Customer Success Manager, Fraud Prevention

Il y a 2 jours

Fresnes, Ile-de-France Netguardians Temps plein

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At Vyntra, we help banks detect and prevent financial crime through intelligent fraud detection and transaction monitoring technology. We're looking for a client solutions focused Customer Success Manager who combines deep, practical fraud prevention expertise with strong customer advisory skills. This is a hands-on, consultative role working directly with banking customers to understand their fraud challenges, assess how effectively they're using our technology and help them achieve better detection outcomes. You'll build trusted relationships with customers, but the real value you bring is your ability to challenge, advise and improve how they approach fraud prevention.

What you'll do
• Act as a trusted fraud prevention advisor to banking customers, understanding their challenges and recommending practical improvements.
• Review how customers use our detection technology, identifying opportunities to improve detection effectiveness, alert quality and operational outcomes.
• Lead discussions around fraud typologies, detection rules, scoring, false positives and investigation workflows.
• Run customer workshops, performance reviews and improvement plans, turning findings into clear actions and measurable results.
• Work with Product, Engineering, Professional Services and Support to resolve challenges and improve how customers use our solutions.
• Build strong, long-term customer relationships that support adoption, retention and growth. What we're looking for
• Strong, hands-on experience in fraud detection and prevention, gained within banking, financial services or a fraud technology provider.
• Practical knowledge of transaction monitoring, fraud typologies, detection rules, scoring, alert management and false-positive optimisation.
• Experience using, implementing, configuring or advising on enterprise fraud detection technology.
• The ability to analyse fraud prevention challenges, identify weaknesses and recommend improvements that deliver measurable results.
• Confidence working directly with fraud operations teams, technical specialists and senior banking stakeholders.
• Strong communication skills and the ability to turn complex fraud and technical topics into clear, practical advice.
• Fluent professional English. French is highly desirable. Experience in fraud consulting, fraud operations, fraud solution advisory or customer-facing roles with fraud technology providers would be particularly relevant. Location and travel This role can be based in France, with regular international travel to banking customer sites and to Vyntra's office in Yverdon-les-Bains, Switzerland. You'll need to be comfortable travelling frequently and spending time on-site with customers and colleagues. About Vyntra Vyntra provides Transaction Observability and Financial Crime Prevention solutions to financial institutions around the world. Our international teams help banks improve visibility, detect risk and protect critical financial transactions.

Customer Success Manager, Fraud Prevention

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Customer Success Manager, Fraud Prevention

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Emplois similaires à Fresnes

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