Partner Success Manager

il y a 3 semaines


Paris, France Ocado Group Temps plein
About Us



The Ocado Smart Platform (OSP) is a world-class suite of solutions for operating online grocery businesses. Built to change the nature of grocery ecommerce globally, our custom-designed solutions are uniquely capable of meeting the complex and developing expectations of shoppers, while driving better productivity, greater flexibility, and higher margins for grocery retailers online. Our solutions have been built in-house by our dedicated technology and engineering experts. We've been innovating for over 20 years, designing ways to maximise the efficiency of the entire grocery delivery process.

Partner Success Managers work closely with Partners from pre go live through the lifetime of the contract. They collaborate with other Partner Success teams and teams across the Ocado Group to ensure Partners receive expert knowledge and support in the effective use of OSP and the seamless deployment of new features and products.

This position is hybrid with a balance of home working and 2-3 days/week based in our Fleury CFC. Travel to our UK Head Office and other partners' UK and international sites will be required as necessary. We have opportunities for Partner Success Managers to join us at various levels; this is the perfect role for someone keen to learn, develop, and help to shape the future of our clients' businesses.

What will you be doing?

  • Acting as the primary point of contact for Partners' operational teams for the effective use of OSP
  • Reviewing and maintaining excellent knowledge of Partner operational KPIs and performance to continually identify and highlight areas of opportunity
  • Working with partners to identify and implement process improvements
  • Ensuring that Partners are using all of the available and relevant OSP features to drive maximum efficiency and business growth
  • Leading successful deployments and operational go lives for OSP features and products ensuring Partners are prepared and ready
  • Understanding Partners' needs and ensuring the system is configured accordingly
  • Using in depth knowledge of Partners' operations to proactively identify opportunities for improvement and to support the Partner in driving these improvements forward
  • Coordinating with Ocado teams to ensure Partners receive the knowledge and information required for successful utilisation of OSP so they deliver on their business objectives
  • Collaborating with other Ocado teams to build and maintain positive Partner relationships
  • Sharing best practice and learnings with Partner OSP teams
  • Highlighting process improvements within Ocado, Partner OSP operations and onsite Ocado teams
  • Constantly balancing the needs of Partner support requests with conscious respect for contractual commitments and commercial benefits
What are we looking for?
  • Fluent in English and French (essential)
  • Experience in a retail or logistics operation
  • Familiarity with continuous improvement and optimisation processes
  • Stakeholder, relationship building and networking skills
  • A continuous improvement mindset
  • Excellent written and verbal communication
  • Comfortable communicating with large groups of people
  • Self-motivated with an ability to deliver to deadlines and multi-task under pressure
  • Highly organised and resilient with an eye for detail
  • Understanding of project management frameworks
  • Able to handle difficult situations, facing challenges with positivity, confidence and pragmatism
  • Energy, enthusiasm and tenacity
It would be great if you also have...
  • An additional European language
  • Experience of delivering continuous improvement
  • Experience in supporting clients or partners, ideally within a technology solutions or operational environment
  • Experience of working cross-functionally both internally and externally to drive partnerships or projects
  • Business management experience and commercial awareness
  • Ability to think strategically beyond the needs of the organisation today
  • Bachelor degree or equivalent practical experience
  • Experience of working in a client facing support organisation

#LI-HYBRID

#LI-YH1
  • Partner Success Manager

    il y a 2 semaines


    Paris, France Board International Temps plein

    At Board, we help enterprises plan smarter, drive outcomes and lead transformation with one single Intelligent Planning Platform. Trusted by thousands of leading organizations, over the last 28 years we have designed our Product with enterprise planning agility in mind and the passionate care of our people as our main driver. We strongly believe every...

  • Partner Success Manager

    il y a 2 semaines


    Paris, France Board International Temps plein

    At Board, we help enterprises plan smarter, drive outcomes and lead transformation with one single Intelligent Planning Platform. Trusted by thousands of leading organizations, over the last 28 years we have designed our Product with enterprise planning agility in mind and the passionate care of our people as our main driver. We strongly believe every...

  • Partner Success Manager

    Il y a 2 mois


    Paris, France IFS Temps plein

    Company Description **Job Description**: JOB DESCRIPTION - PARTNER SUCCESS MANAGER - Development and improvement of internal tools for our Partners - Expand the relationships with existing partners by continuously proposing solutions that meet their requirements and goals - Resolve any issues and problems faced by the partner and deal with complaints to...

  • Partner Success Manager

    il y a 3 semaines


    Paris, France Ocado Group Temps plein

    The Ocado Smart Platform (OSP) is a world-class suite of solutions for operating online grocery businesses. Built to change the nature of grocery ecommerce globally, our custom-designed solutions are uniquely capable of meeting the complex and developing expectations of shoppers, while driving better productivity, greater flexibility, and higher margins for...

  • Partner Success Manager

    il y a 7 jours


    Paris, Île-de-France Ocado Group Temps plein

    About the Company Ocado Technology is revolutionizing grocery retail by taking stores online through cutting-edge technologies like cloud computing, robotics, artificial intelligence, and the Internet of Things. They are the brains behind the world's largest online-only grocery retailer and the global Ocado Smart Platform. From designing websites to...

  • Partner Success Manager

    il y a 3 semaines


    Paris, France Ocado Group Temps plein

    About Us The Ocado Smart Platform (OSP) is a world-class suite of solutions for operating online grocery businesses. Built to change the nature of grocery ecommerce globally, our custom-designed solutions are uniquely capable of meeting the complex and developing expectations of shoppers, while driving better productivity, greater flexibility, and...

  • Partner Success Manager

    il y a 3 semaines


    Paris, France Ocado Group Temps plein

    About Us The Ocado Smart Platform (OSP) is a world-class suite of solutions for operating online grocery businesses. Built to change the nature of grocery ecommerce globally, our custom-designed solutions are uniquely capable of meeting the complex and developing expectations of shoppers, while driving better productivity, greater flexibility, and...

  • Partner Success Manager

    Il y a 2 mois


    Paris, France Ocado Group Temps plein

    About Us Ocado Technology is putting the worlds retailers online using the cloud, robotics, AI, and IoT. We develop the innovative software and systems that power Ocado.com, the worlds largest online-only grocery retailer as well as the global Ocado Smart Platform. With everything from websites to fully autonomous warehouses that we design in-house, our...

  • Partner Success Principal

    il y a 1 semaine


    Paris, Île-de-France Via Temps plein

    Via is using technology to transform transportation around the world. From changing a single person's daily commute to reducing humanity's collective environmental footprint — we've got huge goals.As Partner Success Principal, you are the face of Via to our partners and the voice of our partners within our organization. In this dynamic role, you are...


  • Paris, France Acronis Temps plein

    Acronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are in an exciting phase of rapid-growth and expansion and looking for a Cloud Partner Success Manager who is ready to join us in creating a...


  • Paris, France Sweep Temps plein

    Sweep is hiring an** **P**artner Enablement Manager** to work on our enterprise climate program software.. Climate change is the defining issue of our time. By empowering companies with technology that helps them manage their climate impact, we believe Sweep can make a meaningful contribution to a better future for all of us. **Ok, sounds promising. What...

  • Client Success Partner

    il y a 2 semaines


    Paris, France 360Learning Temps plein

    As a Client Success Partner, you will partner with our clients to achieve their business and digital training strategy through the 360Learning platform. The relationship you create with your customers will allow you to map your customers key business objectives, audit and analyze platform usage to identify opportunities, review benchmarks and best practices,...

  • Client Success Partner

    il y a 4 semaines


    Paris, France 360Learning Temps plein

    As a Client Success Partner (CSP) within the Enterprise team, you will support our largest clients in their digital training strategy through the 360Learning platform. Your mission is to build a strong relationship with the HR executives (CHRO, Chief Learning Officer & Digital Learning Manager) of our clients, to develop the usage, adoption & impact of our...

  • Client Success Partner

    il y a 2 heures


    Paris, France 360Learning Temps plein

    As a Client Success Partner (CSP) within the Enterprise team, you will support our largest clients in their digital training strategy through the 360Learning platform. Your mission is to build a strong relationship with the HR executives (CHRO, Chief Learning Officer & Digital Learning Manager) of our clients, to develop the usage, adoption & impact of our...

  • Customer Success Manager

    il y a 4 semaines


    Paris, France GTT Communications Temps plein

    Customer Success Manager Role Summary: The Customer Success Manager is responsible for establishing and building customer relationships and promoting customer adoption of our products & solutions. The Customer Success Manager ensures customers are satisfied with services and are realizing the value of their investment in GTT. The role proactively engages...

  • Partner Account Manager

    il y a 1 semaine


    Paris, France Salesforce Temps plein

    Job Category Sales Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance...

  • Strategic Partner Manager

    il y a 3 semaines


    Paris, France Airbus Temps plein

    **Airbus Defence and Space **is looking for a **Strategic Partner Manager **(f/m) **to join **Airbus Secure Land Communications **Department **based in **Elancourt, France **. You will be instrumental in developing strategic partnerships and driving sales with Airbus SLC As part of the Partnership Management team, you will be involved in t he fastest...


  • Paris, France Via Temps plein

    Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals. As **Partner Success Principal**, you are the face of Via to our partners and the voice of our partners within our organization. In this dynamic role,...


  • Paris, France Via Temps plein

    Via is using technology to transform transportation around the world. From changing a single person's daily commute to reducing humanity's collective environmental footprint — we've got huge goals. As **Partner Success Principal**, you are the face of Via to our partners and the voice of our partners within our organization. In this dynamic role, you are...

  • Client Success Partner

    il y a 1 semaine


    Paris, France 360Learning Temps plein

    As a Client Success Partner, you will partner with our clients to achieve their business and digital training strategy through the 360Learning platform. The relationship you create with your customers will allow you to map your customer’s key business objectives, audit and analyse platform usage to identify opportunities, review benchmarks and best...