Founding Account Manager

Il y a 22 heures

Fresnes, Ile-de-France Topo (YC W24) Temps plein

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Founding Account Manager / Head of Account Management Paris, in office Reporting to the CEO About Topo Topo (YC W24) is an all-in-one AI sales platform for outbound. Signals, lists, enrichment, multichannel sequences and prioritization, with an AI agent that knows your company's context working alongside every rep. We pair the platform with forward deployed outbound experts who implement, coach and run outbound for our customers. We are an AI native company. We build with AI, we sell AI, and we expect everyone on the team to work that way. Why this role Customer relationships have been at the core of Topo since day one. Until now, this role was carried by one of the cofounders and a founding team member. Both are moving on to new responsibilities inside the company. This is the first time Account Management at Topo won't be founder-led. We need the person who will take it over and build the function from scratch. The company is scaling and enterprise accounts are coming in. This is a strategic hire. You will own the entire customer experience and shape how Topo retains and grows its customers for years to come. Our customers
• B2B companies from 50 to 1,000 employees
• Your contacts: revenue leaders (CRO, VP Sales, RevOps)
• 50% France, 50% international (US, UK, Nordics)
• A clear move upmarket already underway Your 3 missions
• Drive retention and expansion: renewals and upsell, through licences and usage (credits)
• Own account health and customer success metrics, with Lorenzo (Customer Ops Manager)
• Build the processes and automation of the team, ahead of the next hires The trajectory First 6 months: hands-on AM on the full portfolio. Then you hire and lead a small team (AM + CSM) and own the customer experience end to end. Who you are
• 5+ years in Account Management or Customer Success in a tech environment, with real experience to bring to the table
• A doer, a builder, a hustler: you love starting from scratch and getting your hands dirty
• Comfortable structuring processes and building them with AI in mind
• You're obsessed with customer satisfaction
• Ambitious. You want to build something, not maintain it
• Fluent in French and English Bonus points
• You've been an SDR, so you know what our customers do every day
• You've been a founder, even on a small project
• You've been a founding team member before
• You want to take on an entrepreneurial project Our tools for this role Pylon, HubSpot, Claude, Circleback, Customer.io.

Founding Account Manager

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