Front Desk Ambassador

il y a 2 semaines


IssylesMoulineaux, Île-de-France Accor Temps plein
Employment Opportunity

We are seeking a highly skilled and enthusiastic Front Desk Ambassador to join our team at MGallery Hotel Collection in Nairobi, Kenya.

About Us

The MGallery Hotel Collection features boutique hotels with unique designs and stories. We offer memorable experiences and provide exceptional service to our guests.

Job Description
  • To provide professional, friendly, and proactive guest service while supporting colleagues.
  • Demonstrate brand service standards in all interactions.
  • Report on duty punctually, wearing full uniform according to appearance and grooming standards.
  • Promote and maintain positive working relationships with colleagues.
  • Offer consistent, professional, and warm service.
  • Demonstrate knowledge of F&B policies, procedures, and service standards as outlined by the brand.
  • Knowledge of menu items, garnishes, contents, and preparation methods in your outlet.
  • Answer guest questions about menu items in an informative and helpful way.
  • Take corrective action if service errors occur, ensuring solutions exceed guest expectations.
  • Attend pre-meal briefings, weekly, and monthly meetings to improve guest experience.
  • Follow safety and sanitation policies when handling food and beverages.
Qualifications
  • Outstanding guest services skills, professional presentation, and sophisticated communication skills.
  • Guest-oriented, vibrant personality, and enthusiasm to assist people.
  • Proficient in English (verbal & written), second language is an asset.
  • Ability to handle multiple tasks in an intense environment.
  • Flexibility in working hours.
  • Computer literacy.
Additional Information

Eligible to live and work in Kenya.

Estimated Salary:

$40,000 - $60,000 per annum, depending on experience.


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