Customer Technical Support, Solar/PV

il y a 1 mois


Lyon, France Enphase Temps plein

Enphase Energy is a global energy technology company and leading provider of solar, battery, and electric vehicle charging products. Founded in 2006, Enphase transformed the solar industry with our revolutionary microinverter technology, which turns sunlight into a safe, reliable, resilient, and scalable source of energy to power our lives. Today, the Enphase Energy System helps people make, use, save, and sell their own power. Enphase is also one of the fastest growing and innovative clean energy companies in the world, with approximately 68 million products installed across more than 145 countries.

We are building teams that are designing, developing, and manufacturing next-generation energy technologies and our work environment is fast-paced, fun and full of exciting new projects.

If you are passionate about advancing a more sustainable future, this is the perfect time to join Enphase

About the role

We are looking for Technical Support Professionals to join our team in Lyon. With our outstanding technical expertise, we at Enphase customer support are helping our customers to make the best use of their Enphase solar PV systems. The most advanced technology at Enphase allows us to monitor and control each component in the field. Industry-leading innovation and continuous learning allow us to always remain one step ahead of our installer partners and be well equipped to provide professional support during the commissioning of new sites. The possibilities are endless, including a competitive base salary, corporate bonuses that are paid out quarterly, excellent benefits, and even company stock

What you will do

Improve customer satisfaction by helping our customers (Homeowners) and installers to solve technical problems as well as supporting installers during commissioning (email or phone)  Document received cases and following up in a timely manner  Cooperate with Enphase Field Service Technicians and Field Application Engineers  Use and maintain the support knowledge base  Continuously learn and improve PV knowledge 

Who you are and what you bring

A minimum of 2 years of experience in customer support or equivalent educational background Bachelor degree or equivalent work experience - preferred Fluency in English (minimum B2 level) AND Dutch or French or German (minimum C1 level) is essential Excellent oral, written and interpersonal communication skills A passion for the renewable sector Proven track record of consistently delivering against sales quota & key sales objectives Very process-focused, highly organized and comfortable in a fast-paced, results-driven environment Engaging, confident and energetic telephone personality  Ability to take ownership and responsibility Understand electrical systems (electrical/PV advantageous) Familiarity with MS-Office (Salesforce is advantageous)

What we offer

A challenging position in a dynamic and rapidly growing international company in the photovoltaic industry  Competitive salary plus additional benefits such as quarterly bonus and company stocks A great work environment in teams with colleagues from various countries  Initial training (at one of our EMEA locations), as well as continuing professional development  Possibility of working in a hybrid set-up after training is completed

Please submit all resumes in English.



  • Lyon, France Enphase Energy Temps plein

    Enphase Energy is a global energy technology company and leading provider of solar, battery, and electric vehicle charging products. Founded in 2006, Enphase transformed the solar industry with our revolutionary microinverter technology, which turns sunlight into a safe, reliable, resilient, and scalable source of energy to power our lives. Today, the...


  • Lyon, France Enphase Energy Temps plein

    Enphase Energy is a global energy technology company and leading provider of solar, battery, and electric vehicle charging products. Founded in 2006, Enphase transformed the solar industry with our revolutionary microinverter technology, which turns sunlight into a safe, reliable, resilient, and scalable source of energy to power our lives. Today, the...


  • Lyon, France Nemera Temps plein

    Nemera is a world leader in the design, development, and manufacturing of drug delivery devices for the pharmaceutical, biotechnology, & generics industries. We put patients first when creating drug delivery devices because we know that accurate dosing and ergonomics contribute to patients completing their treatment. Working at Nemera means being part of a...

  • Project Developer

    il y a 1 semaine


    Lyon, France Taylor Hopkinson | Powered by Brunel Temps plein

    Job Description: Project Developer (Solar PV) Role Overview: As a Project Developer, you will oversee projects throughout their development phases. The primary objective is to secure technical, administrative, and environmental authorizations necessary for constructing solar power plants. This involves obtaining building permits, negotiating network...

  • Project Developer

    il y a 7 jours


    Lyon, France Taylor Hopkinson | Powered by Brunel Temps plein

    Job Description: Project Developer (Solar PV) Role Overview: As a Project Developer, you will oversee projects throughout their development phases. The primary objective is to secure technical, administrative, and environmental authorizations necessary for constructing solar power plants. This involves obtaining building permits, negotiating network...

  • Project Developer

    il y a 1 semaine


    Lyon, Rhône, France Taylor Hopkinson | Powered by Brunel Temps plein

    Job Description: Project Developer (Solar PV) Role Overview: As a Project Developer, you will oversee projects throughout their development phases. The primary objective is to secure technical, administrative, and environmental authorizations necessary for constructing solar power plants. This involves obtaining building permits, negotiating network...

  • Field Service Engineer

    il y a 1 mois


    Lyon, France Sungrow EMEA Temps plein

    Your mission Welcome to your new role at Sungrow, as our Field Service Engineer (PV) in France! Are you curious to learn how you can help us build a sustainable future? Would you like to see how you can contribute to the growth of our clean energy solutions? **Then, have a look at your responsibilities below**: - You'll take ownership of customer issues...


  • Lyon, France Sungrow EMEA Temps plein

    Your mission Customer support - Provide technical support for RFQ/RFP - Ensure regular technical discussions with customers - Organize technical workshops - Key account technical follow up Technical expertise - Communication with HQ in China and EMEA HQ in Germany for product development (in English language) - Secure local product knowledge - Technical...


  • Lyon, France Enphase Temps plein

    Enphase Energy is a global energy technology company and leading provider of solar, battery, and electric vehicle charging products. Founded in 2006, Enphase transformed the solar industry with our revolutionary microinverter technology, which turns sunlight into a safe, reliable, resilient, and scalable source of energy to power our lives. Today, the...


  • Lyon, France Sungrow - EMEA Temps plein

    Your missionCustomer supportProvide technical support for RFQ/RFPEnsure regular technical discussions with customersOrganize technical workshopsKey account technical follow upTechnical expertiseCommunication with HQ in China and EMEA HQ in Germany for product development (in English language)Secure local product knowledgeTechnical Document...

  • Technicien Support Technique

    il y a 2 semaines


    Lyon, France Enphase Temps plein

    Enphase Energy est une entreprise mondiale de technologie énergétique et un fournisseur de premier plan de produits solaires, de batteries et de recharge de véhicules électriques. Fondée en 2006, Enphase a transformé l'industrie solaire grâce à sa technologie révolutionnaire de micro-onduleurs, qui transforme la lumière du soleil en une source...

  • Technical Support France

    il y a 4 semaines


    Lyon, France meteocontrol GmbH Temps plein

    **Your mission**: - After training in our systems, you will be ready to answer questions from our national and international sales partners and subsidiaries on remote monitoring and control of photovoltaic systems and the corresponding error analysis. - As a competent technical contact you will be responsible for the support of our French-speaking...


  • Lyon, France UL Solutions Temps plein

    This role can be remote from Paris or hybrid from Lyon. - Be aware of the broader strategy for advisory services sales, based on high level of advisory services knowledge and frequent interactions with customers and account management teams - Support primary sellers in relationship building, lending technical credibility with customer buyers - Work hands-on...

  • Customer Support Specialist

    il y a 1 semaine


    Lyon, France Agatha Inc. Temps plein

    Customer Support SpecialistLocation: Lyon, FRANCE (opportunity to be remote)Job Type: Full-TimeIntroduction:As a Customer Support Specialist at Agatha, Inc, you will play a key role in troubleshooting support issues and responding to inquiries from our global client base. You will be the front line of support for clients and customers and will help ensure...


  • Lyon, France Agatha Inc. Temps plein

    Customer Support SpecialistLocation: Lyon, FRANCE (opportunity to be remote)Job Type: Full-TimeIntroduction:As a Customer Support Specialist at Agatha, Inc, you will play a key role in troubleshooting support issues and responding to inquiries from our global client base. You will be the front line of support for clients and customers and will help ensure...

  • Customer Support Specialist

    il y a 1 semaine


    Lyon, Rhône, France Agatha Inc. Temps plein

    Customer Support SpecialistLocation: Lyon, FRANCE (opportunity to be remote)Job Type: Full-TimeIntroduction:As a Customer Support Specialist at Agatha, Inc, you will play a key role in troubleshooting support issues and responding to inquiries from our global client base. You will be the front line of support for clients and customers and will help ensure...


  • Lyon, France KompiTech IT Services Temps plein

    The Technical Analyst will provide onsite support to our clients with focus on offering excellent customer service. **Key responsibilities include**: - Basic understand of technical issues and proven skills with electrical devices - Troubleshooting and resolving incidents and service requests on a day to day basis Skills & Qualifications: - Demonstrate...

  • Technical Support France

    il y a 1 mois


    Lyon, France meteocontrol GmbH Temps plein

    **Your mission**: - After training in our systems, you will be ready to answer questions from our national and international sales partners and subsidiaries on remote monitoring and control of photovoltaic systems and the corresponding error analysis. - As a competent technical contact you will be responsible for the support of our French-speaking...


  • Lyon, France Maxeon Temps plein

    Maxeon Solar Technologies is a global leader in solar innovation. Built from 35 years of boundary-pushing solar innovation, Maxeon designs, manufactures, and sells industry-leading SunPower branded solar products. Maxeon is Powering Positive Change every day with a brilliant, passionate and driven team of more than 5,000 people globally. We push the...


  • Lyon, France STEMCELL Technologies Temps plein

    **Job Description Summary**: Do you have excellent written and verbal communication skills and are looking to develop your career in a growing biotech company? If you have excellent organizational and multitasking skills, then this role may be for you! **Duties and Responsibilities** - Working with the Sales, Technical Support, and Corporate Operations...