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Customer Success Associate
Il y a 3 mois
Customer Success Associate
Material Bank Europe, Paris
Joining our European team as a Customer Success Associate gives you the opportunity to play a key role in the continued expansion of Material Bank in Europe. You will have an opportunity to work directly with our Members (Architects and Designers, and brands) from across Europe.
Your focus will be on working with new members and new brands at Material Bank, helping them to navigate our revolutionary platform and guiding them as they place their first order.
We have a clearly defined methodology that delivers results, and a highly effective team structure to ensure the most effective Customer Journey.
We know that real success starts with hiring the very best people like you We'll give you all you need to get the job done, and make sure you have a lot of fun along the way. Our team and company are experiencing massive growth. If you’re looking for a place to learn & grow with exceptionally talented colleagues, Material Bank is the place for you
What you’ll do:
- Identify and contact new members for free access to Material Bank that have not yet placed an order on the platform.
- Drive the on-boarding, adoption, retention and overall success of our Brands and Members.
- Lead the enablement of our Brands and Members by conducting product trainings.
- Provide regular, proactive recommendations to optimize the use of our platform.
- Maximize the adoption of our newest product features in order to increase the value driven by our product
- Drive inbound and outbound inquiries to prospective members.
- Identify opportunities to expand our partnership with Brands and Members.
- Ensure all issues are quickly resolved, utilizing resources from cross-functional teams.
- Function as the voice of our Brands and Members and provide internal feedback on how Material Bank can better improve their services
You might be a fit if you have:
- Fluency in English
- Additional second language: German, Italian, French or Spanish
- 2 - 4 years relevant work experience in a customer success role
- A growth and development mindset, not afraid to pick up the phone
- Demonstrated ability to establish relationships, credibility, present, and to communicate effectively at all levels of an organization
- Ability to influence others
- Experience successfully managing customer engagements and satisfaction
- Excellent presentation, written and verbal communication skills
- Proven time management skills with the ability to prioritize tasks
Material Bank Leadership Principles:
- Speed Matters
- Good Judgment
- Simplify
- Think Big
- Team Player
- Drive Results
What we offer:
- A fun and flexible work environment
- Hybrid working pattern
- Competitive package and benefits
About Material Bank
Material Bank is the world’s largest material marketplace for the architecture and design industry, providing the fastest and most powerful way to start and manage a design project.
Material Bank connects design professionals to thousands of manufacturers through facilitating brand discovery, sales rep engagement, and material sampling. Our powerful material database and proprietary distribution facility allow members to order samples to be delivered free of charge overnight.
Material Bank was founded by Adam Sandow in 2018, and has deeply transformed how the Architecture and Design industry works in the United States. It’s an exciting time for the company - Material Bank is growing rapidly and expanding the business to Europe with regional headquarters based in Paris. Candidates who join us will have the unique opportunity to define, build, and shape our European business.
Learn more about us at www.materialbank.eu
