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Desktop Support Technician
Il y a 4 mois
Key Roles and responsibilities
- End user support on Windows Win7 / Win 10 (Proficient) / Mac OS
- Setup of new Desktop / Laptop for users (Windows Installations /Profile configurations)
- Troubleshooting & coordinating with the respective vendors on hardware related issues.
- Installing and troubleshooting printers and coordinating with vendor for hardware issue.
- Providing support to remote users using remote desktop tools
- Providing support for video conferencing, VC equipment’s.
- Monitor the relevant queues and work on tickets (ServiceNow) assigned or assign tickets to self and work
- Keeping track of assigned tickets and close / resolve them within SLA.
- Installations of the Windows in the new laptops /Desktops and replicating configurations from old machine. Microsoft SCCM OS Deployment
- Troubleshoot software related issues.
- Working on the compliance piece, Bit locker, antivirus, SCCM. Maintaining the data for assigned compliance, project activities in EUC support.
- Coordinating with various offshore teams, H&F support for Wintel, Network Towers.
- Fundamental knowledge of VOIP, Conference Meeting Rooms Administration, Projectors etc.
- Knowledge of Office 365/OneDrive for business/Skype for Business Client,
- Basic Network and Wi-Fi Troubleshooting.
