Customer Support

il y a 2 semaines


Paris, France Casavo Temps plein
Description du poste

Nous sommes à la recherche de notre futur Customer Support Intern pour accompagner nos agents immobiliers dans l’utilisation de notre technologie tout en collaborant avec les équipes Produit et Tech pour optimiser la plateforme et garantir une expérience client exceptionnelle. Vos missions seront les suivantes :

  • Accompagnement quotidien des agents sur notre plateforme via chat freshchat, slack et email

  • Création de supports de communication vers les agents (email / beamer)

  • Reporting hebdomadaire des tickets Freshdesk

  • Collaboration étroite avec l’équipe Produit / Tech pour améliorer l’utilisation/adoption de la plateforme par les agents immobiliers

  • Collaboration avec l’ensemble des équipes Casavo afin de garantir une excellente qualité de service (Produit, Tech, Data, IT, Marketing, Finance et Sales)

  • Création et mise à jour d’articles pour alimenter notre FAQ à destination de nos agents & internes

  • Veille de qualité quotidienne des annonces publiées sur le site Casavo et sur toutes les plateformes de diffusion

  • Aide à la commercialisation des biens

  • Garantir une expérience client de qualité


Qualifications

  • Stage de 6 mois rémunéré (Septembre-Février)

  • Une première expérience en support client est appréciée

Soft skills attendus :

  • Excellente communication

  • Proactivité et prise d’initiative

  • Écoute active

Avantages stagiaire :

  • Tickets restaurants Swile (10€/jour travaillé)

  • Remboursement de l’abonnement transport à 50%

  • Random coffees pour rencontrer tes collègues en remote en France et en Italie

  • Politique de télétravail flexible



Informations supplémentaires

 

  • Rituels et évènements : Soirée teambuilding annuelle, soirée de Noël, petit-déjeuners... Chez Casavo, tout est mis en œuvre pour renforcer la cohésion entre les équipes  



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