Technical Support
Il y a 3 jours
Fresnes, Ile-de-France
Multinational Company
Temps plein
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Job Title
- Technical Support Location
- Paris, France Experience
- 5+ Years
Job Description
- Provide onsite presence and coordinate with remote migration teams during scheduled device migration windows
• Perform basic desktop support activities to assist users during laptop/desktop migration
• Assist end users with device login, credential validation, and first access post migration
• Provide physical console access, rebooting, and power cycling of devices as instructed by remote engineers
• Perform basic physical troubleshooting including power, cabling, and port level checks
• Verify that migrated devices are accessible and functional for end users post migration.
• Identify, document, and escalate migration related issues to the appropriate remote support teams.
• Support immediate post migration hyper care and ensure unresolved issues are addressed
• Adhere to site security, safety policies, and follow defined migration runbooks and escalation paths.
• Experience in mapping the shared drives and troubleshooting outlook issues
• L1 troubleshooting of user profile issues
- Technical Support Location
- Paris, France Experience
- 5+ Years
Job Description
- Provide onsite presence and coordinate with remote migration teams during scheduled device migration windows
• Perform basic desktop support activities to assist users during laptop/desktop migration
• Assist end users with device login, credential validation, and first access post migration
• Provide physical console access, rebooting, and power cycling of devices as instructed by remote engineers
• Perform basic physical troubleshooting including power, cabling, and port level checks
• Verify that migrated devices are accessible and functional for end users post migration.
• Identify, document, and escalate migration related issues to the appropriate remote support teams.
• Support immediate post migration hyper care and ensure unresolved issues are addressed
• Adhere to site security, safety policies, and follow defined migration runbooks and escalation paths.
• Experience in mapping the shared drives and troubleshooting outlook issues
• L1 troubleshooting of user profile issues