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IT Operations apprentice
Il y a 4 mois
The mission:
The IT Ops technician apprentice role is to support the IT Team on all operational aspects to guarantee day to day running and improvement of Aircalls IT Core systems and network. Reporting to the IT Ops Manager and in strong collaboration with other member of the IT Core Team. This position will allow the IT Ops technician to contribute to hardware and network operations, logistics, documentation and IT support .
Key tasks:
Hardware - IT Hardware stock management : onboarding/offboarding follow-up, stock inventory, orders follow-up, reset and cleaning for Spare, recycling, etc - on site for Paris office and with local contacts/partners for other offices- Personal Device managemen t: MDM solutions administration, enrollment audit and remediation, laptops inventory, new features implementations, end-user support- Shared Devices managemen t: maintenance of printers, TVs, conferencing systems, etc Network - Network management: administration and monitoring, end user support and technical operations realization or supervision with our partners.- Paris Office badge management: create, replace, deactivate Paris badges Cross Functional - Users documentation and related communications when necessary (ex: new major feature, update guidelines, etc)- IT Operations processes/ procedures documentation , for example IT Support Macbook procedures-Incident management procedures to ensure all incidents around IT Core services are addressed appropriately-Audits on existing systems by running reports and providing analyses of outputs-Collaboration with internal team to automate/optimize IT processes Support: -Manage user support tickets-Escalate requests to relevant experts as necessary
Soft-skills:
Fluent English required (documentation and everyday communication is in English). This is our working language. Rigorous and organised. Ability to troubleshoot and diagnose problems. Skilled at working within a dynamic, team-oriented, collaborative environment. Strong interpersonal and oral communication. Adept at reading, writing, and interpreting technical documentation and procedure manuals. Ability to present ideas and solutions in user-friendly language. Self-motivated and directed. Attention to detail. Critical thinking. Aircall is constantly moving forward. Were building new roads to complete our journey, and were taking people with us who have the same builder mentality.Lets grow together: Aircall is a place for those who dare to be bold and seek responsibility, excellence, and the opportunity to push themselves to new heights.Were creating a place where great people trust one another and thrive together.People flourish at Aircall and now is the time to be part of the team and the journey were on. Why join us? Key moment to join Aircall in terms of growth and opportunities️ Our people matter, work-life balance is important at Aircall Fast-learning environment, entrepreneurial and strong team spirit 45+ Nationalities: cosmopolite & multi-cultural mindset Competitive salary package & benefitsDE&I Statement: At Aircall, we believe diversity, equity and inclusion irrespective of origins, identity, background and orientations are core to our journey. We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. Were working to create a place filled with diverse people who can enrich and learn from one another. Were committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive. We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.