Customer Service Engineer
il y a 3 semaines
Location : Lyon area
We’re BIG on small Over the years, Malvern Panalytical has built a strong reputation as the world's leading supplier of analytical instruments and software. Through our people and products, we unleash the power of very small things to make big things happen.
Join us as we are looking for a customer service engineer in France. This role is highly visible in the company who, after a training period, will be in charge of the maintenance of Malvern Panalytical brand equipment at our customers in France.
Under the responsibility of the Customer Service Team Leader of Malvern Panalytical France within the team in place, you intervene in direct support with customers in the industrial and academic sectors for the maintenance and repair of instruments and associated software. With the objective of carrying out high value-added work, you are responsible for ensuring real technical service expertise on the analytical instruments installed at our customers' premises, and to provide quality technical information to user customers. You also intervene to detect and report to management any customer needs.
You OWN these responsibilities:
Understand the instruments, software and associated technologies after internal training; Integrate the company's internal maintenance and repair processes. Be responsible for the proper conduct of one's own after-sales activities in compliance with the company's commitments to its customers (deadlines, content, results) and the internal team (sales, logistics, administrative, etc.). Diagnose and resolve problems related to the performance of analytical instruments; Carry out repair and maintenance operations. Proactively respond to customer issues to avoid unforeseen business interruptions; Provide training to customers on the proper use of their equipment. Ensure customer satisfaction by offering them services (configuration, optimization, maintenance, etc.) that could positively impact the performance of their instruments.Your educational background and experience:
Education (bac +2) in Electronics, chemistry, Physics or Biology; Solid technical experience in PC configuration and software With reputable professional experience in an after-sales service in the laboratory or industrial branch.Your Competence and Skills:
Flexible and customer oriented; Entrepreneurial attitude; this is an independent role with extensive travelling; Enjoys frequent traveling Solution driven and strategic problem solver Detail loving geek with technical flair Working in a structured, well organized way and submitting reports in a timely manner; Excellent social and communication skills Native French speaker and good knowledge of English languageWe Offer
An interesting full-time job in an international high-tech company. Continuous development of your technical skills; Competitive benefits, salary and company car.Interested to join Malvern Panalytical?
Apply Now
#LI-MG1
About Malvern Panalytical
We draw on the power of our analytical instruments and services to make the invisible visible and the impossible possible.
Through the analysis of materials, our high precision analytical systems and top-notch services support our customers in creating a better world. We help them improve everything from the energies that power us and the materials we build with, to the medicines that cure us and the foods we enjoy. We partner with many of the world’s biggest companies, universities and research organizations.
We are committed to Net Zero in our own operations by 2030 and in our total value chain by 2040. This is woven into the fabric of our business, and we help our employees and customers think about their part in creating a healthier, cleaner, and more productive world.
With over 2300 employees, we serve the world, and we are part of the Spectris Group, the world-leading precision measurement group.
We are Malvern Panalytical. We’re BIG on small.
Au fil des années, Malvern Panalytical a acquis une solide réputation en tant que principal fournisseur mondial d'instruments analytiques et de logiciels.
Nous recherchons un ingénieur service clients, qui après une période de formation, sera en charge de la maintenance des équipements des marques de Malvern Panalytical chez nos clients en France.
Activités
Sous la responsabilité du TeamLeader Service Client de Malvern Panalytical France au sein de l’équipe en place, il/elle intervient en support direct auprès des clients des secteurs industriel et académique pour la maintenance et la réparation des instruments et logiciels associés. Avec un objectif de réaliser un travail à haute valeur ajoutée, il/elle a pour mission d’assurer une véritable expertise de service technique sur les instruments d’analyses installés chez nos clients, et d’apporter les informations techniques de qualité aux clients utilisateurs. Il/elle intervient également pour détecter et faire remonter à sa direction d’éventuels besoins clients.
Missions
Poste basé en région Lyon avec de nombreux déplacements en France. Anglais nécessaire pour la communication interne et les outils.
· Appréhender les instruments, logiciels et technologies associées après des formations internes ; intégrer les process de maintenance et réparation internes à l’entreprise.
· Être responsable de la bonne conduite de ses propres activités après-vente dans le respect des engagements de l’entreprise vis-à-vis de ses clients (délais, contenus, résultats) et de l’équipe interne (commerciaux, logistique, administratif…).
· Diagnostiquer et résoudre les problèmes liés à la performance des instruments d’analyses; Réaliser les opérations de réparation et maintenance.
· Apporter des réponses proactives aux clients dans le cadre de problèmes et ainsi éviter d’éventuelles interruptions imprévues de leur activité ; Assurer la formation des clients sur la bonne utilisation de leur matériel.
· S’assurer de la satisfaction des clients en leur proposant des services (configuration, optimisation, maintenance…) qui pourraient positivement impacter la performance de leurs instruments.
Formation & Expérience:
· Formation Bac+2/3 idéalement en mesures physiques, électronique, ou équivalent.
· Première expérience professionnelle réussie, dans un contexte de service après-vente, dans le monde du laboratoire ou industriel.
Compétences
· Envie de construire et de développer une relation client.
· Fait preuve de curiosité, de réflexion, de rigueur, d’autonomie dans la réparation des instruments.
· Fait preuve de motivation, de souplesse, d’adaptation et d’organisation face à la demande client.
· Souplesse et disponibilité liée à l’activité de réparation chez le client.
· Autonomie.
· Qualités relationnelles et envie de travailler en équipe .
· Anglais impératif.
Interested to join Malvern Panalytical?
Apply Now
#LI-MG1
About Malvern Panalytical
We draw on the power of our analytical instruments and services to make the invisible visible and the impossible possible.
Through the analysis of materials, our high precision analytical systems and top-notch services support our customers in creating a better world. We help them improve everything from the energies that power us and the materials we build with, to the medicines that cure us and the foods we enjoy. We partner with many of the world’s biggest companies, universities and research organizations.
We are committed to Net Zero in our own operations by 2030 and in our total value chain by 2040. This is woven into the fabric of our business, and we help our employees and customers think about their part in creating a healthier, cleaner, and more productive world.
With over 2300 employees, we serve the world, and we are part of the Spectris Group, the world-leading precision measurement group.
We are Malvern Panalytical. We’re BIG on small.
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