Technical Support Specialist

il y a 14 heures


Paris, Île-de-France Akeneo Temps plein

At Akeneo, we are the product experience (PX) company and global leader in Product Information Management (PIM). Our mission is to empower business leaders with software, education, and an engaged community all focused on the practice of product experience management.

Job Summary

We are seeking a Technical Support Specialist - Product Experience to join our growing team in Nantes. As a member of our Product department, you will be part of a collaborative environment that values innovation, customer satisfaction, and employee growth.

Your primary responsibility will be to provide exceptional technical support to our clients and partners by investigating highly technical issues and requests. You will dive deep into logs, code, infrastructure configurations, and other relevant data to identify the root cause of problems.

In addition to your technical expertise, you will have opportunities to improve your skillset through training and exposure to various programming languages featured in our products. You will also contribute to the ongoing success of the Support team by helping your teammates grow their skills through internal documentation, team workshops, and tooling.

Key Responsibilities
  • Investigate complex technical issues and requests from clients and partners
  • Analyze logs, code, infrastructure configurations, and other relevant data to identify root causes
  • Develop and implement solutions to resolve technical issues
  • Collaborate with cross-functional teams to achieve shared goals
  • Contribute to the development of internal documentation, workshops, and tooling to support team success
Requirements

To succeed in this role, you will need:

  • 1-2 years of experience in application development or level 3 technical support
  • Good knowledge of PHP and comfort with SQL
  • Comfort with Linux, VMs, and containerized applications
  • Fluency in English and ability to communicate effectively with native speakers at a professional level
What We Offer

At Akeneo, we offer a competitive package including:

  • A salary range of €45,000 - €65,000 per year, depending on experience
  • Complementary health insurance
  • Flexible working hours and hybrid setup (up to 3-4 days per week working from home)
  • 33 days paid leave if you are the second parent (instead of 28 days)
  • Masseuse sessions offered regularly and at a reduced price
  • Choice between MacOS or Linux
  • Personal remote allowance to maximize your home office environment
  • Professional Development
  • Perks & Discounts
  • 50% discount on transportation pass of your choice
  • Advantages and deductions on cultural activities, entertainment, etc. via Comité Social et Economique
  • Employee Volunteering program: two days per year dedicated to supporting charities of your choice


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