Strategic Account Director – Europe

Take ownership of high-value strategic relationships across Europe, expanding key accounts, developing partner channels and unlocking new revenue across technology-enabled cash management solutions.

The opportunity

We are looking for an experienced, commercially driven Strategic Account Director to develop and grow relationships with a major customer and strategic partners across Europe. You will serve as the senior commercial point of contact for a portfolio of complex accounts, combining hands-on account leadership with business development, channel management and executive engagement.

This is a highly visible international role for someone who can navigate large organisations, build credibility with senior decision-makers and translate customer priorities into long-term commercial opportunities.

The Role:

• Own and develop a portfolio of strategic customers and partners across Europe.
• Build trusted relationships with stakeholders at operational, commercial and executive level.
• Create and execute account plans focused on retention, growth and long-term value creation.
• Manage indirect sales channels, including strategic partners, distributors and resellers.
• Anticipate customer needs and identify opportunities to broaden the relationship.

Business development and growth

• Identify and convert new revenue opportunities within existing customer and partner organisations.
• Position a broad portfolio covering cash automation, software and SaaS platforms, managed services and consulting solutions.
• Support the development of new projects arising from strategic partnerships.
• Work with regional commercial teams to expand relationships across countries and business units.
• Contribute directly to revenue growth, profitability and account retention targets.

Executive relationship management

• Develop relationships with senior leaders, including CEOs, Managing Directors, COOs, CFOs and Operations Directors.
• Act as a trusted commercial adviser by understanding each customer’s operational challenges, priorities and transformation plans.
• Lead strategic discussions around innovation, efficiency, business transformation and growth.
• Represent the organisation in executive business reviews and strategic planning meetings.

Commercial leadership and delivery

• Coordinate commercial activity across multiple internal and external stakeholders.
• Support contract negotiations, renewals and wider commercial discussions.
• Partner with operations, service delivery, product, finance and legal teams to ensure successful execution.
• Monitor contractual commitments, service expectations and account performance.
• Take ownership of escalations and help resolve critical customer issues.

International collaboration

• Operate effectively across a multicultural, pan-European customer base.
• Support regional and global partner initiatives and maintain alignment across markets.
• Provide market intelligence and customer insight to inform commercial strategy and product development.

Ideal Candidate:

• At least eight years’ experience in strategic account management, key account management, partnerships or business development.
• A strong track record of managing complex multinational customer relationships.
• Experience within the cash management industry is required.
• Exposure to enterprise customers, financial institutions, cash management providers or technology organisations.
• Proven experience developing indirect channels through partners, distributors, resellers or strategic alliances.
• Experience with software, SaaS or technology-enabled solutions is highly desirable.
• Confidence negotiating commercial agreements and coordinating cross-functional projects.
• Fluent French and English; additional European languages are an advantage.
• A bachelor’s degree in business, economics, engineering, finance or a related discipline is preferred.

The person

You will be a credible and internationally minded commercial professional who combines strong business acumen with excellent relationship-building skills. You are comfortable influencing senior stakeholders, working autonomously and coordinating complex initiatives across multiple countries. You bring a proactive, solution-focused approach and can balance customer advocacy with clear commercial objectives.

How success will be measured

• Growth and retention across strategic accounts.
• Strength of customer relationships and long-term partnerships.
• Conversion of new opportunities within existing customers and partner channels.
• Achievement of revenue