Customer Success Manager

Trouvé dans: Talent FR 2A C2 - il y a 2 semaines


Paris, France Septième Étage Temps plein

L'entreprise

Créée en 2015, cette plateforme de formation permet aux entreprises d'améliorer les compétences de leurs collaborateurs.

Elle offre des méthodes d'apprentissage conçues pour s'intégrer dans tous les contextes professionnels. Cette start-up distribue le savoir directement au sein des équipes sur le terrain, permettant à chacun de jouer à la fois le rôle d'apprenant et de formateur. Aujourd'hui en croissance, elle souhaite développer sa partie Customer Success afin de mieux répondre aux besoins de ses clients.

Le poste

- En qualité de Customer Success Manager, votre rôle consistera à appréhender les besoins particuliers des comptes clients et à offrir un accompagnement personnalisé en réponse à ces besoins

- Vous jouerez un rôle clé en tant que principal point de contact des clients, et il vous faudra donc établir des relations solides avec eux.

- En plus d'être leur interlocuteur privilégié, vous contribuerez à la fidélisation et à la stratégie de vente croisée.

- Soutenir la gestion des projets et accompagner dans le processus de changement des entreprises.

- Exploiter et améliorer l'analyse des données d'utilisation afin d'anticiper les besoins et évaluer la satisfaction des utilisateurs

Le profil recherché

- Minimum 4 ans d'expériences sur un poste de Customer Success Manager

- Tu adhères à la vision et aux principes de l'entreprise et souhaites en faire partie

- Tu es attiré(e) par les technologies et le monde de l'Edtech

- Une excellente maîtrise du français est requise (comprenant une élocution claire et une orthographe et une grammaire impeccables), ainsi qu'un niveau d'anglais avancé


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