Technical Support Engineer
Il y a 6 mois
About our Company:
Medidata: Powering Smarter Treatments and Healthier People
About the Team:
The Technical Support Engineer is a technical expert who is the primary interface between first/second line support and core engineering teams. You will handle work requests (which can be internally or externally generated) that have been routed for diagnosis and implementation while regularly updating internal and/or external customers. The Technical Support Engineer will handle work requests directly, or solicit assistance from the core engineering teams within the R&D team for non-known issues/defect reporting. The Technical Support Engineer would also identify applications defects, then test and document them for the core engineering teams to fix as part of the product. The Technical Support Engineer is a seasoned analyst who has a proven record of satisfying clients. You will be a reference point for the entire team on various application topics and will need to resolve most of the items escalated from the first/second line support. You will report to Senior Manager, Technical Support
Responsibilities:
- Provide support for internal and external customers
- Manage work requests that describe particular issues, software bugs or customer problems
- Develop appropriate fixes or SQL scripts to resolve customer problems, or identify existing scripts or patches that must be applied
- Provide general process analysis and make recommendations for improvements
- Participate in weekly on-call rotations for off-hour critical issues escalation
- Distinguish between application database, operating system, network, and hardware problems and properly taking ownership of issues through to resolution
- Present complex technical information to non-technical audiences
- Provide accurate and complete problem resolution documentation for future reference and management reporting
- Take part in the creation and maintenance of knowledgebase data
- Continually increase subject matter knowledge on Medidata products
- Interact with other Medidata teams
- Reproduce technical problems, diagnose causes, identify temporary and long-term solutions and communicate status updates to clients
Qualifications:
- Bachelor's degree preferably in Computer Science, Information Systems or Life Sciences
- Microsoft SQL Server and MySQL specific training/work experience
- Basic experience with C#, Java, Visual Studios and
- Experience with application debugging
- 1 – 3 years experience working in a regulated environment
- Basic experience with Ruby and HTML code
- Java debugging knowledge in Eclipse or Netbeans Java IDE
- Knowledge of Tomcat Apache web server
- Experience in the Pharmaceutical / Healthcare/Clinical industry a strong plus
Base pay is one part of the Total Rewards that Medidata provides to compensate and recognize employees for their work. Most sales positions are eligible for a commission on the terms of applicable plan documents, and many of Medidata's non-sales positions are eligible for annual bonuses. Medidata believes that benefits should connect you to the support you need when it matters most and provides best-in-class benefits, including medical, dental, life and disability insurance; a generous pension; and 25+ paid holidays per year.
Applications will be accepted on an ongoing basis until the position is filled.
#LI-MC1
#LI-Hybrid
-
Technical Support Engineer, Patient cloud
Il y a 7 mois
Vélizy-Villacoublay, France Dassault Systèmes Temps pleinMedidata: Powering Smarter Treatments and Healthier PeopleAbout the Team:The Customer Support Technical Support Engineer is a technical expert who is the primary contact between first/second line support and core engineering teams. You handle work requests that have been routed for diagnosis and implementation while updating internal and external customers....
-
Technical Support Engineer
Il y a 5 mois
Vélizy-Villacoublay, France Dassault Systèmes Temps pleinAbout the Company:Medidata: Conquering Diseases TogetherAbout the Team:The Customer Support Technical Support Engineer is a technical expert who is the primary contact between first/second line support and core engineering teams. You handle work requests that have been routed for diagnosis and implementation while updating internal and external customers....
-
BIOVIA Services Technical Solutions Expert
il y a 1 mois
Vélizy-Villacoublay, Île-de-France Dassault Systèmes Temps pleinJob OverviewWe are seeking a skilled technical software engineer to join our growing APAC Professional Services consulting team.
-
Electrical Mobility Solutions Engineer
Il y a 2 mois
Vélizy-Villacoublay, Île-de-France Central Parking Temps pleinCIRCONTROL, a technology company, is seeking an ambitious Field Service Engineer to join our team in France. As a pioneer in intelligent electric vehicle charging and parking solutions, we are committed to innovation and growth in the EV charging industry.The selected candidate will be responsible for:After-sales Service: Handling incoming calls on our...
-
Strategic Technical Solution Architect
il y a 4 semaines
Vélizy-Villacoublay, Île-de-France Dassault Systèmes Temps pleinAbout the RoleWe are seeking a highly experienced Strategic Technical Solution Architect to join our EUROWEST Technical Pre-Sales team. As a key member of this team, you will be responsible for driving strategic engagement programs with major clients, particularly in the French automotive industry. Your primary focus will be on a significant account, working...
-
Field Service Engineer
Il y a 6 mois
Vélizy-Villacoublay, France Central Parking Temps pleinFounded in 1997, CIRCONTROL is a technology company that consistently embraces innovation. Initially focused on software development, we gradually expanded our services to offer mobility solutions, particularly in EV charging and efficient parking. Today, we are one of the leading companies in the EV charging industry and we have a strong presence in more...
-
Senior Software Engineer
il y a 4 semaines
Vélizy-Villacoublay, Île-de-France Dassault Systèmes Temps pleinJob Description: As a Senior Software Engineer in our team at Dassault Systèmes, you will play a key role in designing, developing and continuously improving software applications to deliver world-class experiences and value to end-users. Your primary focus will be on creating innovative solutions that meet user requirements and exceed expectations. Main...
-
Senior Technical Account Manager
Il y a 7 mois
Vélizy-Villacoublay, France Dassault Systèmes Temps pleinLocation: HybridMedidata follows a hybrid office policy in which employees who are hired for an in-person position are expected to work on site a certain number of days per week in accordance with Company policy.About our Company:Medidata: Powering Smarter Treatments and Healthier PeopleAbout the Team:The Technical Account Management Function initiates and...
-
Finance Support Specialist
il y a 1 mois
Vélizy-Villacoublay, Île-de-France Dassault Systèmes Temps pleinAbout Dassault SystèmesImagine new horizons with our company, a world leader in digital transformation and innovation.We are seeking L1 Support Engineers to join our Digital Enterprise Solutions team. As a key member of this team, you will be responsible for providing top-notch support to our clients worldwide.
-
Field Service Engineer
Il y a 2 mois
Vélizy-Villacoublay, Île-de-France CIRCONTROL Temps pleinAbout the RoleCIRCONTROL is a technology company that consistently embraces innovation, and we are seeking a dynamic Field Service Engineer to join our French division.Your primary goal will be to carry out preventive and corrective maintenance remotely and on-site following the guidelines set by HQ, ensuring that the products sold or installed at the...
-
Salesforce Technical Developer
Il y a 7 mois
Vélizy-Villacoublay, France Dassault Systèmes Temps pleinLocation: HybridMedidata follows a hybrid office policy in which employees who are hired for an in-person position are expected to work on site a certain number of days per week in accordance with Company policy.About our Company:Medidata: Powering Smarter Treatments and Healthier PeopleAbout the team:Salesforce Technical Developer will report to Sr. Manager...
-
Americas IT Support Specialist
Il y a 2 mois
Vélizy-Villacoublay, Île-de-France Dassault Systèmes Temps pleinIT Operations and Support RoleDassault Systèmes Americas is seeking a self-motivated IT Service Operations Engineer to join our Americas IT organization. This full-time position is based in a company office.Key Responsibilities:Manage and support end-user devices and infrastructure while complying with corporate standardsProvision new hardware and software,...
-
Service & Support Engineer
il y a 2 semaines
Vélizy-Villacoublay, France Yokogawa Temps pleinINGENIEUR SERVICES SYSTEMES BACK OFFICE (F/H) Localisation Vélizy Villacoublay (78) Fluent french language is required Participe au bon fonctionnement des systèmes sur nos bases installées en prenant en charge les demandes des clients liées aux systèmes et aux solutions installées. RESPONSABILITES - Prendre les astreintes et assistances...
-
Field Service Engineer
Il y a 4 mois
Vélizy-Villacoublay (78), France Circontrol Temps plein**Join the Future of Electric Mobility with CIRCONTROL as a Field Service Engineer in France!** Are you passionate about electric mobility? Do you want to be part of a booming industry with a promising future? If so, this opportunity is tailor-made for you! About us: Founded in 1997, **CIRCONTROL** is a technology company that consistently embraces...
-
Field Service Engineer
Il y a 3 mois
Vélizy-Villacoublay (78), France Circontrol Temps plein**Join the Future of Electric Mobility with CIRCONTROL as a Field Service Engineer in France!** Are you passionate about electric mobility? Do you want to be part of a booming industry with a promising future? If so, this opportunity is tailor-made for you! About us: Founded in 1997, **CIRCONTROL** is a technology company that consistently embraces...
-
Responsable d'Affaires Géotechniques
Il y a 7 mois
Vélizy-Villacoublay, France Eiffage Temps pleinEiffage Génie Civil est présente dans l’ensemble des spécialités du génie civil. Ses équipes interviennent depuis la conception jusqu’à la construction, mais aussi en réparation et en maintenance, et en démolition, sur de nombreux ouvrages en France et à l’international. MISSIONSHuman and financial management of the study . Analyze the file...
-
Service & Support Engineer
Il y a 3 mois
Vélizy-Villacoublay, France Yokogawa Electric Corporation Temps pleinResponsable du bon fonctionnement des systèmes sur nos bases installées, pour les sites clients de la zone géographique qui lui est attribuée.Exercer la maintenance corrective et préventive (hard et soft) sur les sites clients de la région dont il a la charge, principalement concernant les systèmes de contrôle-commande, les automates de sécurité et...
-
Embedded Software Engineer – System
Il y a 7 mois
Vélizy-Villacoublay, France Ekinops Temps pleinOur Company Ekinops, a global leader in the field of network virtualization, delivers highly innovative solutions to the telecommunications market. Over 130 international service providers, including numerous Tier 1 carriers, trust our people and technologies to help them deliver enterprise managed services to their customers around the world. It’s an...
-
Information Systems Integration Engineer
Il y a 7 mois
Vélizy-Villacoublay, France Dassault Systèmes Temps pleinLocation: HybridMedidata follows a hybrid office policy in which employees who are hired for an in-person position are expected to work on site a certain number of days per week in accordance with Company policy.Medidata: Powering Smarter Treatments and Healthier PeopleAbout the Team:As a key member of Corporate Technology, you will work in a culture of...
-
Service & Support Engineer
Il y a 2 mois
78140 Vélizy-Villacoublay, France Yokogawa Temps pleinINGENIEUR SERVICES SYSTEMES BACK OFFICE (H/F): Fluent French language is mandatory / Langue française courante exigée Localisation : Vélizy Villacoublay (78) Finalité de l’Emploi: Participe au bon fonctionnement des systèmes sur nos bases installées en prenant en charge les demandes des clients liées aux systèmes et aux solutions...