Customer Success Manager

il y a 2 semaines


Lille, Nord, France Synchrone Temps plein
On se synchronise

Au cœur de la transformation digitale et de la tech, Synchrone - 1600 collaborateurs - accompagne ses clients, grands groupes français et internationaux, sur des missions à forte valeur ajoutée en consulting bancaire et financier, cybersécurité et sécurité des réseaux, stratégie et projets digitaux, infracloud, web/mobile et applicatif, data, etc.

Nos secteurs de prédilection : Luxe, Banque/Assurance, Retail, Transport, Média & Télécoms, Energie & Environnement, Internet & Software, Industrie & Services.

ESN engagée, inclusive et handi-accueillante, Synchrone recrute et reconnait tous les talents

Descriptif du poste

Parlons de votre mission

Au sein de Synchrone, société de conseil leader de la transformation digitale, vous serez Customer Success Manager pour l'un de nos clients.

Grâce à des compétences éprouvées sur le poste, vous :
- Coordonnerez les parties prenantes d'un ou plusieurs projets de déploiement du TMS vers l'atteinte des enjeux métiers,
- Conduirez l'étude d'impact métier en mettant en évidence les écarts,
- Etablirez et maintiendrez la cartographie du pays,
- Participerez aux UAT pays et formerez les ambassadeur.drice.s,
- Suivrez l'atteinte des enjeux métier et l'adoption des process,
- Rédigerez le dossier de déploiement sur les aspects métier,
- Evaluerez la maîtrise des key-users et utilisateur.trice.s métier,
- Animerez la communauté métier des expert.e.s du sous-domaine,
- Piloterez les best practices et retour d'expériences.

Parlons de vous​​​​​​​

Vous avez l'esprit d'équipe, un bon relationnel ainsi qu'une grande capacité d'adaptation et d'analyse avec une rigueur et une méthodologie de haute fiabilité.

De formation bac+5, vous bénéficiez d'au moins 3 ans d'expérience sur un poste similaire.

Parlons de vos compétences

Pour vous épanouir sur ce poste, vous êtes à l'aise dans les environnements suivants :
  • .Net (compétence principale)
  • React (compétence secondaire optionnelle)
  • Microsoft Azure
  • SQL Server
  • DevOps
  • Agile
  • CICD
Pourquoi nous rejoindre ?

Rejoindre Synchrone, c'est faire partie d'une société qui privilégie la co-construction et le bien-être de ses salariés. Vous évoluez au sein d'un modèle à taille humaine et devenez un acteur clé du développement de votre société.

Carrière et accompagnement | Management de proximité et suivi RH dédié, programme de développement de compétences

INPULSE 2 | Projets transverses (recrutement, formation, AO, référent sur site, cooptation, apport d'affaires) rétribués par des primes

United Heroes x Synchrone | Programme sport & bien-être : challenges, coaching, webinaires () via une app dédiée et récompenses toute l'année

RSE | Engagement QVCT (organisation de travail mixte, équilibre pro/perso, diversité) et Environnemental (Top 3% des ESN engagées).

Avantages RH | Prime de participation aux bénéfices et prime de vacances, indemnités de télétravail, Plan Epargne Retraite Entreprise Collectif,

Notre process de recrutement :

Echange téléphonique | Préqualification et définition de vos attentes

Entretien RH | Echange sur votre parcours et votre projet professionnel, présentation du groupe et de ses valeurs

Entretien Manager | Validation des compétences, présentation des missions et contextes clients

Entretien Ambassadeur | Partage d'expériences, questions opérationnelles et techniques

Entretien Directeur de Département | Finalisation des échanges avant l'envoi de la proposition de collaboration


  • Global Sales

    il y a 4 semaines


    Lille, Nord, France CSG Talent Temps plein

    Global Sales & Key Account Manager - Consumer/RetailDo you have strong relationships and sales experience within the French retail market? Are you looking to join an internationally established leader in the consumer products world?This is an opportunity to join a global leader in the Testing, Inspection, and Certification space that is looking to further...

  • Change Manager

    il y a 1 mois


    Lille, Nord, France Decathlon France Temps plein

    Within the Decathlon Group, the Sports & Value Chain divisions bring together our Product design, conception and industrial activities as well as our Supply Chain domain. The organization is structured around high-profile brands well known to our customers (Domyos, Quechua, Btwin, etc.) as well as other international brands grouped together into integrated...

  • [VO2 Force]

    il y a 2 semaines


    Lille, Nord, France VO2 Group Temps plein

    Descriptif du poste Tech and Digital Consulting Company, VO2 Group is an independent international enterprise that unleashes the transformative power of technologies to propel major brands into an era of endless possibilities. As the leading independent French group, established on equal terms, we operate from Paris, Lille, Montreal, Toronto, Shanghai,...


  • Lille, Nord, France Decathlon France Temps plein

    Description de poste en françaisWithin the Decathlon Group, the Purchasing organization is a key contributor to the corporate value creation and risk management. The organization is structured around high-profile brands well known to our customers (Domyos, Quechua, BTWIN, etc.) and working hand in hand with our Industrial Process division, supporting our...


  • Lille, Nord, France IÉSEG School of Management Temps plein

    Lille Economics and Management (LEM, CNRS UMR 9221) and IÉSEG School of Management invite applications for a fully funded Ph.D. position in Marketing and Sales -Conversational Dynamics and Intelligence at its Lille Campus.PROJECT DESCRIPTIONCustomer service is based on conversations between customers and companies. Within this research project, the goal is...


  • Lille, Nord, France Amazon France Transport SAS Temps plein

    At Amazon, we need talented and experienced individuals to help us operate safely and efficiently. As a Senior Workplace, Health and Safety (WHS) Specialist, your role is key to driving improvements on-site and at a regional level. You’ll help your colleagues maintain high standards, all while driving a culture of safety and inclusivity on your site.Key...


  • Lille, Nord, France Lifetime Products Temps plein

    Description de l'entrepriseLifetime Products (www.lifetime.com) est une société créée en 1986 à Clearfield dans l’état de l’Utah aux Etats Unis. La société s’est tout d’abord fait connaitre grâce à ses panneaux de basket Quick Adjust® ajustables en hauteur. Grâce à ce produit Lifetime est devenu leader mondial sur le marché et a...


  • Lille, Nord, France AXYWAY Temps plein

    Nous sommes la filiale de conseil en management d’un groupe de conseil international de renom (8.000 personnes).Dans le cadre de la forte croissance de notre practice achat, nous recherchons pour notre bureau lillois, un consultant SIRH expérimenté pour la gestion du RUN des évolutions et anomalies sur les modules SAP SuccessFactors RCM/RMK &...


  • Lille, Nord, France M ALMATECH Temps plein

    Créée en 2017, Origami Marketplace accompagne les marques et les enseignes dans le développement de business models circulaires et leur transformation digitale en leur permettant de proposer une offre de seconde main via une plateforme marketplace.Nos valeurs « l’innovation, l’esprit d’équipe et d’initiative » sont les piliers d’Origami...

  • PYTHON / R Developer (M/F)

    il y a 2 semaines


    Lille, Nord, France Davidson Temps plein

    Joining Davidson not only means joining a group of 3,000 consultants in 6 countries and 2 continents, but also joining a company that has been voted a Great Place To Work France and Europe by its employees for no less than 4 years, as well as one of the largest B Corps in France, named Best in the World in the employees" category in 2022! (B Corps" form a...

  • HVAC CVC Engineer

    il y a 2 semaines


    Lille, Nord, France Davidson Temps plein

    Joining Davidson not only means joining a group of 3,000 consultants in 6 countries and 2 continents, but also joining a company that has been voted a Great Place To Work France and Europe by its employees for no less than 4 years, as well as one of the largest B Corps in France, named Best in the World in the employees" category in 2022! (B Corps" form a...

  • Developper .NET

    Il y a 2 mois


    Lille, Nord, France IBM France Temps plein

    IntroductionA career in IBM Consulting embraces long-term relationships and close collaboration with clients across the globe.You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your...


  • Lille, Nord, France Vinci Temps plein

    Axians est la marque de VINCI Energies dédiée aux solutions ICT. Fortement implanté en Europe, Axians est un réseau agile de 225 entreprises présentes dans 22 pays, soit 10 000 collaborateurs pour un CA de 2,3 Mds €. Axians accompagne ses clients - entreprises privées, secteur public, opérateurs et fournisseurs de services - dans la transformation...

  • Ingénieur systèmes F/H

    il y a 1 mois


    Lille, Nord, France Vinci Temps plein

    QUI SOMMES-NOUS ?Axians est la marque de VINCI Energies dédiée aux solutions ICT. Fortement implanté en Europe, Axians est un réseau agile de 225 entreprises présentes dans 22 pays, soit 10 000 collaborateurs pour un CA de 2,3 Mds €. Axians accompagne ses clients - entreprises privées, secteur public, opérateurs et fournisseurs de services - dans la...


  • Lille, Nord, France Alter Solutions Temps plein

    Description de l'entrepriseALTER SOLUTIONS is a consulting and technology expertise company founded in 2006. Our mission is to support our clients in their digital transformation challenges. Our services are structured around the following expertise areas:Software DeliveryInfrastructure & Cloud ComputingAgile IT PerformanceBusiness PerformanceOur success...

  • Process engineer

    il y a 2 semaines


    Lille, Nord, France Davidson Temps plein

    Joining Davidson not only means joining a group of 3,000 consultants in 6 countries and 2 continents, but also joining a company that has been voted a Great Place To Work France and Europe by its employees for no less than 4 years, as well as one of the largest B Corps in France, named Best in the World in the employees" category in 2022! (B Corps" form a...


  • Lille, Nord, France Celeos SAS Temps plein

    An Inside Look at CELEOSCELEOS is an innovative medical device manufacturer acting predominantly in oncology segment for human surgical applications. We are looking for a Quality Assurance and Regulatory Affair Engineer Apprentice with knowledge of the medical device field to take part of the growing company.CELEOS is a DeepTech and HealthTech company...


  • Lille, Nord, France Celeos SAS Temps plein

    This is a work-study type of offer. you need to be registered in 1st or 2nd year of master in QARA field. An Inside Look at CELEOSCELEOS is an innovative medical device manufacturer acting predominantly in oncology segment for human surgical applications. We are looking for a Quality Assurance and Regulatory Affair Engineer Apprentice with knowledge of the...

  • Customer Success Manager

    il y a 1 semaine


    Lille, Hauts-de-France Hornetsecurity Temps plein

    {"h2": "About the Role", "p": "We are seeking a highly motivated and customer-centric professional to join our dynamic team as a Customer Success Manager. In this role, you will be responsible for ensuring our customers achieve their goals and objectives by providing top-notch support, identifying their needs, and delivering exceptional experiences. As a...

  • Customer Success Specialist

    il y a 4 semaines


    Lille, Hauts-de-France Javelot Temps plein

    {"title": "Customer Success Specialist", "content": "Transforming Agriculture with TechnologyJavelot is a pioneering company in the agricultural sector, dedicated to making post-harvest management simpler, more efficient, and more responsible. We are seeking a highly motivated and detail-oriented Customer Success Specialist to join our team.Key...

  • Customer Success Manager

    il y a 3 semaines


    Lille, France Hornetsecurity Temps plein

    Are you passionate about making customers happy and thrive in fast-paced environments? We're looking for a motivated and customer-centric professional to join our dynamic team in either Lille or Paris! In this role, you'll be the key to our customers' success - providing top-notch support, identifying their needs, and ensuring they get the most out of our...

  • Customer Success Manager

    il y a 3 semaines


    Lille, France Hornetsecurity Temps plein

    Are you passionate about making customers happy and thrive in fast-paced environments? We're looking for a motivated and customer-centric professional to join our dynamic team in either Lille or Paris! In this role, you'll be the key to our customers' success - providing top-notch support, identifying their needs, and ensuring they get the most out of our...

  • Customer Success Manager

    il y a 3 semaines


    Lille, Hauts-de-France Synchrone Temps plein

    Présentation du posteVous rejoindrez Synchrone, société de conseil leader de la transformation digitale, en tant que Customer Success Manager pour l'un de nos clients.Vous serez chargé de coordonner les parties prenantes d'un ou plusieurs projets de déploiement du TMS vers l'atteinte des enjeux métiers, en conduisant l'étude d'impact métier et en...

  • Customer Success Specialist

    il y a 3 semaines


    Lille, Hauts-de-France Javelot Temps plein

    About JavelotJavelot is a leading company in the agricultural sector, specializing in digital transformation and post-harvest management. Our mission is to simplify, optimize, and make agriculture more responsible for future generations.Job DescriptionWe are seeking a highly motivated and organized Junior Customer Success bilingual to join our Customer...

  • Customer Success Specialist

    il y a 3 semaines


    Lille, Hauts-de-France Javelot Temps plein

    About JavelotJavelot is a leading company in the agricultural sector, specializing in digital transformation and post-harvest management. Our mission is to simplify, optimize, and make agriculture more responsible for future generations.Job DescriptionWe are seeking a highly motivated and organized Junior Customer Success bilingual to join our Customer...


  • Lille, France MBway Temps plein

    POSTE : Une formation ou un emploi : et pourquoi pas les deux ? Vous préparerez en contrat d'apprentissage au sein de notre école de management , un Bac+5 Management Commerce & Entrepreneuriat (Titre certifié de niveau 7 – Bac +5 certifié par l'Etat et validant 300 crédits ECTS). Nous recrutons pour notre partenaire un.e Customer Success...


  • Lille, Hauts-de-France Javelot Temps plein

    About JavelotJavelot is a leading company in the agricultural sector, specializing in digital transformation and post-harvest management. Our mission is to simplify, optimize, and make agriculture more responsible for future generations.Job DescriptionWe are seeking a highly motivated and organized Junior Customer Success Specialist to join our team. As a...


  • Lille, Hauts-de-France Hornetsecurity Temps plein

    {"h2": "About the Role", "p": "At Hornetsecurity, we're on a mission to enhance our growth by developing our business and creating a positive corporate culture. As a Customer Success Manager, you'll play a crucial role in driving customer satisfaction and identifying opportunities for improvement. Your expertise in IT security and customer-centric approach...


  • Lille, Hauts-de-France Hornetsecurity Temps plein

    Unlock Customer Success with HornetsecurityAs a key member of our team, you will play a vital role in ensuring our customers achieve their goals with our services. Your exceptional communication skills and ability to understand customer needs will make you a valuable asset to our organization.Key Responsibilities:Provide top-notch support to existing...

  • Customer Success Manager

    Il y a 2 mois


    Lille, France Synchrone Temps plein

    Descriptif du poste Parlons de votre mission Au sein de Synchrone, société de conseil leader de la transformation digitale, vous serez Customer Success Manager pour lun de nos clients. Grâce à des compétences éprouvées sur le poste, vous : - Coordonnerez les parties prenantes d'un ou plusieurs...

  • Customer Success Manager

    il y a 3 semaines


    Lille, France Karnott Temps plein

    **> Qui sommes-nous ?** Karnott permet aujourd’hui à plus de 1700 entreprises du monde agricole et viticole de suivre leurs travaux de manière automatisée, sans avoir recours à la saisie manuelle. Autour d’un socle IOT d’un boîtier et capteurs renvoyant la position des matériels agricoles, nous avons construit une plateforme de services...

  • Customer Success

    Il y a 2 mois


    Lille, France Javelot Temps plein

    At Javelot, we firmly believe that technology is a source of progress for agriculture. We are a company from the agricultural sector (#AgriTech) with the ambition to become the leader in the digital transformation of post-harvest management. Our priority is to support our clients (cooperatives, agricultural traders, farmers) in their transition to zero...


  • Lille, Hauts-de-France Octopus Energy Group Temps plein

    Join Our Team as a Customer Success Specialist B2CDans le cadre de notre croissance forte, nous recherchons des personnes enthousiastes pour renforcer notre équipe. Nous sommes à la recherche d'un ambassadeur de la marque qui sera à la fois passionné par l'idée d'aider nos clients et concerné par la transition...


  • Lille, Hauts-de-France AG2R LA MONDIALE Temps plein

    About the Company:AG2R LA MONDIALE is a leading provider of financial services in France, dedicated to delivering top-quality services to our clients. We are seeking a Customer Service Advisor to join our team in a dynamic work environment where you can grow and develop professionally.Job Title: Customer Service Advisor ReceptionistContract Type:PermanentJob...

  • Customer Supply Manager

    Il y a 4 mois


    Lille, France Exotec Temps plein

    Chez Exotec, nous mettons l’excellence technologique au service de la redéfinition des relations entre humains et robots.A travers le monde, nos solutions révolutionnent la façon dont nos clients délivrent leurs produits aux consommateurs finaux. Nous contribuons au succès des plus grandes marques du commerce et de l’industrie, tout en améliorant...

  • Customer Care Specialist

    il y a 1 mois


    Lille, Hauts-de-France AG2R LA MONDIALE Temps plein

    About the RoleAs a Client Service Representative at AG2R LA MONDIALE, you will play a vital role in providing exceptional customer service to our clients. Your primary responsibility will be to assist clients with their health insurance queries and concerns, ensuring that they receive the best possible support and guidance.Key ResponsibilitiesAccommodate and...

  • Success Manager

    il y a 1 mois


    Lille, France ProfiCircle Temps plein

    About ProfiCircle:ProfiCircle is a cutting-edge digital platform that revolutionizes warehouse equipment procurement. We connect buyers with a network of suppliers through an innovative auction system, ensuring the best prices and top-quality service. Our mission is to simplify and optimize the purchasing process for businesses across Europe.Position...


  • Lille, Hauts-de-France Leroy Merlin Temps plein

    About the RoleWe are seeking a highly skilled and motivated individual to join our team as a Customer Experience Specialist. As a key member of our Customer Service department, you will be responsible for delivering exceptional customer experiences and ensuring that our clients receive the highest level of service.Key ResponsibilitiesRespond to customer...