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Mid-Market Customer Success Specialist
Il y a 3 mois
Company Overview
Traackr is a leading global SaaS technology firm that offers a data-centric influencer marketing platform. This platform empowers marketers to enhance their investments, streamline their campaigns, and scale their programs effectively. Our clientele includes some of the largest corporations in the beauty and personal care sectors, as well as innovative indie brands that recognize the importance of influencer management and engagement in their marketing strategies.
We pride ourselves on being a remote-first organization, with additional office locations in major cities worldwide for those who prefer in-person collaboration.
Company Culture
At Traackr, we are fortunate to have a diverse team of dedicated and respectful individuals from various backgrounds. Our workplace culture is built on mutual respect, guided by core values such as:
- Trust: We cultivate trust with our team, clients, creators, and partners through transparency and integrity.
- Diversity: We believe that diverse perspectives lead to superior outcomes, and we welcome all voices.
- Value: Our actions are aimed at creating real value for our clients and colleagues, as our success is intertwined with theirs.
- Ownership: We take initiative and pride in tackling challenges, holding ourselves accountable for our commitments.
- Mutual Success: We align our goals with those of our clients, fostering collaboration and empathy as the foundation of our achievements.
We also emphasize team bonding through various employee-led initiatives, including engaging activities like the Traackr Summer Olympics.
Position Overview
As a Mid-Market Customer Success Specialist, you will be responsible for ensuring the successful deployment of Traackr for our global clients, particularly focusing on those based in the US and Europe.
Your role will involve collaborating with mid-market clients to enhance the implementation and utilization of Traackr, enabling their teams to achieve their influencer program objectives. Our goal is to provide an exceptional experience for every client at every interaction, transforming them into enthusiastic advocates of our technology.
Key Responsibilities
- Develop customized onboarding and training strategies for new clients, utilizing coaching and case studies to ensure they effectively learn and succeed with the Traackr platform.
- Identify key performance indicators for clients' influencer initiatives to establish both quantitative and qualitative measures of success.
- Utilize insights on current program challenges to elevate the Traackr product while aligning with strategic program objectives.
- Monitor client adoption and usage metrics, addressing any issues proactively.
- Collaborate with Client Partners and fellow Customer Success Specialists to implement strategic account management practices, identifying and addressing potential risks and growth opportunities.
Qualifications
- A minimum of 5 years of experience in customer success management.
- Familiarity with SaaS technologies, preferably within marketing or communication ecosystems.
- Experience in the beauty or influencer marketing sectors.
- Strong public speaking and presentation abilities, with experience in leading dynamic workshops for diverse audiences.
- Exceptional written and verbal communication skills, capable of engaging with clients at all organizational levels.
- A collaborative mindset, demonstrating a commitment to teamwork while contributing individually.
- Experience in a consultative role with clients, comfortable conducting workshops and high-level discussions regarding objectives and outcomes.
- A bachelor's degree is required.
Benefits
- Competitive salary.
- Remote work options with hybrid flexibility and home office setup stipend.
- Access to coworking spaces for collaborative work.
- Comprehensive health, dental, and life insurance coverage for you and your dependents.
- Flexible vacation policy and holiday schedule tailored to your needs.
- Paid parental leave to support quality time with family.
- Opportunities for career development, including both internal and external training programs.
This position is designed to be remote, with the understanding that occasional in-person attendance may be necessary for training sessions, meetings, and team events as determined by management.
Traackr is an Equal Employment Opportunity employer, committed to diversity and inclusion in the workplace.
