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Support Commercial Apprenticeship Nanterre
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Technology Support
Il y a 3 mois
About usWe are a software as a service company, and our content service platform AODocs is used by 500 customers, including large enterprises like Equifax, Solvay or Air Liquide to manage their business critical documents.
AODocs ensures that information is easily accessible by the people who need it, while being protected against unauthorized content and human errors, and that business processes are properly followed, with full traceability.
For example, AODocs helps Google ensure the design documents of its data centers are properly controlled, accelerating the construction projects while avoiding costly mistakes.
This market is now being disrupted by the new generative AI technologies, which allows software to understand the content of a company's documents, and thus to automate tasks that previously required human work, such as document tagging, data extraction from unstructured text, or analysis of complex documents.
The combination of the generative AI capabilities to understand and generate text, with our existing document management and workflow features, enables a large number of high value use cases, from contracts management to RFP responses, audit reports, or recruitment processes.
Elevate the customer service experience to create highly engaged customers and foster organic growth.Maintain meticulous records, documenting all customer service actions, discussions, and resolutions.
Analyze performance data to compile accurate reports, identifying trends and areas for improvement.
Lead recruitment efforts for customer service agents;
Champion our products, ensuring the support team is knowledgeable and enthusiastic in advocating for our solutions during customer interactions
Qualifications:
Proven experience in a customer service leadership role, preferably in a B2B SaaS environment.
Strong analytical skills, with experience in report generation and data analysis.
Familiarity with industry standards and customer service best practices.
Languages:
English and French fluent