Global Customer Service

il y a 2 semaines


Lyon, France bioMérieux Temps plein

**Global Customer Service - System Engineer - F/M/NB**:
Location: Marcy l'Etoile, France
Position Type: Unfixed Term
Job Function: Customer Service

bioMérieux S.A.

Global Customer Service - System Engineer - F/M/NB

The Global Customer Service department is looking for a System Engineer to train, coach and provide effective support to bioMérieux subsidiaries and distributors and to promote technical voice of customers for product development in order to optimize bioMérieux’s commercial success and profitability within the marketplace.

Your role will also be to represent the voice of Customer Service in the development of our products in order to optimize the commercial success and profitability of our solutions on the market. Within the Expert Unit, you will be in charge for some of our microbiology solutions.

**What will be you missions at bioMérieux?**
- Provide Level 2 support in case of emergency
- Contributes to action plans and / or task force for critical situations
- Facilitate learning plan including training & coaching for subsidiaries and distributors in order to serve our customers (in-class training, delocalized training, remote training, etc.).
- Assess quality of training program and proficiency level of trainees
- Creates and update training modules, distance learning or service tutorials following our procedures.
- Contributes to the product project development/improvement by performing the validation of service tools such as installation procedures, troubleshooting guides, etc.

**Who are you?**
- An engineering degree with a major on electronics, robotics or mechanics; a prior knowledge of robotic instruments and Networking/IT knowledge are pluses.
- Previous experience in Customer Service with a role of Field Service Engineer. Have a system view approach (instrument/software/reagent) and become a referent of one product line.
- You have a good understanding of laboratories and hospitals; you have knowledge about bioMérieux’ microbiology products.
- Committed to customer and to service with a sense of urgency and accountability.
- Cross cultural flexibility.
- Dynamic learner and trainer/coach (hands on approach).
- Training designer: both in-class and distance learnings using provided tools to create training content.
- Team player, autonomous and organized.
- Ability to analyze situations and challenge proposals to create the most effective solutions or propose alternative solutions.

This role requires 20-30% travel.

Working at bioMérieux means being involved long term with a pioneering, visionary and constantly growing company that allows its employees to live a stimulating and inspiring experience in a fulfilling work environment

Our internal mobility policy offers numerous opportunities for each of our 13 000 employees to blossom throughout their career, while respecting each employee’s individual talents as well as their personal and professional development.

At bioMérieux, over 200 professions - both scientific and non-scientific - offer our employees the opportunity to broaden their fields of expertise and develop cross-functional careers. We provide a rewarding experience in an international company that brings together talents from diverse backgrounds, thus fostering a daily aspiration to go beyond the limits.

Helping improve public health around in the world : our mission gives purpose to every profession practiced within the company.

bioMérieux is an Equal Opportunity, Affirmative Action Employer. M/F/Vet/Disability/Sexual Orientation/Gender Identity/GINA.


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