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Virtual assistant
il y a 4 semaines
Position: Remote Assistant - Full time - 3 months initial contract
Are you passionate about delivering top-notch customer service and have an eye for detail? Do you thrive in a dynamic, fast-paced environment? If so, Paris Fun Tours is looking for dedicated and motivated Remote Assistants to join our team As a key player in our operations, you'll help ensure that our customers have unforgettable experiences while exploring the beauty of Paris.
About Us
At Paris Fun Tours, we are passionate about bringing the magic of Paris to life for our customers. As a leading tour company, we specialize in creating unique, immersive experiences that showcase the rich history, art, and culture of the City of Lights. From guided tours of iconic landmarks like the Eiffel Tower and Notre-Dame to hidden gems and local secrets, we strive to make every journey unforgettable. Our dedicated team is committed to delivering exceptional service and ensuring that each visitor leaves with cherished memories of their time in Paris.
Work Hours:
CEST time - Paris
Morning: 9:00 AM - 12:00 PM
Afternoon/Evening: 1:30 PM - 8:30 PM
Although candidates can apply from anywhere on the globe, they must be available for this position at CEST times.
Responsibilities:
-Passenger Manifests: Accurately create and send passenger manifests to assigned tour guides.
-Customer Check-ins: Manage customer check-ins throughout the day using our API software (Bokun).
-Tour Guide Assignments: Assign tour guides on different time slots based on their performance and customer reviews
- Coordinate with tour guides to ensure they are aware of their schedules and any changes.
-Customer Support: Handle customer inquiries, refund requests, and provide assistance via chat, email, and call. Assist customers in finding meeting points over the phone, using pictures and other resources.
-Expense Tracking: Collect and organize vouchers and receipts daily to monitor company spending.
-Payroll Preparation: Gather monthly invoices to assist with payroll processing.
-Ticket Management: Track and manage necessary ticket purchases for tours.
- Occasionally : Schedule and manage meetings, appointments, and events for the team, handle any emergencies or last-minute changes, such as cancellations or unexpected issues during tours.
- Assist in onboarding new team members by providing necessary information and support.
- Manage company email inboxes
-For travel agents : Answer their requests and provide detailed quotes for various services.
Qualifications:
- Language Proficiency: Native-level English (Mandatory)
- Additional Language Skills: Spanish and/or French (Preferred)
- Bachelor's degree minimum in relevant field
- Industry Experience: Previous experience in the tourism industry is highly desirable.
- Experience with customer service and booking management ( Mandatory)
- Knowledge about Paris and French culture are appreciated
- Freelance status preferred
- Experience with API softwares such as Bokun, and Tripadvsor/ Viator is highly appreciated
Position Type: Remote
3 months initial contract, possibility of working full time with a long-term contract later if the candidate wishes to and if approved by the company.
Candidates will be given an Employee Handbook, and will be required to have their own computer and phone for this position.
