Customer Success Manager
il y a 2 semaines
Au cœur de la transformation digitale et de la tech, Synchrone - 1600 collaborateurs - accompagne ses clients, grands groupes français et internationaux, sur des missions à forte valeur ajoutée en consulting bancaire et financier, cybersécurité et sécurité des réseaux, stratégie et projets digitaux, infracloud, web/mobile et applicatif, data, etc.
Nos secteurs de prédilection : Luxe, Banque/Assurance, Retail, Transport, Média & Télécoms, Energie & Environnement, Internet & Software, Industrie & Services.
ESN engagée, inclusive et handi-accueillante, Synchrone recrute et reconnait tous les talents
Descriptif du poste
Parlons de votre mission
Au sein de Synchrone, société de conseil leader de la transformation digitale, vous serez Customer Success Manager pour l'un de nos clients.
Grâce à des compétences éprouvées sur le poste, vous :
- Coordonnerez les parties prenantes d'un ou plusieurs projets de déploiement du TMS vers l'atteinte des enjeux métiers,
- Conduirez l'étude d'impact métier en mettant en évidence les écarts,
- Etablirez et maintiendrez la cartographie du pays,
- Participerez aux UAT pays et formerez les ambassadeur.drice.s,
- Suivrez l'atteinte des enjeux métier et l'adoption des process,
- Rédigerez le dossier de déploiement sur les aspects métier,
- Evaluerez la maîtrise des key-users et utilisateur.trice.s métier,
- Animerez la communauté métier des expert.e.s du sous-domaine,
- Piloterez les best practices et retour d'expériences.
Parlons de vous
Vous avez l'esprit d'équipe, un bon relationnel ainsi qu'une grande capacité d'adaptation et d'analyse avec une rigueur et une méthodologie de haute fiabilité.
De formation bac+5, vous bénéficiez d'au moins 3 ans d'expérience sur un poste similaire.
Parlons de vos compétences
Pour vous épanouir sur ce poste, vous êtes à l'aise dans les environnements suivants :
- .Net (compétence principale)
- React (compétence secondaire optionnelle)
- Microsoft Azure
- SQL Server
- DevOps
- Agile
- CICD
Rejoindre Synchrone, c'est faire partie d'une société qui privilégie la co-construction et le bien-être de ses salariés. Vous évoluez au sein d'un modèle à taille humaine et devenez un acteur clé du développement de votre société.
Carrière et accompagnement | Management de proximité et suivi RH dédié, programme de développement de compétences
INPULSE 2 | Projets transverses (recrutement, formation, AO, référent sur site, cooptation, apport d'affaires) rétribués par des primes
United Heroes x Synchrone | Programme sport & bien-être : challenges, coaching, webinaires () via une app dédiée et récompenses toute l'année
RSE | Engagement QVCT (organisation de travail mixte, équilibre pro/perso, diversité) et Environnemental (Top 3% des ESN engagées).
Avantages RH | Prime de participation aux bénéfices et prime de vacances, indemnités de télétravail, Plan Epargne Retraite Entreprise Collectif,
Notre process de recrutement :
Echange téléphonique | Préqualification et définition de vos attentes
Entretien RH | Echange sur votre parcours et votre projet professionnel, présentation du groupe et de ses valeurs
Entretien Manager | Validation des compétences, présentation des missions et contextes clients
Entretien Ambassadeur | Partage d'expériences, questions opérationnelles et techniques
✅ Entretien Directeur de Département | Finalisation des échanges avant l'envoi de la proposition de collaboration
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