Product Support Specialist

Il y a 6 mois

Paris, France Box Temps plein

**WHAT IS BOX?**

Box is the market leader for Cloud Content Management. Our mission is to power how the world works together. Box is partnering with enterprise organizations to accelerate their digital transformation by creating a single platform for secure content management, collaboration and workflow. We have an amazing opportunity to further establish ourselves as leaders in the space, and we need strong advocates to help us achieve that goal. By joining Box, you will have the unique opportunity to help capture a majority of this developing market and define what content management looks like for the digital enterprise. Today, Box powers 100,000+ businesses, including many top Fortune 500 companies who trust our secure collaboration platform to manage the entire content lifecycle.

**WHY BOX NEEDS YOU**

Box is growing fast. Real fast. Every business in the world is looking to modernize the way that they work. As the leader in cloud content management, Box is the only company that can help enterprises transform how people work together. We need to empower our customers through this transformation journey. That’s where you come in.

We are a team of highly motivated individuals that provide best in class support for Box's customers. Members of our team always put the customer first; acting with the utmost urgency with any customer escalation. Our team is focused on building relationships with customers through honesty and transparency; always looking to solve the current problem and prevent the next.

**WHAT YOU'LL DO**
- Engage with customers using your exceptional communication skills to explain technical issues in a user-friendly manner, ensuring clarity and understanding.
- Address and resolve user requests through multiple channels, including Zendesk, Community forums, phone support, screensharing sessions, and other.
- Actively contribute to the ongoing success of Box as one of the fastest-rising cloud content companies by providing outstanding support and assistance.
- Collaborate with users to troubleshoot issues and provide effective solutions.
- Stay abreast of the latest features and updates in Box products to offer accurate and timely support, enhancing the overall customer experience.

**WHO YOU ARE**

Required skills
- 2+ years experience in SaaS support or related technologies
- Excellent written and verbal communication skills in English.
- Team player with the ability to collaborate effectively with colleagues of varying experience levels across different support tiers.
- Can distinguish between technical/non-technical users and are able to diversify your approach depending on the audience

Preferred skills
- Fluent in French language
- Fluent in another European language
- Experience working with public API's and object oriented programming
- Experience working with Splunk and other relevant technology tools

**BENEFITS**

Box Benefits package includes pension, medical and dental coverage. We have a robust wellness program including 25 days of vacation (plus your birthday off) and subsidized gym membership. Boxers can also participate in our Employee Stock Purchase plan and other additional perks and benefits. Box's office is in the heart of Paris and has presence in other European offices in London, Munich, Amsterdam, and Warsaw.

**EQUAL OPPORTUNITY***

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation.

For details on how we protect your information when you apply, please see our Personnel Privacy Notice.

  • Product Support Specialist

    Il y a 7 mois

    Paris, France Yes We Hack Temps plein

    **YesWeHack** est aujourd’hui la première plateforme européenne de Bug Bounty, présente en France à Paris, Rennes et Rouen, mais également à l’international en Asie à Singapour. **Job description**: En tant que **Product Support Specialist**, vous êtes chargé de qualifier et répondre aux demandes des utilisateurs sur une grande variété de...

  • Product Support

    Il y a 6 mois

    Paris, France Via Temps plein

    Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals. Unbelievable partner support is a critical part of the Via brand, and we’re looking for the best in the business. As a **Product Support and Operations...

  • Product Support

    Il y a 6 mois

    Paris, France Via Temps plein

    Via is using technology to transform transportation around the world. From changing a single person's daily commute to reducing humanity's collective environmental footprint — we've got huge goals. Unbelievable partner support is a critical part of the Via brand, and we're looking for the best in the business. As a **Product Support and Operations...

  • Product Support Specialist

    il y a 7 jours

    Paris, France BOARD International SA Temps plein

    Are you curious about technology and a natural problem solver? Do you consider yourself a good communicator and want to develop your skills with Board Intelligent Planning Platform? Then join our Support Team in Paris! Board is looking for a highly analytical and self-motivated **Product Support Specialist** **(L3 Analyst**). Reporting to the Support Team...

  • Junior Product Support Specialist

    Il y a 7 mois

    Paris, France Launchmetrics Temps plein

    **ABOUT THE ROLE** As a Junior Product Support Specialist, you serve as the first point of contact with our clients. By being a technical expert on all of our products, you provide top-level "white glove" service, ensuring inquiries are handled in a timely manner. What you’ll do: - Troubleshoot issues and problem solve client questions, coming up with...

  • Technical Support Specialist

    il y a 4 semaines

    Paris, Île-de-France Akeneo Temps plein

    At Akeneo, we are the product experience (PX) company and global leader in Product Information Management (PIM). Our mission is to empower business leaders with software, education, and an engaged community all focused on the practice of product experience management.Job SummaryWe are seeking a Technical Support Specialist - Product Experience to join our...

  • Data Product Specialist

    il y a 3 semaines

    Paris, Île-de-France Pernod Ricard Temps plein

    Data Product SpecialistPernod Ricard's Global Tech team is seeking a highly skilled Data Product Specialist to support business ambitions with valuable Tech products and services.This role will be responsible for the end-to-end ownership of one or more product related to our (KDP) Key Digital Programs using customer/consumer data.Your Key Missions:You will...

  • Product-Specialist H/F

    il y a 3 semaines

    Paris, France Michael Page Temps plein

    Le poste de Product-Specialist H/FCe poste repose sur 3 activités principales :Expérience client : * Support technique de niveau 1 et de niveau 2 dans différents domaines liés aux activités des clients (support technique du logiciel et support fonctionnel sur les produits structurés), * Activités de conseil, * Conception et animation des formations...

  • Product Stewardship Specialist

    il y a 1 semaine

    Paris, France Imerys Temps plein

    The Company If you want to grow your skills and develop your career, find out more at The Position Product Stewardship Specialist Job Summary Role overview: The Product Steward Specialist is responsible for achieving the company’s Product Stewardship objectives for High Temperatures Solutions (HTS) Business Area. This position requires interaction...

  • Ai Engineer Intern

    Il y a 7 mois

    Paris, France SITA Temps plein

    **Overview**: As **AI Engineer Intern - Product Support, **you will provide support to our AI Product Lead on a specific product. As an AI Engineer Intern, you will work closely with our Product Lead to assist in the development, optimization, and maintenance of our AI product. This internship offers an invaluable opportunity to gain hands-on experience in...

  • Product Support Specialist

    Il y a 6 mois

    Paris, France Box Temps plein

    **WHAT IS BOX?** Box is the market leader for Cloud Content Management. Our mission is to power how the world works together. Box is partnering with enterprise organizations to accelerate their digital transformation by creating a single platform for secure content management, collaboration and workflow. We have an amazing opportunity to further establish...

  • Product-Specialist H/F

    Il y a 2 mois

    Paris, France Michael Page Temps plein

    Ce poste repose sur 3 activités principales : Expérience client : * Support technique de niveau 1 et de niveau 2 dans différents domaines liés aux activités des clients (support technique du logiciel et support fonctionnel sur les produits structurés), * Activités de conseil, * Conception et animation des formations pour les nouveaux clients et les...

  • Product-Specialist H/F

    il y a 4 semaines

    Paris, France Michael Page Temps plein

    Editeur de logiciel de la place financière pour les produits d'investissement dérivés. Poste basé à Paris. Ce poste repose sur 3 activités principales : Expérience client : Support technique de niveau 1 et de niveau 2 dans différents domaines liés aux activités des clients (support technique du logiciel et support fonctionnel sur les...

  • Artist Support Specialist

    il y a 4 semaines

    Paris, France Believe Temps plein

    As an Artist Support Specialist, you will work directly with TuneCore artists to help them distribute their music online, answer their questions, and resolve any issues they have about their service. In this role, you will primarily support our growing French market: - Resolve issues and questions customers have about TuneCore products and services - Work...

  • Ai Engineer Intern

    Il y a 7 mois

    Paris 15e, France SITA Switzerland Sarl Temps plein

    Overview: As **AI Engineer Intern - Product Support, **you will provide support to our AI Product Lead on a specific product. As an AI Engineer Intern, you will work closely with our Product Lead to assist in the development, optimization, and maintenance of our AI product. This internship offers an invaluable opportunity to gain hands-on experience in AI...

  • Clinical Support Specialist, Vascular Division

    Il y a 7 mois

    Paris, France Cook Group Temps plein

    Overview: The primary purpose of this position is to sell the Vascular portfolio by providing hands on clinical support and education to doctors. In addition the Clinical Support Specialist will be the clinical expert within the Vascular team. **Responsibilities**: The main responsibilities will encompass, but will not be limited to: - Develop an excellent...

  • Coordinator, Product Support 1

    Il y a 2 mois

    Paris, France DFS Group Temps plein

    **Product Support W/M - CDI** **La Samaritaine - PARIS** We are looking for a team-oriented individual to join us as the Product Support Agent. You will look after our product inventory from the time of receipt to its storage in the stockroom. You will further provide timely replenishment of merchandise on our sales floor, support on Reverse Logistics and...

  • Producteur Contenu Faq/ Support

    il y a 1 jour

    Paris, France PARTECK INGENIERIE Temps plein

    **Le poste s'articulera autour de 4 axes**: 1. Produire et publier du contenu d'auto-assistance en collaboration avec les Product Owners : - Comprendre l'utilisation, les limites et les interconnexions/dépendances des produits - Créer du contenu en termes simples et formels pour les non-spécialistes - Gérer l'obsolescence des contenus - Relire le contenu...

  • Cluster Product Marketing Specialist Combines, New

    il y a 1 semaine

    Paris, France CNH Industrial Temps plein

    COMPANY PROFILE: WHO WE ARE LOOKING FOR**:Cluster Product Marketing Specialist Combines, New Holland** Reporting to the European Product Marketing Team leader, the CPS will be responsible to collect, analyse and prepare business cases for the defined product ranges in alignment with the Product Value proposition in the Market/Cluster of Markets in scope, to...

  • Credit Product Specialist

    Il y a 4 mois

    Paris, France S&P Global Temps plein

    **About the Role**: **Grade Level (for internal use)**: 11 **Credit Product Specialist - Europe** **The Team**: This is an exciting opportunity to join the Credit and Risk Solutions commercial Team, a focused and dynamic team with the opportunity to build on the last few years of significant growth and product development within the C&RS Business. The...