Customer Support Officer

il y a 2 semaines

Nantes, France Lengow Temps plein

The Customer Success team is responsible for providing functional and technical support to merchants to help them make the best use of the Lengow platform and deal with any issues.

In this context, and in replacement of an internal transfer, Julian, our Customer Support Manager, is looking for a Customer Support Officer.

️ Your main tasks would be as follows :

Provide functional and technical support to our merchants and ensure their satisfaction in the daily use of our Lengow/ Netrivals platform (by phone or ticketing tool) in a considerate accurate, timely and qualitative manner, Ensure that merchants can use all the features offered by our solution Escalate issues to our Technical support team : Reproduce, qualify and write summaries of the various incidents, Suggest customer documentation updates or creation in order to reduce the need for assistance. Liaise with the customer success manager in order to report and alert them in case of difficulties in using Lengow.

Hiring Process :

HR interview with Alexandre our Talent Acquisition Manager Manager interview with Julian, Customer Support Manager and Sophie (Head of support). Technical test with Julian Reference check and offer.

Requirements

We are looking for someone with the following experiences and skills:

You are fluent English and Chinese, french is a plus. You have an experience in support software. You are resolutely customer oriented, empathetic and patient You are recognised for your analytical and synthesis skills, You have a technical background (or strong personal interest) and you like being a problem solver You have good interpersonal skills, you know how to deal with all types of people and you like to work in a team You are autonomous, proactive and resourcefull Ideally you have experience in e-commerce

Benefits

Joining Lengow is also an opportunity to benefit from many advantages :

Ticket restaurant 8 euros by day Malakoff Humanis Private insurance & Prevoyance. Hybrid remote policy Flexible hours Bike mileage allowances or 50% of transportation tickets. Remote allowances Professional events (Devoxx, Meetup ...) and regular internal events.

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