Senior Customer Success Manager
il y a 4 jours
As a Senior Customer Success Manager SMB, your main missions are to develop trustworthy relationships with clients & ensure they are successful in achieving their business goals thanks to our products & services, coach the Team on best practises and contribute to build processes.
Scope & Responsibilities :
Act as the key partner for your clients to help them achieve their Employer Branding & Recruitment objectives once they have completed their onboarding Develop trustworthy relationships with your clients : by monitoring user's product adoption to ensure they are getting maximum value from it by partnering with clients on all employer branding and hiring topics thanks to your strong expertise by identifying needs and proposing solutions that will bring more value to customers - some of which may lead to upsell opportunities by facilitating the implementation of the proposals and following up to measure impact Anticipate and prevent potential sources of dissatisfaction by building impactful success plans tailored to client's needs in order to mitigate churn rates Advocate for client needs and collecting, prioritizing & sharing client feedback internally in order to contribute to product, offer (pricing and packaging) and process improvements Leading cross-team projects to impact positively the department and WTTJ business Onboarding, mentoring and supporting team members' performance Contributing to build projects in order to improve CSM processes and methods with agility and adaptability OnboardingFirst, you will experience our corporate onboarding process which consists of discovering all of our teams and projects. Then, you will enjoy a specific onboarding dedicated to the Customer Management team and your role (demos, phone pitch, documentations...) The idea is to give you all the necessary keys to reach your targets
What you will find at Welcome to the jungleAn ambitious project in the recruitment and employer branding sector... and lots of ideas to make it grow A team of 300+ people who are united, enthusiastic and passionate about building and growing our project. Extremely varied skills (video production, tech, content, operations, etc.) and therefore a rich and stimulating work environment.
The main thing is that everyone can progress in the best conditions
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