Customer Success Lead
il y a 2 semaines
About Carbonfact
The fashion industry accounts for approximately 5% of global greenhouse gas emissions (GHG). More and more companies are using Carbon Management Platforms to measure and create reduction plans. However, most of these solutions are generalist and, therefore, not tailored to fashion companies. Those companies require detailed insights on the impacts of materials, manufacturing processes, or the “life cycle analysis” impact of their products.
This is why we developed Carbonfact, the only Carbon Management Platform dedicated to the textile and fashion industry. Our platform automates life-cycle assessment at the product level, enabling brands to gain a high resolution of their Scope 3 emissions and model out product-level change on the company’s broader environmental trajectory.
Brands and fashion groups from all over the world are already using Carbonfact (e.g. New Balance, Carhartt, Allbirds, A.P.C., Armedangels, Happy Socks, etc.) and we raised $2 million from Y Combinator (Airbnb, Dropbox, etc), Alven (Dataiku, Algolia, Qonto, etc) and angel investors in 2021.
What your role will be
As the first Customer Success Lead to join the company, you will report directly to Angie Wu (ex-Airbnb) and will play a crucial role in deploying Carbonfact customers.
Your end goal will be the same as everyone in the company: making our customers delighted and helping them reduce their environmental impacts.
Your responsibilities include:
Drive the deployment of key accounts from start to thrill
- Onboard customers with strong engagement from the kickoff meeting to the full implementation of data systems
- Collaborate with the Data team to ensure a solid foundation at onboarding and streamline communication during the whole onboarding phase
- Manage each customer with clear project roadmaps to ensure Carbonfact helps them reach their goals
Collaborate with other teams (especially Data, Engineering, Science and Product) on internal processes and customer feedback
- Partner with product and engineering teams to improve automation
- Perform basic data analysis
- Drive data collection KPI with customers
Grow customer loyalty & enrich Carbonfact product roadmap
- Identify and manage new stakeholders at companies
- Create a consistent feedback loop with customers to enrich the product roadmap
What we are looking for
We're looking for an A Player capable of leading the deployment and the cruising mode of strategic customer accounts. Here is a list of key attributes we look for:
- Able to face strategic customers: proven track record in a B2B customer-facing role managing different stakeholders and internal teams
- Organized & reliable: strong project management & organizational skills (setting timeline, proactively following up, coordinating with internal teams), you can be trusted with your tasks, you collaborate effectively.
- Customer-driven: you are driven by customer satisfaction and have high standards
- Clarity: excellent verbal and written communication skills (project kickoff, regular customer meetings, emailing, project updates, etc.)
- Fluent in both French and English.
Regarding location, we are looking for someone based in Europe with a preference for Paris or Amsterdam.
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