Guest Relations Ambassador
Il y a 6 mois
Eram Talent is currently seeking highly motivated and customer-oriented individuals to join our team as Guest Relations Ambassadors in Saudi Arabia. As a Guest Relations Ambassador, you will be responsible for delivering exceptional customer service and creating memorable experiences for our guests.
You will be the primary point of contact for guests, greeting them upon arrival, providing information about the property and nearby attractions, and assisting with any inquiries or special requests they may have. You will also be responsible for resolving any guest concerns or complaints in a timely and professional manner. Additionally, you will collaborate with other departments to ensure a seamless guest experience.
The ideal candidate for this role is passionate about hospitality, has excellent communication and interpersonal skills, and is able to thrive in a fast-paced environment. Fluency in English is required, and knowledge of additional languages is a plus. Prior experience in a customer service role in the hospitality industry is preferred.
Requirements
- Ensure a personalized and attentive experience for all guests.
- Receive and manage guest feedback, including compliments and complaints.
- Identify and recognize VIP guests, regular patrons, and special occasions.
- Coordinate personalized services or amenities for special guests.- Responsible for planning and coordinating events, celebrations, and special occasions.
- Ensure that guest expectations are met during private events or functions.
- Provide support for event logistics and guest services.
- Implement loyalty programs or recognition initiatives.
- Implement improvements based on customer feedback to enhance overall satisfaction.
- Oversee the reservation process, ensuring accuracy and efficiency.
- Coordinate with the front-of-house staff to manage table allocations and optimize seating.
- Confirm reservations and communicate any special requests to relevant departments.
- Collaborate with various departments, including kitchen, housekeeping, and event planning, to ensure seamless guest experiences.
- Communicate guest preferences, special requests, and requirements to relevant staff members.
- Train front-line staff on guest relations standards and customer service best practices.
- Conduct regular training sessions to enhance the team's interpersonal and communication skills.
- Foster a guest-centric culture among all staff members.
- Handle challenging situations or guest complaints with professionalism and discretion.
- Implement crisis management procedures to address issues swiftly and effectively.
- Work towards resolving conflicts to the satisfaction of the guests.
- Maintain accurate guest databases, including contact information and preferences.
- Use guest information to personalize interactions and anticipate needs.
- Ensure compliance with data protection and privacy regulations.
- Conduct regular audits and inspections to ensure service standards are consistently met.
-
Guest Relations Ambassador
il y a 4 semaines
Paris, Île-de-France Accor Hotels Temps pleinJob SummaryWe are seeking a skilled Guest Relations Executive to join our team at Fairmont Mumbai. As a key member of our hospitality team, you will be responsible for ensuring that every guest enjoys a memorable and seamless stay with us.Key Responsibilities:Guest Engagement: Welcome guests warmly upon arrival, engage with them throughout their stay, and...
-
Stage-guest Experience
Il y a 5 mois
Paris, France Guest Adom Temps pleinEn rejoignant l'équipe GUEST ADOM, tes journées ne se ressembleront pas ! Au cœur de l'action, tu seras amené(e) à réaliser des missions très diverses. - Création du livret d'accueil de chaque appartement. - Gérer l'interaction avec les clients avant le début de leurs locations et s'assurer de leur bon Onboarding. - Être garant de la bonne tenue...
-
Ambassador of Exceptional Guest Experiences
il y a 4 jours
Paris, Île-de-France Newrest Temps pleinAbout NewrestNewrest is a renowned hospitality company dedicated to delivering unparalleled service and quality in our lounges.Job Title: Ambassador of Exceptional Guest ExperiencesSalary: $45,000 - $60,000 per yearJob Description:We are seeking an experienced Lounge Hostess who will be the face of our brand, responsible for ensuring every guest has an...
-
Service Ambassador
il y a 4 semaines
Paris, Île-de-France Club Med Temps pleinJob OpportunityWe are seeking a skilled and dedicated individual to join our team as a Service Ambassador at Club Med.About the RoleAs a Service Ambassador, you will be responsible for providing exceptional customer service and ensuring a seamless dining experience for our guests.Key ResponsibilitiesWelcoming guests and ensuring their service needs are...
-
Front Office Ambassador
il y a 4 semaines
Paris, Île-de-France Accor Hotels Temps pleinAbout the RoleThe Front Office Ambassador will be responsible for delivering exceptional guest experiences at our hotel. This includes providing personalized service, resolving guest complaints, and ensuring that all guest needs are met.Key ResponsibilitiesProvide exceptional service to guests, ensuring their stay is memorable and enjoyableTake ownership of...
-
Resort Ambassador
il y a 4 semaines
Paris, Île-de-France Hyatt Hotels Corporation Temps pleinHyatt Hotels Corporation is seeking a Resort Ambassador to join our team. The successful candidate will be responsible for delivering exceptional guest services, greeting guests, and assisting them with transportation, dining, and entertainment requests. They will also use the Property Management System to aid in their job functions and have knowledge of...
-
Pool Ambassador
il y a 4 semaines
Paris, Île-de-France Accor Hotels Temps pleinJob SummaryWe are seeking a highly skilled and experienced Pool Ambassador to join our team at Accor Hotels. As a Pool Ambassador, you will be responsible for ensuring a positive and secure environment for our guests.Key Responsibilities:Monitor and enforce pool safety rules.Offer assistance with poolside amenities.Stay informed about current CPR and first...
-
Guest Relation Agent
il y a 4 semaines
Paris, Île-de-France Club Med Temps pleinJob SummaryAs a Guest Relation Agent at Club Med, you will be responsible for ensuring the well-being of our guests and building a trusting relationship with them. You will be the face of our resort, providing exceptional customer service and creating a memorable experience for our guests.Key ResponsibilitiesMonitor guest stays and ensure their...
-
Ambassador of Leisure
il y a 4 semaines
Paris, Île-de-France Accor Hotels Temps pleinPool Ambassador RoleWe are looking for a highly motivated and experienced Pool Ambassador to join our team at Accor Hotels. As a Pool Ambassador, you will be responsible for providing exceptional service to our guests and ensuring a safe and enjoyable experience.Key Responsibilities:Monitor and enforce pool safety protocols.Provide assistance with poolside...
-
Guest Relation Agent
il y a 4 semaines
Paris, Île-de-France Club Med Temps pleinJob Title: Guest Relation AgentJob Summary:We are seeking a highly skilled Guest Relation Agent to join our team at Club Med. As a Guest Relation Agent, you will be responsible for ensuring the well-being of our guests and providing exceptional customer service.Key Responsibilities:Monitor guest stays and ensure their loyaltyRespond to guest requests and...
-
Luxury Service Ambassador
il y a 4 semaines
Paris, Île-de-France Club Med Temps pleinJob Title: Luxury Service AmbassadorJob Summary:We are seeking a highly skilled and experienced Luxury Service Ambassador to join our team at Club Med. As a Butler, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is nothing short of perfect.Key Responsibilities:Represent luxury by Club Med for our...
-
Hotel Ambassador
il y a 4 semaines
Paris, Île-de-France citizenM hotels Temps pleinAbout the RoleWe're looking for a highly skilled and enthusiastic Hotel Ambassador to join our team in Paris. As a Hotel Ambassador, you will be the face of our hotel, providing exceptional service to our guests and ensuring their stay with us is nothing short of amazing.Key ResponsibilitiesProvide warm welcomes to guests and ensure they have a smooth...
-
Hotel Ambassador
il y a 1 mois
Paris, Île-de-France citizenM hotels Temps pleinAbout the RoleWe're looking for a Night Ambassador to join our team at citizenM Paris. As a Night Ambassador, you'll be the face of our hotel, providing exceptional service to our guests and ensuring their stay is nothing short of amazing.Key ResponsibilitiesProvide warm welcomes to guests upon arrivalAssist guests with check-in and answer any questions they...
-
Hotel Day Ambassador
Il y a 5 mois
Paris, France citizenM Temps plein**Description**: We won’t put you in a box as a ‘receptionist’ or ‘food and beverage’ person. With us, you’ll become a champion multitasker - customer service, receptionist, concierge, barista, mixologist, logistics and more. You will be a citizenM ambassador, free to be yourself to do the best job you can. We believe in making work fun. If...
-
Hotel Day Ambassador
Il y a 5 mois
Paris, France citizenM Temps plein**Description**: We won’t put you in a box as a ‘receptionist’ or ‘food and beverage’ person. With us, you’ll become a champion multitasker - customer service, receptionist, concierge, barista, mixologist, logistics and more. You will be a citizenM ambassador, free to be yourself to do the best job you can. We believe in making work fun. If...
-
Day Ambassador Paris
Il y a 6 mois
Paris, France citizenM Temps plein**why working with us is different** We won’t put you in a box as a ‘receptionist’ or ‘food and beverage’ person. With us, you’ll become a champion multitasker - customer service, receptionist, concierge, barista, mixologist, logistics and more. You will be a citizenM ambassador, free to be yourself to do the best job you can. We believe in...
-
Pool Ambassador
il y a 4 semaines
Paris, Île-de-France Accor Hotels Temps pleinJob SummaryWe are seeking a highly skilled and experienced Pool Ambassador to join our team at Mercure Darwin Airport Resort & Novotel Darwin Airport Hotel. As a Pool Ambassador, you will be responsible for ensuring a positive, secure, and safe environment for our guests.Key Responsibilities:Monitor and enforce pool safety rulesOffer assistance with poolside...
-
Guest Relations Officer
il y a 3 semaines
Paris, Île-de-France The Peninsula Paris Temps pleinLocated in the heart of Paris, The Peninsula Paris is a luxurious hotel that offers its guests an unforgettable experience. We are seeking a Guest Relations Officer to join our team and provide exceptional service to our guests.Work in a luxury Five Star hotel on the historic Bund in Paris.Share our core values: excellence and generosity.Grow within a...
-
Guest Relation Manager
Il y a 6 mois
Paris, France Tunon Temps pleinGuest Relation Manager Référence : Etablissement : Paris Domaine : Bachelor Luxe Type de poste : Guest Relation Manager Type de contrat : Alternance Secteur : Hôtellerie de Luxe Localisation : Paris Dans le cadre de notre formation , l'École Tunon de Paris vous propose : un...
-
Hotel Ambassador
il y a 4 semaines
Paris, Île-de-France citizenM hotels Temps pleinAbout the RoleWe're looking for a skilled and enthusiastic Day Ambassador to join our team at citizenM hotels. As a Day Ambassador, you'll be the face of our hotel, providing exceptional service to our guests and ensuring their stay with us is nothing short of amazing.Key ResponsibilitiesProvide warm welcomes to guests and ensure they have a smooth check-in...