Customer Support
il y a 2 semaines
Nous sommes à la recherche de notre futur Customer Support Intern pour accompagner nos agents immobiliers dans l’utilisation de notre technologie tout en collaborant avec les équipes Produit et Tech pour optimiser la plateforme et garantir une expérience client exceptionnelle. Vos missions seront les suivantes :
Accompagnement quotidien des agents sur notre plateforme via chat freshchat, slack et email
Création de supports de communication vers les agents (email / beamer)
Reporting hebdomadaire des tickets Freshdesk
Collaboration étroite avec l’équipe Produit / Tech pour améliorer l’utilisation/adoption de la plateforme par les agents immobiliers
Collaboration avec l’ensemble des équipes Casavo afin de garantir une excellente qualité de service (Produit, Tech, Data, IT, Marketing, Finance et Sales)
Création et mise à jour d’articles pour alimenter notre FAQ à destination de nos agents & internes
Veille de qualité quotidienne des annonces publiées sur le site Casavo et sur toutes les plateformes de diffusion
Aide à la commercialisation des biens
Garantir une expérience client de qualité
Qualifications
Stage de 6 mois rémunéré (Septembre-Février)
Une première expérience en support client est appréciée
Soft skills attendus :
Excellente communication
Proactivité et prise d’initiative
Écoute active
Avantages stagiaire :
Tickets restaurants Swile (10€/jour travaillé)
Remboursement de l’abonnement transport à 50%
Random coffees pour rencontrer tes collègues en remote en France et en Italie
Politique de télétravail flexible
Informations supplémentaires
Rituels et évènements : Soirée teambuilding annuelle, soirée de Noël, petit-déjeuners... Chez Casavo, tout est mis en œuvre pour renforcer la cohésion entre les équipes
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