Customer Success Specialist

il y a 1 mois


Paris, Île-de-France Dayuse Temps plein
Who do we need?


Our Customer Care Department is looking for a dynamic, motivated Customer Care Specialist based in our office in Montreal to contribute to the development of our presence across our European market.

This role will ensure day-to-day business relationship management between both partners (B2B) as well as clients (B2C) and include the following:

Liaise between the guest and hotels: modification of reservations, handling special requests and inquiries by phone and e-mail

Coordination of reservation requests including eventual book-out situations

Processing reviews, complaints, and claims via several online tools and CRMs

Deliver a high level of guest satisfaction management (we offer a 100% response service)

Moderation of hotel partner exchanges (availabilities, new property pictures, offer improvement etc.)

Constant collaboration with account managers to optimize and improve the performance of a vast partner portfolio

Building productive commercial relationships with accommodation partners across multiple markets an
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