management and support tools (e.g., ServiceNow) and monitoring dashboards for data quality.
• Demonstrable knowledge of European financial regulations, particularly those impacting equities and ETFs. Other requirements include:
• Ability to work in a shift rotation covering extended business hours (between 07:00 and 19:00 CET), including the flexibility to adapt to changing schedules as needed.
• Strong organizational skills, with the ability to manage multiple tasks and projects simultaneously.
• Ability to work effectively in a fast-paced, dynamic environment.
• Excellent problem-solving skills, with a proactive and solutions-oriented mindset.
• Strong communication skills, both verbal and written, with the ability to convey complex information clearly to both technical and non-technical audiences.
• High level of attention to detail, particularly in relation to data quality and operational processes.
• Master’s degree in Finance, Engineering or equivalent. Professional certifications (e.g., ISO) are a plus.
• Fluent in English; additional European languages are a plus. Career development This role at EuroCTP BV offers the opportunity to develop management skills further, with the potential to advance into senior leadership positions within the organization. Diversity, continuous learning and professional development are encouraged, with support for relevant certifications and training.

How to apply
• Please apply here or send your CV to matthieu.dupont@euroctp.eu
• A short cover letter explaining your interest in the role is appreciated but not required.