Technical Support Engineer, Patient cloud
il y a 3 semaines
Medidata: Powering Smarter Treatments and Healthier People
About the Team:
The Customer Support Technical Support Engineer is a technical expert who is the primary contact between first/second line support and core engineering teams. You handle work requests that have been routed for diagnosis and implementation while updating internal and external customers. The Technical Support Engineer will handle work requests directly or solicit assistance from the core engineering teams with the R&D team for non-known issues/defect reporting. The Technical Support Engineer would also identify applications defects, then test and document them for the core engineering teams to fix as part of the product. You will report to Senior Manager, Technical Support.
Responsibilities:
- Provide support for internal and external customers
- Manage work requests that describe issues, software bugs or customer problems and taking ownership of issues through to resolution
- Develop diagnostic and corrective SQL scripts to resolve customer problems or identify existing scripts or patches that must be applied
- Distinguish between application database, operating system, network, and hardware problems and taking ownership of issues through to resolution
- Reproduce the technical problems, diagnose causes, identify temporary and interim-term solutions and communicate status updates to clients
- Debug applications and log any newly identified resolution
- Participate in weekend on-call rotation for important issues escalation
- Present complex technical information to non-technical audiences
- Increase subject matter knowledge on Medidata products
Qualifications:
- Bachelor's degree preferably in Computer Science, Information Systems or Life Sciences, or equivalent engineering experience
- Experience with SQL ( MySQL, PostgreSQL, MSSQL)
- 3 – 5 years experience working in a regulated environment
- Basic experience with Ruby, Java and HTML code
- Experience with application debugging
- Experience approaching a problem from different angles, analysing pros and cons of different solutions
- Experience creating system documentation and the multiple team and customer goals independently and in a deadline-sensitive fashion
- Have a team-focused approach within diverse teams and quickly adapt to job requirements changing on an ad hoc basis
- Is a reference point for the entire team on several application topics and can advise on complex technical scenarios
- Customer focus and ability to understand and define customer needs
- Fluent in Mandarin and English (written and spoken)
Base pay is one part of the Total Rewards that Medidata provides to compensate and recognize employees for their work. Most sales positions are eligible for a commission on the terms of applicable plan documents, and many of Medidata's non-sales positions are eligible for annual bonuses. Medidata believes that benefits should connect you to the support you need when it matters most and provides best-in-class benefits, including medical, life and disability insurance; paid time off; paid sick leave; Employee Assistance Program; and paid parental leaves.
Applications will be accepted on an ongoing basis until the position is filled.
#LI-SH1
#LI-Hybrid
-
Technical Support Engineer
il y a 4 semaines
Vélizy-Villacoublay, France Dassault Systèmes Temps pleinMedidata: Powering Smarter Treatments and Healthier PeopleAbout the Team:The Technical Support Engineer is a technical expert who is the primary contact between different support teams and core engineering teams. They handle work requests (which can be internally or externally generated) that have been routed for diagnosis and implementation while updating...
-
Technical Support Engineer
il y a 1 mois
Vélizy-Villacoublay, France Dassault Systèmes Temps pleinAbout our Company:Medidata: Powering Smarter Treatments and Healthier PeopleAbout the Team:The Technical Support Engineer is a technical expert who is the primary interface between first/second line support and core engineering teams. You will handle work requests (which can be internally or externally generated) that have been routed for diagnosis and...
-
Technical Support Engineer
il y a 3 semaines
Vélizy-Villacoublay, France Dassault Systèmes Temps pleinAbout our Company:Medidata: Powering Smarter Treatments and Healthier PeopleAbout the Team:The Technical Support Engineer is a technical expert who is the primary contact between different support teams and core engineering teams. They handle work requests (which can be internally or externally generated) that have been routed for diagnosis and...
-
Technical Support Engineer
il y a 4 semaines
Vélizy-Villacoublay, France Dassault Systèmes Temps pleinAbout our Company:Medidata: Powering Smarter Treatments and Healthier PeopleAbout the Team:The Technical Support Engineer is a technical expert who is the primary contact between different support teams and core engineering teams. They handle work requests (which can be internally or externally generated) that have been routed for diagnosis and...
-
Technical Support Engineer
il y a 5 jours
Vélizy-Villacoublay, Île-de-France Dassault Systèmes Temps pleinAbout our Company:Medidata: Powering Smarter Treatments and Healthier PeopleAbout the Team:The Technical Support Engineer is a technical expert who is the primary contact between different support teams and core engineering teams. They handle work requests (which can be internally or externally generated) that have been routed for diagnosis and...
-
Technical Support Engineer
il y a 3 semaines
Vélizy-Villacoublay, France Dassault Systèmes Temps pleinAbout our Company:Medidata: Powering Smarter Treatments and Healthier PeopleAbout the Team:The Technical Support Engineer is a technical expert who is the primary contact between different support teams and core engineering teams. They handle work requests (which can be internally or externally generated) that have been routed for diagnosis and...
-
Senior Technical Support Engineer
il y a 4 jours
Vélizy-Villacoublay, Île-de-France Dassault Systèmes Temps pleinMedidata: Powering Smarter Treatments and Healthier PeopleAbout the Team:The Technical Support Engineer is a technical expert who is the primary contact between different support teams and core engineering teams. They handle work requests (which can be internally or externally generated) that have been routed for diagnosis and implementation while updating...
-
BIOVIA Technical Support Engineer
il y a 1 mois
Vélizy-Villacoublay, France Dassault Systèmes Temps pleinResponsibilities BIOVIA, a brand of DASSAULT SYSTEMES supports industries and organizations that rely on scientific innovation to differentiate themselves. Our customer base includes the world’s largest pharmaceutical, biotechnology, biologics, medical device, and contract manufacturing/research organizations.BIOVIA is looking for a motivated Technical...
-
BIOVIA Technical Support Engineer
il y a 3 semaines
Vélizy-Villacoublay, France Dassault Systèmes Temps pleinResponsibilities BIOVIA, a brand of DASSAULT SYSTEMES supports industries and organizations that rely on scientific innovation to differentiate themselves. Our customer base includes the world’s largest pharmaceutical, biotechnology, biologics, medical device, and contract manufacturing/research organizations.BIOVIA is looking for a motivated Technical...
-
VP, Product
il y a 4 semaines
Vélizy-Villacoublay, France Dassault Systèmes Temps pleinLocation: HybridMedidata follows a hybrid office policy in which employees who are hired for an in-person position are expected to work on site a certain number of days per week in accordance with Company policy.About our Company:Medidata: Powering Smarter Treatments and Healthier PeopleAbout the Team:Medidata's Patient Cloud provides industry-leading...
-
VP, Product
il y a 3 semaines
Vélizy-Villacoublay, France Dassault Systèmes Temps pleinLocation: HybridMedidata follows a hybrid office policy in which employees who are hired for an in-person position are expected to work on site a certain number of days per week in accordance with Company policy.About our Company:Medidata: Powering Smarter Treatments and Healthier PeopleAbout the Team:Medidata's Patient Cloud provides industry-leading...
-
Solution Sales Specialist, Patient Cloud
il y a 4 semaines
Vélizy-Villacoublay, France Dassault Systèmes Temps pleinAbout our Company:Medidata: Powering Smarter Treatments and Healthier PeopleAbout the Team:The Patient Cloud Solution Specialists team is responsible for the business development of Medidata's platform offering to support eCOA, eConsent, myMedidata LIVE, myMedidata Registries, and Sensor Cloud. This team works closely with life sciences companies and CROs to...
-
Solution Sales Specialist, Patient Cloud
il y a 3 semaines
Vélizy-Villacoublay, France Dassault Systèmes Temps pleinAbout our Company:Medidata: Powering Smarter Treatments and Healthier PeopleAbout the Team:The Patient Cloud Solution Specialists team is responsible for the business development of Medidata's platform offering to support eCOA, eConsent, myMedidata LIVE, myMedidata Registries, and Sensor Cloud. This team works closely with life sciences companies and CROs to...
-
Sales Solution Specialist, Patient Cloud
il y a 4 semaines
Vélizy-Villacoublay, France Dassault Systèmes Temps pleinLocation: HybridMedidata follows a hybrid office policy in which employees who are hired for an in-person position are expected to work on site a certain number of days per week in accordance with Company policy.About our Company:Medidata: Powering Smarter Treatments and Healthier PeopleAbout the Team:The Patient Cloud Solution Specialists team is...
-
Sales Solution Specialist, Patient Cloud
il y a 3 semaines
Vélizy-Villacoublay, France Dassault Systèmes Temps pleinLocation: HybridMedidata follows a hybrid office policy in which employees who are hired for an in-person position are expected to work on site a certain number of days per week in accordance with Company policy.About our Company:Medidata: Powering Smarter Treatments and Healthier PeopleAbout the Team:The Patient Cloud Solution Specialists team is...
-
User Success Engineer
il y a 5 jours
Vélizy-Villacoublay, Île-de-France Dassault Systèmes Temps pleinIntroduction to 3DS, GEO/BRAND and department Our SOLIDWORKS team has an immediate opening for a Technical Support Engineer. This position will be on our Cambridge (UK) office.Shape your career with 3DS #WeAre3DSRole & ResponsibilitiesAs a Technical Support Engineer, you will provide technical support to resellers and end users of our Data Management...
-
Cloud Architect H/F
il y a 5 jours
Vélizy-Villacoublay, Île-de-France Safran Temps pleinReporting to the Safran Landing Systems Director of IS Architecture and Cloud Factory the Cloud Architect designs and implements an organization's cloud computing architecture and strategy.The Cloud Architect is responsible for contributing to the Safran Landing Systems cloud strategy and is the domain architect in charge of the cloud environment. The Cloud...
-
Software Support Engineer
il y a 5 jours
Vélizy-Villacoublay, Île-de-France Dassault Systèmes Temps pleinRole Description & ResponsibilitiesDELMIAWorks, a brand of Dassault Systemes, was born on the shop floor and has been evolving for over 30 years to become a leader in MES and ERP software for manufacturers. Our software helps run almost all aspects of a manufacturing business; from quoting to shipping, business financials to cost accounting, and...
-
Cloud Architect F/H
Il y a 2 mois
Vélizy-Villacoublay, France Safran Temps pleinJob Description Reporting to the Safran Landing Systems Director of IS Architecture and Cloud Factory the Cloud Architect designs and implements an organization's cloud computing architecture and strategy. The Cloud Architect is responsible for contributing to the Safran Landing Systems cloud strategy and is the domain architect in charge of the...
-
Cloud Architect F/H
il y a 5 jours
Vélizy-Villacoublay, Île-de-France Safran Landing Systems Temps pleinJob Description Reporting to the Safran Landing Systems Director of IS Architecture and Cloud Factory the Cloud Architect designs and implements an organization's cloud computing architecture and strategy. The Cloud Architect is responsible for contributing to the Safran Landing Systems cloud strategy and is the domain architect in charge of the cloud...
