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Coface is a team of 4,500 people of 78 nationalities across nearly 60 countries, all sharing a corporate culture across the world. Together, we work towards one objective: facilitating trade by helping our 50,000 corporate clients develop their businesses.
With 75 years of experience, Coface is a leader in the credit insurance and risk management market. We have also developed a range of other value-added services, including factoring, debt collection, Single Risk insurance, bonding, and information services.
As a close-knit, international organisation at the core of the global economy, Coface offers an enriching work experience on several levels: relational, professional, and cultural.
Every day, our teams are making trade happen. Join us
Role purpose
To support the strong development of its Business Information Services, Coface is recruiting a Global Account Manager.
As part of a high-performance and dynamic team, he/she makes sure to monitor and develop a portfolio of large corporate organizations worldwide, in line with the commercial strategy.
We are seeking a highly skilled and experienced Global Account Manager to join our team. As a Global Account Manager for our large accounts, you will play a critical role in developing and maintaining strong relationships with our key clients on a global scale. Your primary focus will be on managing and growing our largest and strategic accounts, ensuring their satisfaction, retention and business growth.
ACCOUNTABILITIES:
- Serve as the primary point of contact and trusted advisor for our global large accounts, understanding their unique business needs, challenges, and goals.
- Develop and execute account plans, strategies, and initiatives to expand our footprint within the assigned accounts and achieve revenue targets.
- Build and maintain strong relationships with key stakeholders at various levels of the client organization, including C-level executives, decision-makers, and influencers.
- Conduct regular business reviews and performance evaluations with clients, identifying areas for improvement, addressing concerns, and presenting innovative solutions.
- Collaborate closely with cross-functional teams, including pre-sales, sales, marketing, product development, and operations to ensure seamless service delivery and customer satisfaction.
- Identify new business opportunities within existing accounts and drive upsell and cross-sell initiatives to maximize account growth and revenue.
- Monitor market trends, competitors, and industry developments to identify potential risks and opportunities for our large accounts.
- Prepare and deliver compelling presentations, proposals, and business cases that show the value and benefits of our products/services to clients.
- Negotiate contract renewals, pricing, and terms in collaboration with the legal and finance teams, ensuring alignment with company policies and objectives.
- Track and report on account performance, sales activities, and revenue forecasts, providing accurate and timely reports to management.
EXPERIENCE, SKILLS AND KNOWLEDGE:
Experience:
- A minimum of 10 years of experience in the sale of services and/or complex solutions, over long cycles, to the Finance Departments of major international accounts.
- Knowledge of the B2B information universe is a prerequisite, with proven experience with major/enterprise accounts in industry and services as well as in the financial institutes sector.
- Knowledge of credit insurance and/or financing solutions
- Proven track record of success in global account management, preferably with large enterprise accounts.
- Experience in managing complex, long-term client relationships and delivering exceptional customer service.
Skills:
- Fluency in English; fluency in another language is an asset.
- A good network and a strong ability to develop relationships with large companies regardless of their sector.
- Excellent communication, presentation, and negotiation skills, with the ability to engage and influence key stakeholders.
- Strong business acumen and analytical skills, with the ability to interpret data, identify trends, and make strategic recommendations.
- Exceptional problem-solving skills and the ability to navigate complex organizations and decision-making processes.
- Self-motivated, results-oriented, and capable of working independently as well as collaboratively in a global team environment.
- Willingness to travel domestically and internationally as required by client engagements.
Education background:
- Higher education Degree level (business school or university).
IT skills:
- Proficiency in using CRM software, sales tools, and Microsoft Office Suite.
WE OFFER YOU:
- Competitive and stable monthly remuneration;
- The opportunity to build your career (both locally and internationally) in a large global company, one of the world leaders in its field;
- Opportunity to acquire knowledge in the field of business information services, trade credit insurance and finance;
- Regular and interesting team building activities.
