Technical Support Specialist, Tier 1

il y a 1 semaine

AixenProvence, France Corcentric Temps plein

Overview:

As a Technical Support Specialist at Corcentric, you will join a collaborative team within an ambitious, entrepreneurial global organization. You will be tasked with supporting customers by answering questions and resolving issues related to Corcentric software solutions.

With Corcentric, you will enjoy the flexibility of our hybrid work schedule, working 3 days from home, and 2 days at the office each week. We’re a relaxed but hardworking group in a growing global organization, with colleagues in the US and the UK. We look forward to adding you into the mix

As a Technical Support Specialist, you’ll be responsible for:

  • Responding to incoming customer support requests, both technical and non-technical, via phone and email in a professional and timely manner
  • Mitigating customer confusion or frustration through effective, patient communication
  • Utilizing resources and tools effectively for troubleshooting and researching issues to identify root cause and resolution.
  • Supporting, documenting, prioritizing, and tracking incidents reported by customers
  • Escalating cases to senior resources and following documented escalation procedures
  • Acquiring and maintaining knowledge of relevant products, service offerings, and support policies to provide accurate solutions
  • Being the “voice of the customer” by gathering and conveying feedback internally regarding product improvement and enhancement customer suggestions
  • Achieving high levels of customer satisfaction
  • Actively participating in a team environment, including collaborating with cross-functional teams and management throughout Corcentric
  • Developing an extensive knowledgebase of Corcentric applications

Requirements

You’ll need to have:

  • Experience in customer support or technical support, with excellent rapport and relationship-building skills
  • Exceptional customer service skills, a passion for technology along with strong troubleshooting skills
  • Fluency in both French and English
  • Good understanding of software applications and SaaS platforms
  • Excellent verbal and written communication skills, with a service-oriented attitude
  • Strong problem solving and analytical skills
  • Reliability, along with a strong work ethic
  • Demonstrated ability to multitask, remain organized and prioritize between multiple projects
  • High proficiency with Windows applications (Excel, Word, PowerPoint)

(We want to make sure you’re set up to succeed, and we view these as the critical skills you’ll need to achieve great things at Corcentric)

It’s great if you also have:

  • A Bachelor’s degree or comparable training, certification
  • Knowledge of accounting concepts
  • Database research experience

(Psst…Don’t worry if you don’t check all these boxes… we view this as helpful experience that can shorten ramp-up time)

  • Technical Support Specialist, Tier 1

    il y a 6 jours

    Aix-en-Provence, Provence-Alpes-Côte d'Azur, France Corcentric Temps plein

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Corcentric. As a key member of our customer support team, you will be responsible for providing exceptional technical support to our customers, ensuring their issues are resolved efficiently and effectively.Key ResponsibilitiesCustomer Support: Respond to customer...

  • Technical Support Specialist, Tier 1

    il y a 7 jours

    Aix-en-Provence, Provence-Alpes-Côte d'Azur, France Corcentric Temps plein

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Corcentric. As a key member of our customer support team, you will be responsible for providing exceptional technical support to our customers, ensuring their issues are resolved efficiently and effectively.Key ResponsibilitiesCustomer Support: Respond to customer...

  • Technical Support Specialist, Tier 1

    il y a 3 jours

    Aix-en-Provence, Provence-Alpes-Côte d'Azur, France Corcentric Temps plein

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Corcentric. As a key member of our customer support team, you will be responsible for providing exceptional technical support to our customers, ensuring their issues are resolved efficiently and effectively.Key ResponsibilitiesCustomer Support: Respond to customer...

  • Technical Support Specialist, Tier 1

    il y a 5 jours

    Aix-en-Provence, Provence-Alpes-Côte d'Azur, France Corcentric Temps plein

    About the RoleAs a Technical Support Specialist at Corcentric, you will be part of a collaborative team within a dynamic, entrepreneurial global organization. Your primary responsibility will be to provide exceptional customer support by answering questions and resolving issues related to Corcentric software solutions.Key ResponsibilitiesCustomer Support:...

  • Technical Support Specialist, Tier 1

    il y a 3 jours

    Aix-en-Provence, Provence-Alpes-Côte d'Azur, France Corcentric Temps plein

    About the Role:As a Technical Support Specialist at Corcentric, you will join a collaborative team within a dynamic, entrepreneurial global organization. You will be tasked with supporting customers by answering questions and resolving issues related to Corcentric software solutions.We offer a flexible work schedule, with the option to work from home three...

  • Technical Support Specialist, Tier 1

    il y a 1 semaine

    Aix-en-Provence, France Corcentric Temps plein

    **Overview**: As a Technical Support Specialist at Corcentric, you will join a collaborative team within an ambitious, entrepreneurial global organization. You will be tasked with supporting customers by answering questions and resolving issues related to Corcentric software solutions. With Corcentric, you will enjoy the flexibility of our hybrid work...

  • Technical Support Specialist, Tier 1

    Il y a 3 mois

    Aix-en-Provence, France Corcentric Temps plein

    **Overview**: As a Technical Support Specialist at Corcentric, you will join a collaborative team within an ambitious, entrepreneurial global organization. You will be tasked with supporting customers by answering questions and resolving issues related to Corcentric software solutions. With Corcentric, you will enjoy the flexibility of our hybrid work...

  • Technical Support Specialist, Tier 1

    Il y a 3 mois

    Aix-en-Provence, France Corcentric Temps plein

    Overview:As a Technical Support Specialist at Corcentric, you will join a collaborative team within an ambitious, entrepreneurial global organization. You will be tasked with supporting customers by answering questions and resolving issues related to Corcentric software solutions. With Corcentric, you will enjoy the flexibility of our hybrid work schedule,...

  • Technical Support Specialist, Tier 1

    il y a 1 semaine

    Aix-en-Provence, France Corcentric Temps plein

    Overview:As a Technical Support Specialist at Corcentric, you will join a collaborative team within an ambitious, entrepreneurial global organization. You will be tasked with supporting customers by answering questions and resolving issues related to Corcentric software solutions. With Corcentric, you will enjoy the flexibility of our hybrid work schedule,...

  • Technical Support Specialist, Tier 1

    il y a 1 semaine

    Aix-en-Provence, Bouches-du-Rhône, France Corcentric Temps plein

    Overview:As a Technical Support Specialist at Corcentric, you will join a collaborative team within an ambitious, entrepreneurial global organization. You will be tasked with supporting customers by answering questions and resolving issues related to Corcentric software solutions. With Corcentric, you will enjoy the flexibility of our hybrid work schedule,...

  • Technical Support Specialist, Tier 1

    Il y a 3 mois

    Aix-en-Provence, France Corcentric Temps plein

    **Overview**: As a Technical Support Specialist at Corcentric, you will join a collaborative team within an ambitious, entrepreneurial global organization. You will be tasked with supporting customers by answering questions and resolving issues related to Corcentric software solutions. With Corcentric, you will enjoy the flexibility of our hybrid work...

  • Technical Support Specialist

    il y a 3 jours

    Aix-en-Provence, Provence-Alpes-Côte d'Azur, France FIDUCIAL CLOUD Temps plein

    Job SummaryFIDUCIAL CLOUD is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing top-notch support to our clients, ensuring their technical issues are resolved efficiently and effectively.Key ResponsibilitiesProvide first-level technical support to clients via phone,...

  • Technical IT Support Specialist

    il y a 2 jours

    Aix-en-Provence, Provence-Alpes-Côte d'Azur, France Inetum Temps plein

    About the RoleInetum is seeking a skilled Technical IT Support Specialist to join our team in Marseille. As a key member of our support team, you will be responsible for providing technical assistance and support to our clients in the maritime industry.Key ResponsibilitiesAnalyze existing systems and identify areas for improvementCollect user requirements...

  • Technical Support Expert

    il y a 5 jours

    Aix-en-Provence, Provence-Alpes-Côte d'Azur, France Inetum Temps plein

    About the RoleInetum is seeking a skilled Technical IT Support Specialist to join our team in Marseille, France. As a Technical IT Support Specialist, you will be responsible for providing technical support and delivering applications to our clients in the maritime industry.Key ResponsibilitiesAnalyze existing systems and identify areas for...

  • Technical IT Support Specialist

    il y a 5 jours

    Aix-en-Provence, Provence-Alpes-Côte d'Azur, France Inetum Temps plein

    About the RoleInetum is seeking a skilled Technical IT Support Specialist to join our team in Marseille. As a key member of our IT support team, you will be responsible for providing technical assistance and support to our clients in the maritime industry.Key ResponsibilitiesAnalyze existing systems and identify areas for improvementCollect user requirements...

  • Solutions Engineer

    Il y a 3 mois

    Aix-en-Provence, France SuperSonic Imagine Temps plein

    **ROLE PURPOSE** She/He is the technical reference of field teams but also the link between the different entities of Supersonic Imagine. Including managing escalated calls to Tier 3 by making sure to find solutions and implement them on the field. She/He actively participates in the development and continuous improvement of new products, existing products...

  • Technical Support Specialist for Accounting and Taxation Solutions

    il y a 2 semaines

    Aix-en-Provence, Provence-Alpes-Côte d'Azur, France Cegid Temps plein

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Cegid. As a Support Technician, you will play a crucial role in providing exceptional application support to our clients, including SMEs and accounting firms, in the use of our Cegid software solutions dedicated to accounting and taxation.Key ResponsibilitiesAssist...

  • Technical Support Specialist

    il y a 5 jours

    Saint-Germain-en-Laye, Île-de-France Tata Communications Temps plein

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Tata Communications. As an Application Support Engineer, you will play a critical role in ensuring the smooth operation of our applications and providing exceptional support to our customers.Key ResponsibilitiesApplication Support: Provide timely and effective support...

  • Computer Systems Support Specialist

    il y a 2 semaines

    Aix-en-Provence, Provence-Alpes-Côte d'Azur, France FIDUCIAL CLOUD Temps plein

    FIDUCIAL CLOUD is seeking a skilled Computer Systems Support Specialist to join their team.Handle customer requests, diagnose and document them.Communicate with customers regarding the status of their requests.Provide level 1 support on infrastructure, manage request life cycle, escalate when needed.Process customer requests according to contract...

  • Technical IT Support Specialist

    il y a 3 jours

    Aix-en-Provence, Provence-Alpes-Côte d'Azur, France Inetum Temps plein

    Description du posteInetum recherche un(e) spécialiste en support technique IT pour l'un de ses clients grand compte dans le domaine maritime.MissionsAnalyser le système existant et identifier les besoins des utilisateurs.Proposer des solutions de remplacement ou d'un protocole d'évolution.Superviser la mise en place et vérifier l'intégrité du...