Guest Relation Manager
Il y a 6 mois
Guest Relation Manager
Référence :
Etablissement : Paris
Domaine : Bachelor Luxe
Type de poste : Guest Relation Manager
Type de contrat : Alternance
Secteur : Hôtellerie de Luxe
Localisation : Paris
Dans le cadre de notre formation , l'École Tunon de Paris vous propose :
un poste de Guest Relation Manager
Missions demandées :
Il/elle est l’ambassadeur de l’hôtel, il/elle assure le confort et le bien-être des clients tout au long de leur séjour en établissant une relation de confiance en respectant les particularités de chaque type de nationalités.
Définir et connaître les profils clientèle Définir le traitement adapté à chaque clientèle standard, sur mesure ou personnalisé Être en contact permanent avec les différents services Répondre aux problèmes et demandes du client Améliorer et développer la prestation de l’hôtel pour son spa
Profil recherché :
Le guest-relation doit être organisé, au moins bilingue anglais, il/elle doit avoir de l’expérience dans les postes de réception, il/elle doit être discret et cultivé.
Il/elle doit être capable de faire face à tout type de requêtes, gérer son stress, et doit avoir beaucoup de feeling.
Expérience en hôtellerie indispensable, contact avec la clientèle, diplomatie, réactivité, flexibilité sont les qualités requises pour exercer ce métier.
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