Partner Success Specialist

Il y a 4 mois

SaintCloud, France Kyriba Temps plein

It's fun to work in a company where people truly BELIEVE in what they're doing
 

About Kyriba:
Kyriba empowers CFOs and their teams to transform how they activate liquidity as a dynamic,real-time vehicle for growth and value creation, while also protection against financial risk. Kyriba’s pioneering Active Liquidity Network connects internal applications for treasury, risk, payments and working capital with vital external sources such as banks, ERPs, trading platforms, and market data providers.


About The Role:
As the Partner success Specialist within the Partner success team, you are responsible for implementing and supporting ongoing partner engagements, directing strategic resources andoperational support to our partner global ecosystem,
The Partner success Specialist is to be the key contact for supporting and resolving queries for operational issues focusing on Kyriba to ensure that partner queries are resolved in a clear, concise, and timely manner by the appropriate team.

Essential Duties and Responsibilities:
Partner Development

Troubleshoot issues and provide direction to partners in a time-sensitive environment with a focus on providing superior service Participates in development opportunities above and beyond standard training to enable partner resources/practices. Supports partners needs through both formal and informal processes and programs. Develops and delivers value-added services. Identifies and communicates any partner resourcing risks, and otherwise ensures accountability from partners to Kyriba client success. Understanding partner issues, coordinating with the different teams responsible to ensure reactivity, follow-up and problem resolution

Project Administration Governance

Oversee delivery and client acceptance of partner implementations. Manage account and partner escalations, and facilitate meetings where needed, articulate issues and resolution options clearly. Interact with internal organizations (sales, Kyriba Academy, product, marketing, support, client success) to ensure continuity between the organizations on behalf of the partner. Effectively apply Kyriba methodology and enforces implementation standards. Proactively identify, assess, and mitigate risks during bid development and project execution. Effectively communicate the Kyriba methodology and unique business value for partner success.

Essential Duties and Responsibilities:
Product Expertise

Possesses an understanding of Kyriba modules capabilities and constraints, including Kyriba connectivity offerings. Maintains awareness of new and emerging capabilities and the potential application on client engagements. Transfers knowledge contributing to the mentoring and on the job training of partner success internal resources.

Education, Experience and Skills:

2+ years of experience in Professional Services, Support or Consulting, ideally in the treasury/financial systems space. Degree in Business or Finance or relevant work experience. Effective communication skills, both verbal and written. Excellent time management skills as multiple partner issues will be managed simultaneously.

Kyriba Culture and Values:
At Kyriba, we value a strong work culture and sense of community and ownership among our
global team. We live by our “iCare” value system to demonstrate our care and commitment to
our clients and to each other. In hiring, we look for candidates that are a strong fit with our
culture and values, as well as bring the talent and experience required by the position.

Innovation: We foster innovation and entrepreneurial thinking across our team by rewarding employees for their achievements and encouraging efficiency and continual process improvement. Client Success: Our passion is to enable our clients’ success. We do this by understanding their needs and developing and managing solutions that provide them the insight to effectively drive decision making within their organizations. Accountability: We each take personal responsibility for our actions. We are committed to our own continuous improvement, and we go the extra mile to meet our clients' needs. Respect: We respect each other’s ideas, efforts, and commitments, and embrace our diverse cultures and points of view. We achieve our goals through teamwork, responsiveness, open communication, and a positive attitude. Excellence: We strive for excellence in all that we do and bring the passion and commitment to deliver on our promises. We achieve excellence through leadership, teamwork, transparency, and integrity, and we are committed to recognizing employee achievements.

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