Team Lead Customer Success
il y a 1 mois
**BIBAK (ex-La Consigne GreenGo) est une solution tech industrielle pour faciliter le retour des contenants et maximiser leur réemploi.**:
**Avec une ambition : engager un large mouvement pour faire du retour des contenants une action quotidienne.**:
**Nous recrutons, au sein du pôle opérations et sous la responsabilité de la COO, notre futur Team Lead Customer Success **:
**En contact direct avec les clients et les équipes internes, ton rôle consiste à**:
**Constituer et encadrer l’équipe Success au quotidien**:
**Recruter les membres de l’équipe Success**:
**Former et manager l’équipe Success au quotidien**:
**Définir et mettre en place la stratégie Success**:
**Définir la roadmap Success**:
**Définir les KPIs et le reporting Success**:
**Améliorer en continu les outils et les process de suivi client pour une meilleure efficacité opérationnelle et pour garantir la satisfaction des clients**:
**Mesurer la satisfaction globale des clients et contribuer à l’amélioration continue de la solution BIBAK**:
**Créer et envoyer les enquêtes NPS aux clients B2B**:
**Analyser les résultats et mener l’élaboration des plans d’actions correctives, en collaboration avec toutes les équipes internes**:
**Garantir l’avancée des différents chantiers d’amélioration de la satisfaction client**:
**Driver la performance de chaque client**:
**Analyser en profondeur la performance des clients sur les différents KPIs**:
**Contrôler l’envoi des rapports d’impact aux clients**:
**Elaborer des plans d’actions correctives pour améliorer la performance des clients**:
**Gérer les besoins day-to-day des clients lancés**:
**Gérer les commandes de réassort de tous les clients (contenants, caisses, etc.) avec les équipes Achats et Supply (jusqu’à la facturation)**:
**Gérer les demandes ponctuelles des clients**:
**Suivre l’exécution in-store des clients retail (stocks, présence de l’offre, merchandising, promo)**:
**Participer aux forecasts de contenants**:
**Ton profil**:
**Tu as une formation supérieure bac + 5 type école de commerce ou d’ingénieur ou équivalent**:
**Tu as 3 à 5 ans d’expérience en Relation Client / Customer Success Management au sein d’une start-up tech en environnement B to B**:
**Tu as une première expérience réussie en management (2 personnes minimum)**:
**Tu es à l’aise avec les chiffres, et tu as des compétences solides en data analytics**:
**Tu as un excellent relationnel, tu sais t’adapter à tout type d’interlocuteurs.**:
**Tu es sensible au développement durable et à l’économie circulaire et la mission de réduire les déchets te motive.**:
-
Customer Success Team Lead
il y a 1 mois
Paris, France SWEEP Temps plein**Sweep is hiring a Customer Success Team Lead, tasked with playing a crucial role in driving the success of our customers and ensuring the highest level of satisfaction.**: You will lead a dedicated team of Customer Success Managers, guiding them to deliver unparalleled support and value to our clients. Sweep maps climate and ESG data across an entire...
-
Team Lead Customer Success
il y a 1 mois
Paris 10e, France Leeto Temps plein**Descriptif du poste**: Nous avons comme ambition d’apporter la meilleure expérience possible à nos utilisateurs, tout en redéfinissant les standards du service client sur notre marché. Le rôle de l’équipe Customer Success est d’accompagner nos clients (CSE ou RH) dans l’accomplissement de leurs missions à travers Leeto. Elle est garante de...
-
Customer Success Manager Team Leader
il y a 2 jours
Paris, France AB TASTY Temps pleinAs Customer Success Manager (CSM) Team Leader, you will be responsible for managing daily operations and ensuring the CSM team reaches and maintains service levels and exceeds targets across all channels. You will lead and inspire the CSM team in charge of the french market, to deliver best in class service to our clients in order to drive incremental...
-
Customer Support Team Lead
il y a 6 jours
Paris, France Ledger Temps pleinWe're making the world of digital assets accessible and secure for everyone. Join the mission. Founded in 2014, Ledger is the global platform for digital assets and Web3. Over 20% of the world’s crypto assets are secured through our Ledger Nanos. Headquartered in Paris and Vierzon, with offices in UK, US, Switzerland and Singapore, Ledger has a team...
-
Head of Customer Experience
il y a 4 jours
Paris 9e, France PhantomBuster Temps plein**About the team**: As a market leader in Lead Generation Automation, we enable thousands of SMBs to boost their growth by finding and connecting with their ideal customers on major social media platforms. We’re a bootstrapped, profitable startup (60 team members) serving customers worldwide (with the US as our largest market). With a structured in-house...
-
Internship - Customer Success
il y a 1 mois
Paris 9e, France Digimind Temps plein**Who are we?** Digimind is the global leader in AI-Powered social listening platforms and market intelligence software, designed for brands and agencies who want to accelerate digital transformation through an insights-driven approach. Digimind’s best-in-class technology transforms social and online data into actionable business insights, enabling...
-
Team Lead Customer Experience
il y a 4 jours
Paris, France Brevo Temps pleinAs the recipient of 2022 Best in Biz SMBs and 2023 Built In Best Places to Work awards, we truly value creating a space where our team members and clients feel that they are heard and respected. North America is our fastest growing market and this is a heavily influential role. If you’re looking for a fast-paced and exciting environment where your...
-
Team Lead Customer Success Manager
il y a 1 mois
Paris, France Partoo Temps plein**QUI SONT ILS? \uD83D\uDC40** Partoo est une scale-up saas B2B qui a à cœur d’aider les commerces locaux, grandes entreprises ou PME à se rapprocher de leurs clients. Pour cela, ils ont développé une plateforme tout-en-un et différentes solutions qui s’articulent autour de 3 propositions de valeur : être visible, être choisi et acquérir de...
-
Customer Success Operations Manager
il y a 1 mois
Paris, France PhantomBuster Temps plein**About the company**: As a market leader in Lead Generation Automation, we enable thousands of SMBs to boost their growth by finding and connecting with their ideal customers on major social media platforms. We’re a bootstrapped, profitable PLG startup (50 team members) serving customers worldwide (with the US as our largest market). **About the...
-
Team Lead Customer Experience
il y a 3 semaines
Paris, Francia, France Brevo Temps pleinAs Customer Experience Team Lead, you will: Be a mentor and referent for your team members: give them advice to identify, understand and anticipate complex cases, explain processes, and help them develop their skills Ensure a smooth daily organization and administration management: make sure back-ups are available, manage schedules and leaves Be an...
-
Team Lead Customer Experience
il y a 3 semaines
Paris, Île-de-France Brevo Temps pleinAs Customer Experience Team Lead, you will:Be a mentor and referent for your team members: give them advice to identify, understand and anticipate complex cases, explain processes, and help them develop their skillsEnsure a smooth daily organization and administration management: make sure back-ups are available, manage schedules and leavesBe an advocate for...
-
Customer Success
il y a 3 jours
Paris 9e, France Free2Move Temps pleinBorn in 2016 from the merger of Groupe PSA and the TravelCar startup, Free2Move was created to simplify and guarantee mobility for everyone._ - Today, thanks to our agile and conquering state of mind, we bring together a set of new mobility services to meet the travel needs of our customers._ - Free2Move is the Nº1 reflex for more than 6 million users, in...
-
Sr. Manager Customer Success Emea
il y a 1 mois
Paris, France CyberArk Temps pleinDate: Feb 2, 2023- Location: France, Paris- Job Category: - Department: Customer Success**About CyberArk**: Reporting to the Director, Customer Success, you will contribute to the development and implementation of CyberArks Customer Success strategy, with particular emphasis on building and developing the team consisting of Customer Success Managers. This is...
-
Team Lead Customer Experience
il y a 2 semaines
Paris, France Sendinblue Temps pleinCollaboration and innovation, while staying humbly open is at the root of our identity. Brevo, formerly known as Sendinblue, is the leading Customer Relationship Management (CRM) suite designed to efficiently build meaningful customer relationships at scale in a fast changing digital world. With Brevo, businesses have a unified view of the customer journey...
-
Customer Success Manage
il y a 3 semaines
Paris, Francia, France Trustpair Temps pleinAbout the role: Trustpair is looking for a dynamic Customer Success Manager to join our Customer Department (9 people today) to ensure the satisfaction and success of our growing portfolio. Our new Customer Success Manager will handle an vast range of clients with a special focus on our brand new Italian market, as well as other international clients. As...
-
Customer Success Manage
il y a 3 semaines
Paris, Île-de-France Trustpair Temps pleinAbout the role:Trustpair is looking for a dynamic Customer Success Manager to join our Customer Department (9 people today) to ensure the satisfaction and success of our growing portfolio. Our new Customer Success Manager will handle an vast range of clients with a special focus on our brand new Italian market, as well as other international clients.As a...
-
Customer Success Manager
il y a 4 semaines
Paris 9e, France CM.COM Temps pleinThe Challenge To help us achieve this mission we are looking for an enthusiastic Customer Success Manager, to become part of our Customer Success team Location: Paris What you’ll do You will evolve in a cross functional perimeter and work closely together with your sales colleagues, other Customer Success Managers, Product, Development, Marketing and...
-
Customer Success Manager
il y a 1 mois
Paris, France Board International Temps pleinAt Board, we help enterprises plan smarter, drive outcomes and lead transformation with one single Intelligent Planning Platform. Trusted by thousands of leading organizations, over the last 28 years we have designed our Product with enterprise planning agility in mind and the passionate care of our people as our main driver. We strongly believe every...
-
Customer Success Manager
il y a 1 mois
Paris, France Board International Temps pleinAt Board, we help enterprises plan smarter, drive outcomes and lead transformation with one single Intelligent Planning Platform. Trusted by thousands of leading organizations, over the last 28 years we have designed our Product with enterprise planning agility in mind and the passionate care of our people as our main driver. We strongly believe every...
-
Team Lead Sme Customer Success France
il y a 4 semaines
Paris, France Partoo Temps plein**QUI SONT ILS? \uD83D\uDC40** Partoo est une scale-up saas B2B qui a à cœur d’aider les commerces locaux, grandes entreprises ou PME à se rapprocher de leurs clients. Pour cela, ils ont développé une plateforme tout-en-un et différentes solutions qui s’articulent autour de 3 propositions de valeur : être visible, être choisi et acquérir de...