Customer Success Specialist
il y a 1 mois
Our Customer Care Department is looking for a dynamic, motivated Customer Care Specialist based in our office in Montreal to contribute to the development of our presence across our European market.
Liaise between the guest and hotels: modification of reservations, handling special requests and inquiries by phone and e-mail
Coordination of reservation requests including eventual book-out situations
Processing reviews, complaints, and claims via several online tools and CRMs
Deliver a high level of guest satisfaction management (we offer a 100% response service)
Moderation of hotel partner exchanges (availabilities, new property pictures, offer improvement etc.)
Constant collaboration with account managers to optimize and improve the performance of a vast partner portfolio
Building productive commercial relationships with accommodation partners across multiple markets an
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Mid-Market Customer Success Specialist
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Customer Success Specialist
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Customer Success Growth Specialist
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Customer Success Specialist
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Customer Success Specialist
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Customer Success Specialist
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Customer Success Specialist
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Customer Sucess Manager
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Customer Success Manager
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