Customer Service Specialist

il y a 2 semaines

Paris, Île-de-France Brown-Forman Temps plein

CURRENT EMPLOYEES, CONSULTANTS, AND AGENCY PARTNERS:
For best results, use Google Chrome to view this page.

We believe great people build great brands. And we know there is Nothing Better in the Market than a career at Brown-Forman. Being a part of Brown-Forman means you will grow both personally and professionally. You will have the opportunity to solve problems, seize opportunities, and generate bold ideas.

You will belong to a place where teamwork matters and where you are encouraged to bring your best self to work.

Many Spirits, One Brown‐Forman

  • We believe that an inclusive culture, one that values the diversity and unique perspective of each individual, allows us each to bring our best self to work and leads to greater teamwork, creativity, and trust.
Cultivating a Caring Culture

  • We know that our strong culture is one of the many reasons people love working at Brown‐Forman.
Enriching Life. Enriching Careers

  • At Brown‐Forman, we craft products known for bringing people together. Our employees have made us what we are today and are the reason for our success. Do not just take our word for it. Brown‐Forman is consistently recognized as a Great Place to Work in countries around the world.
Meaningful Work From Day One


This position will provide reliable and professional customer care throughout the entire process, from order taking via record management in the ERP System SAP to Invoice Issuance.

Standard Order Administration as well as Exception Management such as e.g. pricing and penalty litigation, customer complaints and product allocation supervision are in scope.

This is a fixed-term contract.

What You Can Expect

  • Receive and process orders from customers in SAP (e.g. issuing proforma invoices, dispatch notes, VAT invoices, credit invoices)
  • Evaluate/manage specific orders (orders on hold, etc.)
  • EDI management & workflow (EDI exception failures)
  • Product allocation management
  • Tracking of possible discrepancies in delivery of goods to customers and processing order corrections
  • Customer requests/complaints management
  • Communicate with Logistics Service Providers concerning customer requests or queries
  • Cooperate with the sales force providing and exchanging information on customers, service performance and documentation, outofstocks and take an active part in problem solving linked to deliveries, etc.
  • Administrate and investigate pricing litigations and penalties received from customers
  • Process orders from internal customers for promotional needs (e.g. samples, tastings, etc.)
  • Responsibility for all master data with regards to customers, order management
  • New customer setup and maintenance in SAP
  • Act as interface to accounting to ensure proper credit control; prepare Credit and Debit memos
What You Bring to the Table

  • Significant experience in customer service department/area
  • Experience with Financial / ERP System
  • SAP (MM, SD) Applications
  • Fluent French, English is recommended
  • Great analytical skills, commercially savvy and solutionfocused to solving problems
  • Excellent presentation skills
  • Demonstrated organization skills with attention to detail.
  • Strong interpersonal skills; able to develop and maintain effective working relationships with all levels of internal and external contacts and with diverse cultures.
What Makes You Unique

  • Prior experience in wine and spirits or Customer Service with retailers
Who We Are

Premium quality since 1870

For more than 150 years, the Brown-Forman Corporation has enriched the lives of generations with high-quality alcoholic brands.

These include American Whiskeys Jack Daniel's Tennessee Whiskey, Woodford Reserve, and Old Forester; Scotch whiskys Benriach and The GlenDronach; as well as Slane Irish whiskey.

Fords Gin, Gin Mare, tequilas el Jimador and Herradura, and Chambord liqueur round off the range.

The family-controlled company founded in 1870 is publicly traded on the New York Stock Exchange and has been recognized as one of the "World's Most Ethical Companies" 2022.

In January 2014, B-F France opened its own distribution unit after 17 years with a local distributor. Brown-Forman is today the leader of American Whiskeys in the market.

The leading brands of the portfolio in France are Jack Daniel's Tennessee Whiskey, Woodford Reserve, Chambord, Herradura and el Jimador, Benriach, GlenDronach, Glenglassaugh, Gin Mare and Diplomatico.

Brown-Forman France has been recognised as a Great Place to Work since 2016 and, since 2020, Great Place to Work for Women.

Brown-Forman France is firmly committed to diversity and inclusion and is a signatory of the Diversity Charter. Integrity, respect, trust, teamwork, and excellence are essential values in any role within this organisation.

What We Offer


Total Rewards at Brown-Forman is designed to engage our people to ensure our sustainable and profitable growth for generations to come.

As a premium spirits company, we offer premium and equitable pay & bonus

  • Customer Support Specialist

    il y a 2 semaines

    Paris, Île-de-France Lifen Temps plein

    L'équipe Customer SupportL'équipe Customer Support est composée de 10 personnes et a pour rôle de fournir la meilleure expérience de service à nos client·es en résolvant leurs problèmes et en répondant à leurs questions conformément à nos SLA.Leur mission est d'apporter un support omnicanal à nos client·es - par téléphone, chat, email, FAQ -...

  • Customer Support Specialist

    il y a 2 semaines

    Paris, Île-de-France ELCA Temps plein

    Secutix has a 'customer-first' strategy that includes Customer Success, Professional Services and Support.Being a successful Cloud Computing company, SecuTix understands the importance of developing its greatest asset - its people.That is why, as we are growing our customer portfolio, SecuTix is now expanding its Customer Success team. Within the market we...

  • Customer Support Specialist

    il y a 2 semaines

    Paris, Île-de-France LIFEN Temps plein

    **\uD83E\uDE7A **At Lifen, we believe that everyone deserves high-quality, accessible, and financially sustainable healthcare. Lifen's digital solutions are the missing puzzle piece for a truly patient-centric care system. We build bridges between stakeholders by facilitating the information flow: providers, insurance companies, governments, patients and the...

  • API Customer Services Specialist

    il y a 2 jours

    Paris, Ile-de-France EPEX SPOT Temps plein

    WHO WE ARE:The European Power Exchange EPEX SPOT SE operates physical short-term electricity markets in 13 countries: Central Western Europe, Switzerland, the United Kingdom, the Nordics and in Poland. The heart of our business is to bring together electricity supply and demand across Europe. EPEX SPOT plays a pivotal role in the energy sector. We help...

  • Customer Support Specialist

    il y a 2 semaines

    Paris, Île-de-France Epsor Temps plein

    **Le pôle Client Services chez Epsor**La mission du pôle Clients Services est de délivrer la proposition de valeur d'Epsor en garantissant un haut niveau de satisfaction à l'ensemble de nos utilisateurs BtoB (nos entreprises clientes) et BtoC (les salariés de nos entreprises clientes).Le pôle compte une vingtaine de personnes organisée en 5 équipes:-...

  • Customer Care Specialist

    il y a 1 jour

    Paris, Île-de-France Kuehne Nagel Temps plein

    Avez-vous constaté comment les modes de consommation font évoluer le secteur de la logistique et du transport ? Pour relever ce défi, Kuehne+Nagel s'appuie sur son excellence opérationnelle, sa position de leader et ses collaborateurs répartis sur + de 100 pays. En France, ce sont collaborateurs passionnés qui travaillent chaque jour sur des solutions...

  • Customer Excellence Specialist

    il y a 2 semaines

    Paris, Île-de-France Groupe iliad Temps plein

    Le poste About the job As a Customer Excellence Specialist , you will be the first person our clients speak to, and will need to demonstrate technical and interpersonal skills to understand and respond to their questions. Profil recherché Passionate about cloud technologies Driven by providing excellent customer experience Excellent technical...

  • Branch customs specialist

    il y a 1 mois

    Paris, Île-de-France C.H. Robinson Temps plein

    C.H. Robinson is currently looking for a Branch Customs Specialist in our office in Paris. In this role, you will be responsible for managing all operational customs formalities. In cooperation with the team, you will ensure that all customs declarations are done in accordance with the legal requirements and AEO procedures. If you are proactive and take...

  • Branch customs specialist

    il y a 4 semaines

    Paris, Île-de-France C.H. Robinson Temps plein

    C.H. Robinson is currently looking for a Branch Customs Specialist in our office in Paris. In this role, you will be responsible for managing all operational customs formalities. In cooperation with the team, you will ensure that all customs declarations are done in accordance with the legal requirements and AEO procedures. If you are proactive and take...

  • International Customer Care Specialist

    il y a 2 semaines

    Paris, Île-de-France Europcar Mobility Group Temps plein

    Company Description À propos d'Europcar Mobility Group**Europcar Mobility Group est un acteur majeur des marchés de la mobilité.L'objectif d'Europcar Mobility Group est d'offrir des alternatives attractives à la possession d'un véhicule, de manière responsable et durable. Dans cette optique, le Groupe propose une large gamme de services de location de...

  • Customer Success Specialist

    il y a 2 semaines

    Paris, Île-de-France Cisco Systems Temps plein

    What you will doThe Customer Success Specialist (CSS) role is a highly critical, strategic advisor and technical authority that engages with customers to accelerate their adoption of Cisco products & solutions that transform their business and drive business outcomes. The role resides within the Cisco Customer Experience (CX) organization, one of Cisco's...

  • Customer Care Specialist

    il y a 6 jours

    Paris, Île-de-France Kuehne+Nagel Temps plein

    Avez-vous constaté comment les modes de consommation font évoluer le secteur de la logistique et du transport ? Pour relever ce défi, Kuehne+Nagel s'appuie sur son excellence opérationnelle, sa position de leader et ses collaborateurs répartis sur + de 100 pays. En France, ce sont collaborateurs passionnés qui travaillent chaque jour sur des solutions...

  • Customer Care Specialist

    il y a 4 semaines

    Paris, Île-de-France Welcome to the Jungle Temps plein

    As a talented and inspiring Customer Care Specialist, you will report directly into our Team Leader Customer Care. You will join a team with a great goal : build a premium user experience.Your main mission will be to ensure reactive and effective support to clients (companies) and users (candidates), coordinate with other teams (product, tech, operations) to...

  • Customer Care Specialist

    Il y a 2 mois

    Paris, Île-de-France Welcome to the Jungle Temps plein

    As a talented and inspiring Customer Care Specialist, you will report directly into our Team Leader Customer Care. You will join a team with a great goal : build a premium user experience.Your main mission will be to ensure reactive and effective support to clients (companies) and users (candidates), coordinate with other teams (product, tech, operations) to...

  • Customer Marketing Specialist

    il y a 2 semaines

    Paris, Île-de-France Aircall Temps plein

    PARIS /MARKETING DEMAND GENERATION /FULL TIME/ HYBRID Aircall is a place where voices are valued.Backed by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to empower our base of 14,000+ customers (and growing) to make authentic, human connections.Conversation is a cornerstone...

  • Customer Care Specialist

    il y a 2 semaines

    Paris, Île-de-France Innovorder Temps plein

    Afin de continuer à offrir le meilleur service à ses clients, Innovorder recrute **un(e) Customer Care Specialist en alternance** pour son équipe Support.**En tant que Customer Care Specialist, ton rôle sera d'être garant(e) de la satisfaction de nos clients via l'apport de solutions personnalisées et la proposition d'actions améliorant l'utilisation...

  • Junior Customer Solution Specialist

    il y a 2 semaines

    Paris, Île-de-France TCPOS GmbH Temps plein

    Junior Customer Solution Specialist - France FranceDo you have an attitude towards problem solving? Are you interested in working in an international environment?If you are eager to work with challenging issue and with the latest technologies and innovations, you are the right person to complete our team, contributing to the maintenance of Zucchetti's...

  • Customer Service Employee

    il y a 2 semaines

    Paris, Île-de-France Page Personnel Temps plein

    En tant que Customer Service Employee, vos missions seront les suivantes:- Traiter la prise de commandes : Gérer efficacement le processus de prise de commandes en utilisant à la fois des méthodes manuelles et des systèmes EDI, garantissant ainsi un traitement précis et rapide des commandes des clients,- Support client : Répondez aux demandes,...

  • Customer Care Specialist

    il y a 2 semaines

    Paris, Île-de-France Innovorder Temps plein

    Afin de continuer à offrir le meilleur service aux clients d'Innovorder, nous recrutons un(e) Customer Care SpecialistAu sein de l'équipe Support et directement rattaché(e) à Maéva, notre Team lead Customer Care, tu seras garant(e) de la satisfaction de nos clients via l'assistance à l'utilisation de nos solutions et via la remontée des anomalies...

  • Customer Support Specialist

    il y a 2 semaines

    Paris, Île-de-France Ledger Temps plein

    We're making the world of digital assets accessible and secure for everyone. Join the mission. Founded in 2014, Ledger is the global platform for digital assets and Web3. Over 20% of the world's crypto assets are secured through our Ledger Nanos. Headquartered in Paris and Vierzon, with offices in the UK, US, Switzerland and Singapore, Ledger has a team of...